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Customer Service Time Delivery

Location:
El Paso, IL
Posted:
May 29, 2023

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Resume:

Robert Sliger

Houston, Texas

Chief Executive Officer (CEO) • Vice President of Operations

Executive Director Lean Operations & Supply Chain

904-***-**** adxd3p@r.postjobfree.com robertsliger.com LinkedIn.com/in/robert-sliger-89139091

Supply Chain / Strategic Planning / Logistics / Process Improvement / Warehouse Management / Port Operations / Six SIGMA LEAN Management / P&L / Budgeting / Project Management / Food Safety / Inventory Management / KAIZEN / Product Sourcing / Purchasing / Vendor Relations / Cost Management / Operational Excellence

Persistent and dedicated professional and military veteran with experience in identifying and analyzing the total cost of ownership, benchmarking current pricing and performing global and regional market research and industry trends.

Skilled in strategy, monitoring, measuring and refining procurement systems and overall performance to ensure optimization and continuous improvement; directing strategic projects to improve efficiency in global supply chain; and guiding employees, helping them to achieve professional and personal growth.

Excel at unlocking capabilities in global Omni inventory; planning and increasing speed of delivery to the consumer; reviewing, analyzing and taking action on open backlog, historical shipments and warehouse inventory on-hand.

Work & Military History / Select Accomplishments

Supply Chain & Logistics Consulting

7 Consulting contracts

Oct 2018-current

International manufacturer of farm to table foods

Key Responsibilities: Worked for multiple USA and Canadian locations, general managers and operations managers. Maintained inventory levels and served as liaison with new vendors and clients.

Key Accomplishments: Identified, evaluated, defined, tested and implemented processes and reporting improvements for supply planning and other systems. Implemented new process requirements in shipping, deploying, billing reports/invoicing, and for training of dispatchers. Researched new methods and tools to incorporate into the operations workflow. Changed logistic processes for meeting transportation and warehouse operations. Optimized flow of goods from suppliers to manufacturing and from manufacturing to customers through segmentation, maximized planning and application of lean principles. Replaced Transport Management Systems (TMS) and Warehouse Management Systems (WMS) with newer employer-friendly systems on four projects. Trained supply team on how to set contracts with best prices going forward.

Key Metrics: Reduced supply chain costs by $900k in 15 months. Exceeded logistics reduction goal of saving $1.5m annually by establishing new program to save $1.7m+ a year on cost of trucks, drivers and fuel.

Vice President of Operations

JK Group – Houston, Texas

Jun 2008-Jun 2018

National conglomerate that owns a wide range of customer service companies across USA

Key Responsibilities: Managed 3500 employees in port operations, exports, buyers, sales, transportation, and warehouse operations for all 22 company locations. Planned, developed and approved specific operational policies, programs and procedures as well as led change efforts to strengthen overall operations. Oversaw human resource (HR) issues within regions including recruitment, performance management, salary administration, progressive discipline, training and development. Made on-site visits to each location on a periodic basis to ensure adherence to Standard Operating Procedures (SOPs) and appropriate business practices.

Key Accomplishments: Utilized lean Six Sigma knowledge to generate processes and eliminate manufacturing waste. Minimized customer issues and negotiated contracts with over 100 customers. Increased production and deceased lost inventory for warehousing, stevedoring, receiving, shipping and maintenance crew for over two million square feet of storage. Supervised shipping export process for food products and other commodities to over 14 countries. Helped secure new operational patent that increased product loading by 145%. Convinced companies to form employee Core-OP to increase sales and growth by $11m annually.

Key Metrics: Increased customer service satisfaction from 4.5% to 99.24%. Delivered product to 48 states, ran 265 trucks and 375 drivers. Managed and grew waste collections and hauling operations by 11% over three years. Provided shipping equipment and supplies to 38 countries. Established KPI’s, which reduced customer claims by 34% and saved company $1.2 million annually.

General Manager

Burris Logistics – Jacksonville, Florida

Apr 2002-Jun 2008

Third largest warehousing and transportation company in USA

Key Responsibilities: Hired, trained and manager over 125 non-union employees, 40+ truck fleet and an inventory of over $2m. Full P&L responsibilities, including setting budget. Handled multiple projects for this start-up.

Key Accomplishments: Gained and expanded Department of Defense (DOD) produce contract for 13 stores and secured $12m a year project in the Southeast. Setup food safety and training programs and obtained USDA certification. Helped company pass DOT audit with zero issues.

Key Metrics: Maintained 99.85% inventory accuracy, 98.4% turn times and 99.6% on-time delivery to customers. Grew revenue to $13.7m in six years.

Director of Operations

C&S Wholesale – Marlboro, Maryland & Washington DC

Apr 2001-Apr 2002

Procurement, warehousing, transportation, and deliver of frozen, perishable, dry foods

and health and beauty-care (HBC) items

Key Responsibilities: Managed truck fleet of 195 for 24/7 operation of 187 stores in DC area. Managed full P&L for $30m/week in sales.

Key Accomplishments: Fixed issues that led company to lose $1.6m every quarter from product loss, poor production and missed shipping. Maintained goal of under $.23 cost per case in the perishable building, a union operation with over 995 employees and 137 non-union employees on the management team.

Key Metrics: Introduced new productivity requirements that reduced the complete process case-by-case cost more than 20% from $.41 to $.34, for a total savings to the company of over $70k per week. Raised pick ratio rate per hour from 92 to 107 items picked.

