Ramp Service Front Desk

JOSE ORELLANA

********@*****.***, Gastonia NC, Mobil 704-***-****

Professional Summary

Skills

• Customer and Personal Service

• Active Listening

• Speaking

• Service Orientation

• Clerical

• English Language

• English Language

• Writing

• Mathematics

• Computers and Electronics

• Sales and Marketing

• Personnel and Human Resources

Experience

Customer Services Gate/Agent 2020 to 2021

Spirit Airline - Clt Airport NC

• Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.

• Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.

• Direct passengers through Customs, Immigration, and Quarantine.

• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.

• Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.

• Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas.

• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Customer services- Front Desk 2017 to 2020

Fairfield Inn hotel- Gastonia NC

· Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows the location of the room and/or has a bell person accompany him/her.

· Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.

· Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries.

· Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.

· Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.

· Field guest complaints conduct research and resolve and negotiate solutions for guest satisfaction.

· Receive, input, retrieve and relay messages to guests. LOGISTIC / WAREHOUSE: Sipping and receivind 05/2010 to 04/2017 American & Efird Inc – Gastonia, NC

• Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy.

• Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.

• Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.

• Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.

• Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.

• Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.

• Requisition and store shipping materials and supplies to maintain inventory of stock.

• Determine shipping methods, routes, or rates for materials to be shipped.

• Compute amounts, such as space available, shipping, storage, or demurrage charges, using computer or price list.

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MACHINE OPERATOR 04/2008 to 04/2010

Pharr Yarns – McAdenville, NC

• Monitor machine operation to detect problems such as defective stitching, breaks in thread, or machine malfunctions.

• Position items under needles, using marks on machines, clamps, templates, or cloth as guides.

• Guide garments or garment parts under machine needles and presser feet to sew parts together.

• Cut excess material or thread from finished products

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SHIPPING AND RECEIVING 05/2006 to 04/2008

American & Efird LLC – Gastonia, NC

• Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy.

• Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.

• Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.

• Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.

• Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.

• Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.

Customer services05/2000 to 01/2005

La Oficina Moderna – Guayaquil, Guayas. Ecuador

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Review insurance policy terms to determine whether a particular loss is covered by insurance.

• Check to ensure that appropriate changes were made to resolve customers' problems. Sales and Customer services.02/1994 to 06/2000

Kao Sports Center – Guayaquil, Guayas. Ecuador

• Answer customers' questions about merchandise and advise customers on merchandise selection.

• Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

• Compare merchandise invoices to items actually received to ensure that shipments are correct.

• Take inventory or examine merchandise to identify items to be reordered or replenished.

• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

• Stamp, attach, or change price tags on merchandise, referring to price list.

• Receive, open, unpack and issue sales floor merchandise. Education

Associate of Science: CPCC, Bussines AdministrationFeb 1997Universidad Laica Vicente Rocafuerte - Guayaquil, Guayas

High School Diploma:Jan 1990Colegio Nacional Vicente Rocafuerte - Guayaquil, Guayas

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