Instructional Designer Customer Service

Emily Heine

*****.*.*****.**@*****.*** 321-***-****

linkedin.com/in/emily-heine-id http://www.emilyheine-id.com Summary

Creative and innovative instructional designer with experience designing and delivering engaging learning solutions that meet or exceed organizational goals. Skilled in conducting needs analysis to identify skills gaps and determine learning objectives to drive instruction to close the gaps. Collaborated with SME and stakeholders to design learning that encourages behavior change among learners. Passionate about developing interactive learner centered experiences that encourage behavior change and increase knowledge retention. Experience converting Instructor Led Training to Virtual Instructor Led Training and developing support materials and microlearning.

Experience

Instructional Designer

United Site Services

Nov 2022 - May 2023 (7 months)

•Utilized Articulate Storyline 360 & Rise to design and develop eLearning.

•Employed TechSmith Camtasia to edit videos.

•Created Facilitator’s Guides.

•Conducted content research to produce learning materials.

•Collaborated with stakeholders to develop learning solutions.

•Maintained active communication with stakeholders and Subject Matter •Experts (SME) to provide updates and establish strong relationships.

Mentor

Learning Strategy and Design

Jan 2023 - Present (5 months)

•Collaborate with a team of mentors to empower and support 250+ members of the Applied Instructional Design Academy program in their journey to becoming successful instructional designers and eLearning developers.

•Conduct thorough feedback and quality assurance (QA) reviews on hundreds of student projects to ensure high-quality outcomes and improve learning effectiveness.

•Provide personalized support to members by facilitating biweekly coaching calls, addressing their concerns, and offering valuable feedback to enhance their performance.

•Design and lead bi-monthly Mentor-Led Trainings, equipping members with essential tools, skills, and processes to excel in the field of instructional design and eLearning development. Instructional Designer

Nectar Inc

Nov 2022 - Mar 2023 (5 months)

•Updated college level courses in the Blackboard LMS.

•Collaborated with Stakeholders.

Emily Heine - page 1

•Communicated with stakeholders and Subject Matter Experts (SME) to provide updates and build strong relationships.

Instructional Designer

Fortitude Careers

Jun 2022 - Aug 2022 (3 months)

•Designed and developed Instructor Led Training (ILT).

•Researched content to produce learning materials.

•Collaborated with Stakeholders.

•Communicated with stakeholders and Subject Matter Experts (SME) to provide updates and build strong relationships.

Lead Teacher

Educational Horizons Montessori Charter School

Jul 2020 - May 2022 (1 year 11 months)

•Conducted and examined needs analysis with stakeholders and Subject Matter Experts (SME) to recommend and lead a facility wide software transition in order to increase effectiveness of remote instruction and learning experiences.

•Produced a 15-20% increase in learner gains organization wide due to software implementation.

•Designed and developed a train-the-trainer event using adult learning principles to meet organizational goals.

•Designed and developed interactive, scenario-based Instructor Led Training (ILT) and eLearning.

•Conducted a needs gap analysis by analyzing assessment data.

•Responsible for analyzing, designing, developing, implementing, and evaluating comprehensive learning solutions.

•Planned and organized 100+ projects and learning activities using Google Slides to meet individual learner needs.

•Commended by stakeholders on organizational and time management skills that met or exceeded deadlines and drove behavior change.

•Examined needs gap analysis data in order to bridge learner gaps by designing and developing solutions to reach business goals.

Teacher

Educational Horizons Montessori Charter School

Jul 2018 - Jul 2020 (2 years 1 month)

Conducted a needs gap analysis by analyzing assessment data.

•Modified curriculums to align content to learning objectives.

•Increased engagement through the production of learner-centered interactive learning experiences using a variety of modalities including ILT, vILT, and eLearning.

•Examined needs gap analysis data in order to bridge learner gaps by designing and developing solutions to reach business goals.

Education

Applied Instructional Design Academy

Applied Instructional Design Credential, Educational/Instructional Media Design 2022 - 2022

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This badge is the culmination of a 9-month program called Applied Instructional Design Academy. It is earned after completing the Articulate Rise, Articulate Storyline, eLearning Development, and Instructional Design badges. Earners complete 80+ lessons, receive extensive coaching, and complete a rigorous set of learning activities with practice, extensive feedback, multiple revisions, and the completion of simulated client projects.

University of Central Florida

Master of Education

University of Central Florida

Bachelor of Science, Early Childhood Education

Licenses & Certifications

Instructional Design - Applied Instructional Design Academy TechSmith Camtasia - Applied Instructional Design Academy Articulate Rise - Applied Instructional Design Academy Vyond Animation - Applied Instructional Design Academy Virtual Instructor Led Training - Applied Instructional Design Academy Articulate Storyline - Applied Instructional Design Academy eLearning Development - Applied Instructional Design Academy Skills

Adult Learning Theory • ADDIE • Teamwork • Information Mapping • Agile Methodologies • Time Management • Storyboarding • Evaluating Usability • Needs Analysis • Communication Emily Heine - page 3

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