Director of Operations

General Manager

ICS Logistics – Jacksonville, Florida

Apr 1996-Apr 2001

Startup manufacturing seafood company

Key Responsibilities: Ran Jacksonville port and customer operations. Supervised 450 employees. Responsible for full P&L for seven locations.

Key Accomplishments: Named Darden’s Vendor of the Year for four years, due to zero inventory and shipping issues. Bested 20 national bidders to secure $13 DOD produce contract for company.

Key Metrics: Delivered product to 48 states. Ran 65 trucks and 81 drivers. Grew company sales from $9m to $45m annually as Director of Operations. Obtained employee buy-in to grow company by 367% in two years.

Production Supervisor

Rank E-8

U.S. Air Force

Jul 1974-Sep 1994

Key Responsibilities: Started off manning supplies in weapons then moved into weapons crew chief, weapons flight chief and then production supervisor for the squadron. Held Top Secret security rating while in military. Honorably discharged.

Key Accomplishments: Attended college classes at night and during daily breaks to obtain bachelor’s degree while serving full-time in military and winning numerous military awards of distinction. Awarded NCO of the Year.

Education & Certifications

Bachelor of Management and Organizational Studies (BMOS), Business, Community College of the Air Force; Associate of Engineering/Associate in Electronics Engineering Technology (AE), Electronics, Cleveland Institute of Electronics, Cleveland, OH

Six Sigma Black Belt Certification, Villanova

HACCP Trainer

Food Safety Certified

Technology Proficiencies

Royal $ TMS system, ERP system from High Jump, AS400, SAP, Royal 4, Various Cloud-based customized operational systems, MS Office Suite, Excel, Word

Additional information can be found at robertsliger.workfolio.com

Well-informed personal and professional references are standing by to assist interested parties

Hard Skills

Analysis, Audits, B2B, Branch Management, Branding, Budget Analysis, Budget Control, Budget Management, Budgets, Business Process Development, Business Strategy, Capital Budgets, Change Management, C-Level Decision Support, Compliance, Continuous Process, Improvement, Cost Control, Cost Reduction, Cross-Functional Teams, Customer Retention, Customer Satisfaction Improvements, Customer Service, Distribution, Distribution Centers, Purchasing, Distribution Channels, Employee Development, Employee Incentives, Employee Safety Programs, Expansions, Facilities, Facilities Management, FDA, Fleets, Food Safety, Forecasting & Modeling, Global Business Operations, Global Logistics, HACCP, HAZMAT, Implementation Management, Internal Controls, Inventory Management & Controls, Sourcing / Kaizen, KPIs, Labor Relations, Large Budgets, Leadership, Leadership Development, Lean, Cost Management, Lean Six Sigma, Logistics, Manufacturing, Matrix Management, Multisite Operations, Multi-Site Operations, Operations, Operations Design & Management, Operations Management, Organizational Analysis, P&L, Performance Improvement, Supply Chain Management, Product Development, Performance Measurement, Performance Standards, Plant Floor Layout, Policies & Procedures, Process Analysis, Strategy, Kaizen, Process Improvement, Process Improvements, Procurement, Profit Improvement, Program Management, Project Management, Purchasing, R&D, Reports, Re-structuring, Retail Operations, Risk & Compliance Management, Sourcing, Purchasing Risk Management, Security Operations, Six Sigma, Startups, Supply Chain, Sourcing, System Development & Implementation, Team Building, Territory Management, TQM, Training, Training and Development, Transportation, Turnarounds, Union Relations, USDA, Vendor Agreements, Vendor Management, Vendor Negotiations, Vendor Relations, Warehousing, Waste & Scrap Reduction, Strategy, Waste Management, Wholesale, WMS, Strategic Direction, Strategic Sourcing, Purchasing, Education, Vendor Relationships, Specifications, Standardization, Windows, Contract Management, Sharepoint, Operating Systems, Operational Excellence, Organizational Structure, Performance Metrics, Supplier Quality, MS Office, Assembly, Excel, Fabrication, Navision, Blueprint Reading, Recruit, Coaching, Implement Plans, Financial Management, Executive Team, Cash Flow, Bottom Line, Purchasing Support, Technical, Cost-Effective, Creative Solutions, Industry Experience, Mentorship, Focus, Alliances, Drafting, Develop Creative Solutions, Microsoft Office, Blue Print Reading, Supply Chain Management, Product Development, Cost Management, Supplier Management, Workflows, Materials Management, Partnerships, MRP, Fleet Operations, Client Base, Capital Budget, Business Development, Negotiation, Regulatory, Ebitda, Automation, Acquisition, Regulatory Requirements, Training, Kaizen, Strategy, Lean Initiatives, Facilitation Skills, Operations Process, Communication Tools, Product Quality, Analytical Skills, SPC, Analytical, Hiring, License, Presentation

Soft Skills

Delivering, Dedicated, Communications, Work Independently, Leadership, vision, Best Practices, Customer Needs, Interpersonal Skills, Sourcing Opportunities, Excellent Interpersonal Skills, Competitive, Excellent Organizational Skills, Dedicated, Accountable, Strategic Thinking, Collaborate, Decision Making, Business Acumen, Respectful, Motivate, Energetic, Driven, Flexible, Impact, Innovative, Negotiating, Proactively, Communication Skills, Creative, Point of Contact, Subject Matter Expert, Delivering, Accountability, Integrity, Collaboratively, Confidence, Honesty, Innovation, Resourceful, Customer Focus, End to End, Consistent, Ability to Lead, Hands-On, Leadership, Dedicated, Best Practices, Insight, Productive, Excellent Communication, Problem Solving, Collaborating



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