Jerika E. Dobbins

**** ******* *****

Fort Worth, TX 76112

775-***-****

adxd6d@r.postjobfree.com

OBJECTIVE

My varied professional roles have given me experience working collaboratively with different levels of hierarchy, chief officers, executive assistants, and community partners. Below you will find a snapshot of several duties, training, and supportive roles which demonstrate my skill-set. I am an eager, hardworking individual focused on moving into a workforce that best fits me to play a supportive role. I want to work for a company/government institution that promotes diversity, education, and community, with growth opportunities. Looking ahead, I am confident that I will be able to support, express, and demonstrate any organization's objectives, mission, and work standards.

EXPERIENCE

July 2022- Current

Receptionist • Frank Kent Cadillac Fort Worth

Receive and respond to inbound and outbound calls.

Provide customer service to the incoming public.

Process invoices/ create purchase order numbers.

Process debit/ credit & check payments

Enter all payments into the system matching the customer.

Record all payments on a Recap sheet and send to accounting for depositing.

Check customers vehicles in and out. Providing paperwork and taking payments.

Contact insurance companies regarding outstanding balances.

Scan and file closed RO’s (repair orders)

Maintain RO’s in CCC One

Support customers, insurance & rental companies with daily questions, request, or concerns

Manage calendars for repair advisors.

Maintain monitor and order office supplies.

Download and convert insurance estimates.

Prepare Authorization Forms

Prepare “Loaner Vehicle” Agreements as needed.

November 2021-July 2022

Administrative Assistant • AccuFleet International

General office duties include greeting visitors, answering calls, mailings, copying, and filing

Maintain employee personnel records in UltiPro.

Support employees with daily questions, requests, or concerns

Manage calendars, schedule meetings, prepare documents and daily reports for management.

Facilitate recruiting, prescreen applicants, schedule interviews, and process job offers.

Maintain, monitor, and order office supplies.

Practice field/office safety precautions

Payroll: timesheet investigations/corrections, and approvals

Scheduling and conducting new hire orientations.

Tracking and uploading training materials

Ordering inventory

IT Help-Desk: resetting and activating employee self-service portal passwords

Entering new applicants into the authorized airport badge system

Processing completed I-9s for each employee.

January 2017-November 2021

Administrative Aid • Nevada Department of Transportation (NDOT)

Receive and respond to inbound and outbound calls.

Provide customer service to the incoming public.

Process highway accident reports

Annual fleet and asset tracking reports

Audit and issue chain permit(s)

Issue applications for Adopt a Highway permits.

Fulfill 51 supply orders.

Accounting Support - Prepare monthly NV Energy/Southwest Gas consumption spreadsheets; data entry, process accident billings, create fiscal year file folders, and filing.

Manning event vendor booth table upon request; attending community outreach events and preparing SWAG.

Accepting overtime for winter wellness checks

Personnel support – scheduling interviews, orientation binders, setting up interviews, new hire files, filing.

Budget Tracking

Map Atlas sales

Preparing receipts for incoming checks.

Contact Agreement Support- copying, mailing, proofreading

Conference room reservations

Prepare potential claims forms.

Process work orders/ traffic requests

Record Retention- Agreements, personnel files, and accounting files.

July 2016- December 2016

Retail Stocker • Walmart

October 2014-July 2015

Call Center Tech. • Fusion Contact Center

SUMMARY OF QUALIFICATIONS

●In addition to the above duties mentioned, I receive, audit, and process various applications, documents, and reports. Which I process according to state and federal guidelines.

●Organize and maintain complex filing systems, including electronic files: accounting records, personnel records, and agreements/contracts.

●In a leadership role, with good morale, I provide training and support for temporary staff.

● Computer Software: MS Office Suite, Office 201, C-Cure, Advantage, SharePoint, Urban Drive, Financial Data Warehouse.

●Communication: Presented monthly financial reports to chapter members and quarterly reports to national headquarters.

EDUCATION- Currently Pursuing

Truckee Meadows Community College

Major: Business Management, BAA

Related Course Work

Personnel Management

Ethics

Marketing

REFERENCES

Brandon McVeigh Pandion Warehouse Super 775-***-****

Steve Cordle NDOT Construction 775-***-****

Sheri Jester NDOT Admin. Assistant 775-***-****

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