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Project Manager Quality Assurance Engineering

Location:
Meyersdale, PA
Posted:
May 29, 2023

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Resume:

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RICHARD I. ZIMMERMAN

PROJECT MANAGER

GOODYEAR TIRE & RUBBER CO.

January 2023

Page 2

CREDENTIAL REVIEW

RICHARD I. ZIMMERMAN

January 2023

HOME

ADDRESS: *** ********* ** *** #*

Meyersdale, Pa. 15552

240-***-****

STRENGTHS through EXPERIENCE:

Years

- 11 Project management

- 13 SAP Budget controls

- 7 Gate Review Process

- 7 PVAP / ONE project controls

- 3 Manufacturing Quality Assurance

- 23 Manufacturing Waste Control

- 26 Team Building

- 2 Six Sigma (Green Belt)

- 28 CAD / CATIA

- 14 Lotus Notes

- 18 ISO / QS

- 13 MS Project, Word, Excel, Power Point

- 25 Extensive industrial plant manufacturing

- 15 Domestic and international travel with customer relations and interfacing

- 18 Managerial, supervisory capabilities and skills

- 34 Preparing and delivering presentations

- 34 R&D Engineering & Management

- 14 Managing professional Engineers

- 14 Manage Performance Review Process

- 5 Managing technicians/laborers

OBJECTIVE: Project Management, Design Technology Process Control, Manufacturing, Maintenance, Design Technical Service, Design Engineering, Quality Assurance or Production Control.

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CURRENT ACTIVE EMPLOYMENT:

Retired 8/31/2022

Active service date = July 5, 1977

Goodyear Tire & Rubber Co.

Goodyear Technical Center

Akron, Ohio

May 2007 to Aug 2022 (Project Manager) - Akron, Ohio

- Deliver projects on time, on budget, on performance

- Project Manager of Consumer tires (Radial Passenger) for North America and Latin America to coordinate:

- All corporate Tire Design Engineering activities relating to Start Of Production of China third party suppliers import to North America and Latin America

- All corporate Tire Design Engineering activities related to manufacturing production transfers, plant to plant, both domestic and inter-regional (globally)

- New product development

- Product line extensions

- Manager for direct report Design Engineers & Technicians

- $2.4+MM annual budget responsibilities

- Engineering technical interface with internal & external manufacturing facilities

- Coordinate manufacturing requirements with engineering design activities

- Build global technical engineering teams to manage global engineering projects October 2002 to May 2007 (Project Manager) - Akron, Ohio

- Deliver projects on time, on budget, on performance

- Responsible for all corporate Tire Design Engineering project activities for North America, Asia and Latin America regions Bias product lines:

- Scooter, Motorcycle, Passenger, Light Truck and Medium Truck

- Front and Rear Farm tires

- Off the Road (Earth Mover)

- New product development

- Implement Engineering Outsource projects with TATA Technologies in Mumbai, India

- Responsible for all Bias Engineering Offtake projects for China third party suppliers to North America, Latin America and Asia

- Manager for direct report Design Engineers & Technicians

- $1.4+MM annual budget responsibilities

- Responsible to (19) different manufacturing facilities in North America, Latin America and Asia regions for Tire Engineering Design activities.

- Coordinate manufacturing requirements with engineering design activities

- Initiated significant cost out projects in cooperation with Global manufacturing plants

- (December 2006) Worked as QA Auditor in Danville, Va. plant during labor negotiations

- (January 2007) Returned to regular duties after labor negotiations completed Page 4

December 1999 to October 2002 (Principal Engineer) - Akron, Ohio

- Transfer to Akron, Ohio Technical Center after closure of the Cumberland, Md. Technical Center. Continue Global Bias activities and responsibilities.

