Customer Service

SKILLS

WORK HISTORY

EDUCATION

TOSHA H HILL

**** ******* **. *****, **

334-***-**** ********@*****.***

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Multitasking and Prioritization

Customer Account Management

Verbal and Written Communication

Calm and Professional Under Pressure

Courteous with Strong Service Mindset

Issue and Complaint Resolution

Responding to Difficult Customers

Data Entry and Maintenance

Customer Data Confidentiality

Upbeat and Positive Personality

Administrative and Office Support

Inbound and Outbound Calling

Excellent Attention to Detail

Computer Proficiency

Seoyon E-Hwa

Quality Control Group Leader // December 2005 to Current Updated quality control standards, methods and procedures to meet compliance requirements. Followed quality standards and procedures to minimize errors and maximize customer satisfaction.

Mentored and encouraged employees to strive for excellence while fostering professional growth. Evaluated quality problems and performed assessments to identify and resolve issues. Sorted product and provided expertise on non-conforming product requirements. Best Western Hotel

Front Desk Clerk // Selma, AL // April 2001 to October 2005 Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Used internal software to process reservations, check-ins and check-outs. Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

Early Childhood Education

Concordia College Alabama // Selma, AL // 2000

High School Diploma

Louisville High School // Louiseville AL // 1991

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