Kristi Chase

Experienced Remote Healthcare Associate

Santa Monica, CA 90401

adxd2v@r.postjobfree.com

1-310-***-****

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions with minimal supervision. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Authorized to work in the US for any employer

Work Experience

Call Center Agent/Independant Contractor

Call Center QA - Remote

November 2020 to Present

1. Call companies and inquire about their services. 2. Send a detailed report of call, customer service, knowledge of products, overall rate of call based on attitude, knowledge, and whether or not I would use this service. 3. Keep on a schedule and meet all deadlines.

Call Reviewer/Independant Contractor

Humantic - Remote

April 2020 to Present

1. listen to pre-recorded calls of customers and agents. 2. Gauge whether the agent followed protocol based on a set of criteria. 3. Generate a detailed report based on findings.

4. Meet deadlines with successful time management skills 5. Have clear communication with managers and team embers 6. Work independently with limited supervision from a home office. Freelance Transcriptionist

Multiple Youtube Creators

January 2020 to Present

1. Transcribe audio files into transcripts

2. Meet deadlines

3. Attention to detail

4. Research any unfamiliar terms

5. Type accurately according to audio

6. Format MS word document based on guidelines

Retail Auditor/ Independant Contractor

I secret shop, Ellis, MSPA, Best Mark - Santa Monica, CA January 2018 to Present

1. Visit different shops take photos and ask questions based on services and products. 2. File a detailed report and submit all photos, receipt, ETC. 3. File all reports before deadline.

Medical Assistant

Dr. Leela Krishnamurthy - Seabrook, MD

August 2009 to December 2017

1. Answer phones

2. Fax prescription refills and reports to various pharmacies,Drs,and insurance companies 3. Triage patients take vitals and keep charts up to date 4. Assist Dr. With exams room setup and cleaning after each patient 5. Schedule appointments

6. Take payments and copays

Bar/ Shift Manager

American Legion 136 - Greenbelt, MD

April 2007 to December 2017

1. Handle all incoming calls

2. Arrange reservations for space rental

3. Order all supplies for the upcoming week

4. Create review and revise schedules

5. Check and respond to all emails keeping inbox organized 6. Handle any employee complaints

7. Balanced ledgers

8. Social Media Management

Education

College Degree in Health Information Technology

DeVry University-Chicago - Chicago, IL

September 2021 to Present

Skills

• Customer Service (10+ years)

• Live Chat

• Account Management (7 years)

• Time management (10+ years)

• Medical Records

• Patient Care

• Email

• Customer service

• Transcription

• EMR Systems

• Microsoft Excel

• Computer skills

• Data entry

• Microsoft Office

• Anatomy Knowledge

• Medical Terminology

• CPT Coding

• ICD-10

• Medical Coding

• HIPAA

• Medical Office Experience

• ICD Coding

• Medical scheduling

• Physiology knowledge

• Triage

• Social media management

Awards

Dean's List

October 2022

I made the deans list in the medical coding and billing certification program at devry university. Certifications and Licenses

Transcription Certificate

July 2019 to Present

80 hour Transcription course and exam

Copywriting Fundamentals

Present

MSPA retail auditor certification

August 2022 to Present

Assessments

Customer focus & orientation — Highly Proficient

February 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Call center customer service — Highly Proficient

February 2021

Applying customer service skills in a call center setting Full results: Highly Proficient

Verbal communication — Highly Proficient

March 2021

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Scheduling — Highly Proficient

March 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient

Office manager — Highly Proficient

August 2022

Scheduling and budgeting

Full results: Highly Proficient

Verbal communication — Highly Proficient

August 2022

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Learning agility — Highly Proficient

October 2022

Learning and applying new information

Full results: Highly Proficient

Medical receptionist skills — Highly Proficient

February 2023

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Office manager — Highly Proficient

August 2022

Scheduling and budgeting

Full results: Highly Proficient

Call center customer service — Highly Proficient

February 2023

Demonstrating customer service skills in a call center setting Full results: Highly Proficient

Administrative assistant/receptionist — Highly Proficient February 2023

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Medical terminology — Proficient

March 2023

Understanding and using medical terminology

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

AHIMA

August 2022 to Present

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