- Additional to previous responsibilities and activities:

- Added tire cavity and tire tread GTAMS (CAD/CATIA) modeling responsibilities

- Implement global material specification standardization for Asia region June 1996 to December 1999 (Senior Design Engineer) - Cumberland, Md

- Act as liaison between Corporate Engineering Technical Community and Asia manufacturing facilities to negotiate and create customer contracts for internal activities

- Act as Project Engineer to structure, implement and follow all phases of required project design activities to assure design contracts are completed for proper manufacturing

- Organize QS/ISO requirements for corporate activities through documentation and implementation. Global Bias Latin America QS certification achieved 12/97. Global Bias Asia ISO certification achieved 2/99

- Act as DMR for QS/ISO activities since 9/97

May 1993 to June 1996 (Manager Tech Service) Freeport Plant, Freeport, Illinois

- Manager of Design Tech Service at Freeport, Ill. plant for Farm Tire manufacturing

- Pioneered corporate tire harmonic uniformity for Radial Rear Farm tires

- Manager for direct report Engineers, Technicians

- Major responsibilities:

1. Quality control

2. Quality Assurance

3. Product Uniformity

4. Production cost reduction

5. Factory waste control

6. Manufacturing ergonomics

- Technology Corp Engineering transfer for plant process improvements October 1985 to May 1993 (Design Engineer Staff) - Cumberland, Md

- Structure, implement and follow all phases of developing, evaluating and testing of new product designs and programs for bias/radial Farm and Medium Truck tires

- Formulate and present relevant data, information, assessments and recommendations to management personnel.

July 1985 to October 1985 (Draft - Designer) - Cumberland, Md

- Evaluate template and related drawings to prepare purchase orders and negotiate purchase contracts for molds and related equipment for plant production. Page 5

October 1982 to July 1985 (Drafter Senior) - Cumberland, Md

- Convert Engineering requirements into a format compatible with

- manufacturing processes using CAD/CAE graphics software. July 1977 to October 1982 (Processor / Technician / Operator) - Cumberland, Md

- Manager for development test tire warehouse.

- Quality Assurance, Quality Control and testing of raw

- materials for Cumberland plant.

- Operate Holography unit and interpret results.

- Materials stress analysis

- Major responsibilities:

- Quality control - Quality Assurance

- Factory waste control - Product Uniformity

- Manufacturing ergonomics - Production cost reduction

- Technology Corp Engineering transfer for plant process improvements EXTERNAL ACHIEVEMENT

Since 1980

- Authored and presented "Torus Geometry" paper at Frostburg State University

- Built family home from foundation up (not sub-contracted)

- Member Kappa Mu Epsilon, Honorary math society

- Member Tire Society

- Kwuanmukan Karate studies, reached Blue Belt level

- Boy Scouts, Troop 49, Grantsville, Md. (Assistant Scout Master)

- President of the Consistory United Church of Christ, Grantsville, Md.

- Assembly of God, Boynton, Pa.

- Sunday School Superintendent

- Ranger Leader

- Worship Team Member

EDUCATION:

FORMAL: Frostburg State University, Frostburg, Md. Degree: Bachelor of Science, June 30, 1985

Major: Applied Mathematics

Honors: National Honorary Math Society

(Kappa Mu Epsilon)

Graduated 3.400 gpa

Potomac State College, Keyser, WV

Degree: Associate of Science, May 30, 1977

Major: Mechanical Engineering Technology

Honors: Dean's list, Graduated 3.800 gpa

Page 6

Per the last statement in the PE nomination by GS Trexler above, supporting documentation; Page 7

1. TECHNICAL DEPTH

Mathematics Underlying the Design of Pneumatic Tires First and foremost authority on tire design characteristics, concepts and behaviors. Since being introduced to this work in 1982, the author has embraced these concepts derived by John Purdy. It was through a self directed, in-depth study of Purdy's work that first provided the author a thorough understanding and a unique insight to expand those concepts into practical solutions to common issues faced by both design and production.

Application of Purdy concepts by the author to computer systems for rapid, recursive solutions, has allowed the author to develop further technical depth of tire behavioral issues, such as:

- Dimensional delta under inflation

- Heat generation/dissipation

- Stress and fatigue analysis

- Component placement

- Cord angle / tension

- External loading

- Cavity shape

- Ply shear

- Epi / rivet

- Rho M

Application

- Evaluate fatigue mode for multiple MCT tire lines that were shown to have below minimum rivet. Developed model of existing materials for the tires behavioral flow of rubber from one area to another, resulting in non-uniform cured rivet, to show eventual solution

- Developed CAD program to display graphic representation of theoretical Purdy neutral ply line, based on simple OD, Rho M and cured ply angle input. Results allow for significantly improved cavity shape analysis to minimize cavity dimensional growth effects

- Developed model for revising cavity shape for MCT tire line with unacceptable dimensional growth. Solution would save existing hardware vs. cost for purchase of new molds

