Towanda Parker

Riverview, FL *****

adxd7m@r.postjobfree.com

+1-813-***-****

• Excellent Customer Service

• Dependable

• Management Experience 20 plus years

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Kforce Professional Staffing & Solutions - Tampa, FL March 2021 to March 2022

Customer Service Representative (Contract)

Federal Emergency Management Agency (FEMA)

• Took inbound calls from customers helping with insurance claims benefits and enrollment and providing excellent customer service.

• Assisted customers over the phone with any changes on the account also payment processing and concerns and their account.

Customer Service Representative

Kforce Professional Staffing & Solutions - Tampa, FL May 2020 to March 2021

Customer Service Representative (Contract)

Florida Department of Economic Opportunity (DEO)

• Took inbound calls from customers and provided them with assistance on their accounts such as payments application status pin change.

• Provided excellent customer service by providing customers with answers and solutions to their inquiries.

Admissions Representative

Ultimate Medical Academy - Tampa, FL

March 2020 to May 2020

Conducting Interviews Helping students who seek school in the health care environment to achieve there goals take in and out bound calls from students to help students in the enrollment process. Customer Service Representative

HealthPlan Services - Tampa, FL

August 2018 to February 2020

Receiving inbound and making outbound calls applying Customer Service to Customers with credit card and rewards card balances and any issues and concerns to better assist enrolling customers and handing customer service complaints also providing excellent customer service. RCA Rural Carrier Associate

United States Postal Service - Tampa, FL

October 2016 to June 2018

• Directly interacted with customers in pleasant manner, always maintaining professionalism. • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

• Used automated mail processing equipment to sort and collate mail Account Manager

Walmart - Tampa, FL

August 2005 to April 2016

assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

• Stayed up to date on industry changes and methodology improvements to maintain cutting-edge service standards

• Trained and regularly mentored associates on performance-oriented strategies and customer service mentored associates on performance-oriented strategies and customer service techniques. Assistant Manager

Albertsons - Tampa, FL

November 1997 to July 2005

• Oversaw, trained and encouraged 80 sales associates, promoting culture of efficiency and performance.

• Led job interviews, held employee performance evaluations involving positive feedback and rewarded high achievers to attract and retain top-quality employees.

• Coached employees and trained on methods for handling various aspects of sales, complicated Issues and difficult Customers

Education

Medical Assistant

Concorde

Skills

• Customer Service Manger

• Cold Calling

• Account Management

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