Customer Service Grade Teacher
Resume:
LeeAnna M. Haney
*** ********** **. *****, ** ***01
**************@*****.***
Education
January 2011 - May 2014
Southwest Baptist University - Bachelor of Science in Elementary Education (3.4 GPA) Early Childhood Education (Praxis)
May 2014
Lindenwood University - Phonemic Awareness I - Non-Degree Masters Course
(4.0 GPA)
Professional Summary
Innovative, resourceful, and charismatic professional. Superior customer service skills with innate ability to engage in conversation with diverse groups of people. Passionate about lifelong learning and holistic development. Well-versed in establishing, cultivating and maintaining relationships with internal and external community constituents. Proficient in social media marketing, Microsoft Office suite, training and educational programming.
Experience
November 2020 - Present
Stumblina’s - Server
● Provide superior customer service in a busy environment
● Provide attentive service to diners, refilling drinks and checking meals
● Professional ability to upsell drinks, appetizers and make recommendations
● Communicate food allergies and special nutrition needs to kitchen staff
● Adept at handling customer issues and resolving complaints January 2020 - November 2020
Staxx Sports Bar & Grill - Mixologist/Server
● Mix traditional and creative cocktails
● Verify identification and age requirements of customers
● Provided superior customer service in a busy environment 2 Haney
● Balanced drawer and made daily deposits
● Maintained a positive attitude and work environment at all times
● Adept at handling customer issues and resolving complaints
● Always ensured the customers were satisfied and orders were correct and timely
December 2018 - August 2020
D’Lish at the Beach - Cashier/Mixologist
● Provided superior customer service in a busy environment
● Balanced drawer and made daily deposits
● Maintained a positive attitude and work environment at all times
● Worked well with team members to accomplish tasks and goals
● Adept at handling customer issues and resolving complaints
● Always ensured the customers were satisfied and orders were correct and timely
January 2016 - February 2018
Communications for Research - Phone Interviewer
● Identified, explored, and measured factors to ensure effective communication
● Conducted opinion research and satisfaction surveys over the phone and analyzed data
● Assisted in the development of responses regarding breaking research news
● Collected and analyzed data from surveys conducted October 2012 - September 2015
Steelville Elementary School - First Grade Teacher
● Responsible for providing instruction, managing the classroom, and promoting student learning in a positive environment
● Implemented lesson plans, assigned homework, and maintained classroom control
● Conducted small group instruction
● Response to Intervention (RTI)
● Administered Developmental Reading Assessments (DRA)
● Administered MAP testing (Missouri Assessment Program)
● Attended and assisted in IEP (Individualized Education Program) meetings for students
3 Haney
● Completed a daily report to communicate pertinent information to supervisor
● Tutored students after school as needed
Awards, Certifications & Memberships
Honolulu Liquor Commission License to Bartend - R1357 PartendPraxis II Elementary Ed; Curriculum, Instruction, Assessment-5011 Response to Intervention (RTI)
Certified to administer MAP assessment
Pathways to Reading (PTR)
Positive Behavior Support (PBS) Member
Pathways to Change (Training)
Oaks of Righteousness (Bible studies)
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