- Expand bead area fit models, derived from MCT solutions, to Large Rear Farm bead area concerns. MCT solution modeled on rim/bead ring configurations. LRF model successful to significantly reduce rim slip and bead area fatigue

- Continue expansion of bead area fit models from North America products to Asia MCT products. Results successful to significantly reduce bead area returns

- Develop CAD model to provide graphic display of 2 dimensional representations of the 3 dimensional interfaces of tread surface and non-skid surface for any Toroidal geometric shape. Results provide exact geometric surfaces to develop tire sections accurately. Page 8

- Developed model to calculate radial depth between tread surface and non-skid surface for any Toroidal shape. Result provides precise tire section models for plaster mold model carving

- Pioneered early development works on RMT product for optimizing tire wear characteristics. Tread gauge variation relative to tri-axial forces as measured by Fuji pressure sensitive footprint paper and tri-pin units, leading to optimized footprint shape and precise de-coupling groove location.

- Developed structural analysis to move the RMT focus from LRG to LRF for additional improvement in tire wear characteristics in dual applications.

- Developed test procedure to evaluate Farm Tractor "Lope" due to radial tire first harmonic

(R1H). Procedure included tire and rim R1H location, assembly R1H location to each other, vehicle speed and tire inflation. Results provided data for minimizing tire assembly R1H through modifications to factory processes, tire construction and vehicle tire assembly process.

- Developed test method at local focus account to evaluate "out of round" wear for RMT steer. Results provided data to refute assertions that specific vehicle mechanical combination may be the contributing factors.

- Pioneered methods of evaluating Heavy Truck vehicle alignment geometry without sophisticated electronic tools. Methods involved use of ruler, square, string, plumb, and compass.

- Act as instructor for Radial Truck & Farm Tire systems school for field sales engineers. 2. TECHNICAL BREADTH

- Multidisciplinary educational background in Mechanical Engineering, Applied Mathematics, Education and Business.

- 33 years Design and Manufacturing experience over many different product groups, both bias and radial, to include:

- Radial and Bias Passenger

- Radial and Bias Rear Farm

- Radial and Bias Medium Truck

- Radial and Bias Light Truck

- Radial and Bias Front Farm

- Bias Off The Road

- Bias Ultra Light Truck

- Bias Scooter

- Bias Motor Cycle

- Tubes & flaps

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- 33 years experience in widely varied job assignments throughout the Production, Manufacturing and Technology organization, and Management to include:

- X-ray & Holography

- Quality Assurance

- Quality Control

- Plant Chemical Lab operations

- Plant Physical Lab operations

- Mold Design

- Equipment Engineering

- Field Engineering

- Tire Design

- Plant Mfg. Tech Service

- Plant Mfg. Quality Assurance

- Plant Qtech

- International Tire Design

- Project Management

- Design Engineering

- Senior Engineer

- Principle Engineer

- Project Team Leader

3. PROJECT LEADERSHIP

- Project leadership is demonstrated with the self-initiated, pioneering works of developing new methodologies for theoretical modeling, product evaluation and technology transfer as described in this document.

- Project management leadership responsibilities since 2002 Additionally:

- Initiated product adjustment data summaries to be available for direct access by design personnel. This allowed for significant reduction in delay to obtain the summary data as it can now be accessed instantly. Also initiated the addition of product history notes directly onto the summary graph, allowing the engineer direct access to both adjustment history and product change history.

- Project leader for all bias design activities in Asia. Responsible for self- directing all projects to completion.

- Established and implemented systematic approach to design project organization for international regions. Organization includes ability to assess resource allocation needs by project.

- Initiated Asia construction rationalization to allow for rapid production ramp up for MCT mold transfers. Expanding this rationalization to LT product line. Page 10

- Pioneered Rear Farm R1H studies at Freeport, Ill. Expanded these studies to test evaluations at San Angelo proving grounds for controlled data to show conclusively, results of plant processing improvements.

- Re-organized technical "Radial System School" to current "Integrated Truck Tire School". Brought the teaching media, methods and technology up to modern standards.

- Three years as project Team Leader for Rear Farm tires at Freeport, Ill.

- Implement QS9000 for Latin America Bias and ISO9000 for Asia Bias. Generated required documentation for QS/ISO activity. Activity started 9/97. Certification achieved 12/97 for QS, 3/99 for ISO. Serve as DMR since 9/97.

