Human Resources Manager

Raquel Rhea

Email: ********@*****.*** Phone: 708-***-****

Summary

Proven bi-lingual leader with 10 years of progressive, successful experience in human resources/ management within the hospitality and retail industries.

Well-rounded generalist with service minded aptitude, possessing and demonstrating strong organizational and interpersonal communication skills while exercising a developmental, hands on, participatory management style.

Relevant Experience

05/2022 – Present LaQuinta by Wyndham Nashville Airport

General Manager

Oversight of the overall operation of the hotel to include transportations services, front office/guest reception, housekeeping, engineering.

Working through a renovation of entire premises, coordination amongst staff, hotel and contractors to provide most satisfactory timeline of completion with minimal inconvenience to guest.

Increase guest satisfaction scoring and social media comments through regular interaction with guests and response to reviews.

Ensure the safety of our guests by following all standard operating procedures regulated by Wyndham hotels and ownership to include not only standard safety procedures but COVID related precautions.

Recruit, hire, train all new colleagues according to company standards and guidelines to ensure all regulatory protocols and company guidelines are met, with an emphasis on guest satisfaction and rewards programs for front office and cleanliness and condition for the housekeeping and engineering staff

11/201/ - 05/2022 Holiday Inn Nashville Airport

Director of Operations

Oversight of the Housekeeping, Engineering and Front Office areas to include Laundry, Valet Parking and

Shuttle Services. Labor Analysis for each area, staffing level analysis, Coaching and Counseling staff,

Training and Developing Managers and staff members, Guest and colleague’s satisfaction.

Increased OSAT score by +.061 from 2019 to 2020.

Ended 2020 with an 89.47 Covid Health & Safety score.

Increased Room cleanliness score by +0.99 and bathroom cleanliness score by 0.84 year over

year. Have also assistant Asst. Exec. Housekeeper in learning how to better manage productivity

and inventories for the housekeeping and laundry areas.

Increased room condition by +0.15 and bathroom condition by 3.70 from 2019 to 2020.

05/2015 – 11/2018 Holiday inn & Suites Chicago O’Hare Rosemont

Human Resources Manager

Director duties supporting the property and staff to include: Labor analysis, staffing levels, compensation analysis, recruitment and retention, onboarding, training and development, benefit administration, worker’s compensation, unemployment, LOA/FMLA administration, employee relations and coaching and counseling.

Interfaced with staff and management teams to foster an engaged and productive environment while staying within budgetary and corporate guidelines.

Co-chaired the Safety Committee; collaborated with teams on Celebrate Service, and International Housekeeping Week.

Key point of contact for Responsible Business Initiatives; working with the USO, IHG Academy and IHG Foundation.

02/2005 – 11/2010 Doubletree Hotel Chicago Oak Brook

Human Resources Manager

Generalist duties supporting the Director of Human Resources to include: Recruitment and retention of all hourly team members, onboarding, training and development, benefit administration, worker’s compensation, LOA/FMLA administration and employee relations.

Interfaced with staff members throughout the hotel, handling employee questions and concerns and issuing referrals and recommendations for appropriate resolutions.

Lead collaboration on CARE Committee positively impacting overall staff satisfaction.

Other Related Experience

10/2012 – 05/2015 Magid Glove & Safety Contract Manager

Data Analyst

01/2011 – 07/2011 Wireless Vision Retail Store Manager

06/1998 – 02/2005 Hyatt Hotels Corporation Housekeeping Management

Front Office Management

Exec. Admin. Assistant

Front Office Agent

Education

2002 B.A. Liberal Arts and Science, Northeastern Illinois University

Computer Skills

Microsoft Applications, HRIS – ABRA, Workday, PMS systems (Opera, SynXis, OnQ)

Language

Fluent – Spanish and English

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