- Act as K/S representative for Goodyear Corporate globalization of QS/ISO documentation. Negotiate issues with Akron and Luxembourg personnel to provide a common global system.

- Project Management Leader for all design activities since 2002 for multiple product lines in North America, Latin America and Asia

4. BUSINESS AWARENESS

Goodyear’s principal business is the development, manufacture, distribution and sale of tires throughout the world. Our success in today’s environment of global competition is directly related to the quality of the products we provide. Domestic

One of the primary functions working with Truck and Farm products was to work closely with the Sales & Marketing Engineers in field applications. Many of the customer issues required the author to meet with the customer to understand needs and how best to provide the product or service that would meet those needs, and those of Goodyear. Integrating one of Goodyear’s primary business goals of “achieving complete customer satisfaction by offering the most advanced quality products through the most efficient distribution system, thereby providing superior performance”, the author developed his awareness of the business requirements of Goodyear on behalf of our customer, balancing such mutual needs as:

- Production capabilities

- Product performance

- Product delivery

- Product cost

Application of this business awareness has provided the author opportunities to be involved with developing and implementing new techniques or Technologies for improved product quality and customer satisfaction, such as:

Page 11

- Faster mold development

- CAD Torus modeling

- CAD Purdy cavity modeling

- Product performance

- Vehicle alignment techniques

- Decoupling groove location

- RMT load range F for dual application

- RMT optimized footprint wear analysis

- Eliminating Wild Bead Wires

- Radial LRF uniformity

- Product cost improvements and Product line rationalizations

- Consumer

- RMT

- BMT, BLT

- Farm

International

Additionally, the author has developed international business experience, implementing domestic business awareness where applicable.

Perhaps the single, most significant business impact Goodyear has undertaken is the new global alliance currently being established with Sumitomo/Dunlop, providing Goodyear with access to world wide markets previously unavailable such as Japanese OE, Canada, Mexico and European replacement. Additional strategic advantages will come from the merging of these world class technology groups which will drive Goodyear rubber technologies to greater levels yet unseen. Experience with the Global International business arena continues to provide the author a unique opportunity to further his understanding of the business effects, not only for domestic issues, but also from the bigger, global impact. We are more frequently faced with issues that cannot be defined or resolved by applying "domestic" solutions. These business issues are typically associated with the fragile Asian and Latin American economies that have experienced huge volatility recently. An out-cropping of this instability in Asia has been the gradual erosion of the destructive tariff walls Asian countries had built around themselves. These tariff walls were significant roadblocks toward business growth for Goodyear. As these walls are falling, business opportunities for Goodyear Asia are exploding. Most significant is the move to source product from any country, in conjunction with the regions local monetary values and raw material availability. Yet primary for the ability to regionally outsource, is the construction rationalization that removes the local differences and provides singular commonality.

Additional evidence of this business understanding includes the author's work related to India's Page 12

South Asia Tyre joint venture dissolution with Ceat. As a direct result of this dissolution, the Aurangabad plant has a potential unacceptable tonnage loss of 50% by 12/99. However, along with this potential loss comes a significant business opportunity for Goodyear to enter a new market. The author is heavily involved with the implementation of those new product lines to avert such a catastrophic business loss.

Offtakes and Outsourcing;

- Managing the Engineering Outsource with TATA Technologies for CTMAS

- Managing the Product Offtakes with:

- China: Triangle Linglong Hangzhou BCT

- Thailand: Deestone Vee Rubber

- Mexico: Tornel

- India: Ralco

5. PROBLEM SOLVING ABILITY

From the many varied positions the author has held, the fundamental ability for effective problem solving has been a paramount requirement. Perhaps the best example of this was the author's contribution to the reduction of Radial 1

st

Harmonic (R1H) for Radial Rear Farm tires while on assignment in Freeport, Ill. This required the author to initiate an in-depth study of the two major influencing factors:

- Customer Vehicle and Assembly Dynamics

- Tire Plant Production Process Capability

The solutions came from sharing test data with the customer for improvements in both the vehicle tire assembly process, and from modifications in the tire production and materials handling processes. The tire process improvements were implemented as a direct result of the author's ability to assess the unique interaction of vehicle and tire assembly, allowing him to understand how the tire influenced vehicle lope, thereby initiating alternate production processes, such as:

- Component placement on building equipment

- Green tire storage

- Bladder life

- Mold effects

Through many waveform studies, implementation of the above resulted in Plant Production R1H Capability (PPC) improvement from 51% to 99%, and plant tire line average R1H reduced from 0.155 to 0.067. Statistical predictions on tire ride comfort were accurately modeled by the author from self developed test procedures at San Angelo proving grounds, to show the limits of PPC relative to customer assembly threshold capabilities. These predictions were used to successfully show significant improvement for customer acceptance of tire plant process improvements and for customer assembly improvements. (Ref. Appendix B documentation).

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Additionally supported by:

- Developed test method to qualify assessment of MRT "out of round" wear as influenced by vehicle geometry.

- Assisted in the solutions to bead area adjustment concerns, initiating the change of NA MCT production to 7-degree mold rings and high tensile bead wire, resulting in significant reduction of wild bead wire claims.

- Analyzed bead area to rim fit interference and implement product changes to improved tire/rim fit. Results provided significant reduction in bead area complaints for BMT. Expanded this analysis to Farm product lines with equal success.

- As Team Leader on assignment in Freeport, Ill., to include cured waste and repair reduction, builder ergonomics, cost reduction, and many others as a normal course of daily production activities.

- Derived model to show correct angular orientation of MRT de-coupling groove as parallel to tire C/L as opposed to normal to tread surface. Critical to the prevention of curbing damage and established MRT DG standard.

- Implement water based Teflon coatings for Farm molds in Freeport, reducing new tire repairs. Also used this coating to reduce tire sticking at press opening. Results provided reduction in kinked and torn bead repairs.

- Evaluated pentagonal bead configurations in Aurangabad, India plant for potential implementation in MCT.

- Directly involved with significant product improvement for India drive tires. Product was marginal for performance with our customers. Implemented design, material, compound and plant processing changes to significantly improve the product performance. Reference Appendix A for unsolicited testimonials:

- Managing Director, Goodyear India LTD., Luis Ceneviz

- Director, Tire Technology, Asia region, Roop Bhakuni

- Managing Value Stream Mapping of departmental Engineering time usage, finding and eliminating bottle necks

- Managing the new CTMAS project that required global participation and agreements from all product groups to making changes to regional standards in order to create global standards. Reference Appendix A for unsolicited testimonial:

- President, Chief Technical Officer, Joe Gingo

- Director, Tire Engineering GTC*A, Jeff Plauny

Page 14

6. TECHNOLOGY TRANSFER

As QTech Technical Team Leader at Freeport, Ill. for three years, the author was directly responsible for, all aspects of Farm Technology Transfer from corporate to manufacturing, and for plant Farm associate training. Appendix A contains two unsolicited testimonies with examples of the author's abilities on this issue for both Radial Medium Truck, and for Rear Farm:

- 4/20/90 note from Vice President Joe Musteric pertaining to the plant release of a new RMT line, which required considerable Tri-pin and Fuji interaction with Danville to finalize the desired product.

- 10/7/93 note from General Manager Mike Thomann in reference to the implementation of the 50" row crop tires into Freeport. Included is a note from Vice President Dick Davies 10/14/99 and from Technical Superintendent Ken Kounkel 10/19/99. Additionally supported by:

- Project Leader for Technology Transfer of Design Technology system requirements for the Marikina, Philippines facility conversion from Sime Darby.

- Project Leader with the Design Technology Transfer for the conversion of the Aurangabad, India from SAT to Goodyear systems

- Project Manager for plant to plant production transfers, domestic and international

- Project manager for China third party suppliers to North America and Latin America

- 33 years experience dealing directly with many varied new and modified products and Process Technology Transfers for both domestic and international production facilities, including: USA Latin America Asia

Cumberland, Md Brazil (2) India (2)

Gadsden, Al Chile Thailand

Danville, Va Venezuela Malaysia

Topeka, Ks Columbia Indonesia

Freeport, Il Peru Taiwan

Philippines (2)

China

7. CONTRIBUTIONS WITH PRACTICAL SIGNIFIGANCE

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- Implement programming and practical application of CAD Torus 3D surface representations. Result provides instantaneous output to define groove cross sections with absolute precision. Initial program developed for use on tractor tires, but is applicable to any Torus geometric shape.

- Developed model for precise calculation to define Non-Skid depth along its normal line to the tread surface. This provided absolute definition for model carving depths, previously only estimated.

- Pioneered water based Teflon mold coatings for Radial Farm molds in 1995 to minimize cured tire waste and repairs. Results allowed the removal of the brittle, baked on plasma Teflon coatings for significant reduction in mold coating costs and cured tire repairs. Practice continues in use today.

- Pioneered techniques to measure/define truck and trailer geometry alignments using simple tools available to anyone. Tools included string, plumb bob, 3 feet of PVC pipe and 100' tape measure. This provided a very inexpensive means to monitor tire wear characteristics at dealer fleets. The techniques were subject to Technology Transfer to corporate Sales Engineers at the ITTS training seminars, and to large dealer fleets as requested by Sales and Marketing. Result showed significant improvement in tire wear characteristics without the need for high cost electronic alignment systems. Adding only two weigh scales and camber plates allowed for complete vehicle geometry checks. Techniques continue in use and field training today.

- Developed model to generate Purdy Neutral Ply Line for any cavity shape. Model uses CAD system for graphic overlay onto cavity. Can be used by any associate at any level of technical design competence. This model allows for immediate analysis of cavity shape for inflated dimensional characteristics. Model continues in use for cavity development.

- Brought Radial Tire Uniformity to the Freeport plant through significant analytical testing and waveform studies.

- Implementing new 6 ply actual construction for India and Malaysia MCT. Cost savings approximately 6% reduction per tire. Volume trials underway.

- Implementing new 1680/2 denier fabric in India MCT for cost savings of approximately 1% reduction per tire.

- Developed (5) new tread/cavity design for NA, India, Philippines, all with significant improvement in market place position.

- CTR26 (Rib)

- CTR27 (Rib)

- CTD11 (Drive)

- CTD21 (Drive)

- Project Manager for managing all Technical development, testing and release into manufacturing production of new Consumer products

Page 16

- Kelly Charger GT

- Kelly Fierce

- Eagle Authority

- Gdyr Marathon Trailer

- Implemented product construction standardization for Asia region plants, resulting in:

- Significantly improved raw material acquisition price negotiating

- Common production specification

- Ability to move products between manufacturing facilities without specification or raw material changes

- Capture sales profitability in relationship with regional tariff changes and labor/facilities costs

- Implemented corporate QS certification for Latin America bias design responsibilities. Potential loss for Mexico of all GM-OE business without this certification. Began QS documentation 9/97, certification achieved 12/97. Continue as Global Bias QS DMR. Reference Appendix A for unsolicited testimonials:

- Goodyear Chairman, CEO and President Sam Gibara, 5/18/99

- Goodyear Vice President Bill Hopkins, 7/9/99

- Initiating Global Production Offtake and Engineering Outsourcing

- Developed global CTMAS, requiring the globalization of design standards and processes

- Develop, implement and continuous improvement to the third party offtake process

- Responsible for Technical releases for consumer tire imports to North America and Latin America

- 2006 = 300,000 units

- 2007 = 1,100,000 units

- 2008 = 2,200,000 units

- 2009 = 300,000 units

- 2010 = 200,000 units

8. COMMUNICATIONS SKILLS

The author has demonstrated a high degree of communication skills through the innumerable reports, committees, conferences and presentations delivered over the course of his 31-year career. Not only within the R&D community, but also among the Field Sales and Marketing groups, Upper Management, Production organizations, internal/external customers and suppliers both domestically and internationally.

Additionally supported by:

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- Acted as instructor for two years, conducting corporate "Integrated Truck & Farm Tire Systems" school in Cumberland. School oriented for Field Sales Engineers.

- Serve as K/S representative on Global QS document standardization. Required communications to all other disciplines within Cumberland R&D to assure all aspects of QS were satisfied.

- Deliver “Torus Geometry” paper at regional KME seminar.

- Mentor new associates within the Global Bias organization. New associates in author's department requiring considerable training in all aspects of tire design, computer database systems, QS, ISO, presentations and communications.

- Effectively communicate with multiple cultures outside the United States. While most Goodyear technical positions outside the US are held by English speaking individuals, there is still the additional degree of communication skill required to break down, and through, cultural barriers that can hinder effective communications and understanding. Great care is taken by the author to assure that what is communicated between us, is clearly understood by all. This requires a much higher level of communication skills than is normally assumed domestically.

- As Team Leader,



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