Call Center Customer Service
Resume:
Kristi Chase
Experienced Remote Healthcare Associate
Santa Monica, CA 90401
**********@*******.***
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions with minimal supervision. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Authorized to work in the US for any employer
Work Experience
Call Center Agent/Independant Contractor
Call Center QA - Remote
November 2020 to Present
1. Call companies and inquire about their services. 2. Send a detailed report of call, customer service, knowledge of products, overall rate of call based on attitude, knowledge, and whether or not I would use this service. 3. Keep on a schedule and meet all deadlines.
Call Reviewer/Independant Contractor
Humantic - Remote
April 2020 to Present
1. listen to pre-recorded calls of customers and agents. 2. Gauge whether the agent followed protocol based on a set of criteria. 3. Generate a detailed report based on findings.
4. Meet deadlines with successful time management skills 5. Have clear communication with managers and team embers 6. Work independently with limited supervision from a home office. Freelance Transcriptionist
Multiple Youtube Creators
January 2020 to Present
1. Transcribe audio files into transcripts
2. Meet deadlines
3. Attention to detail
4. Research any unfamiliar terms
5. Type accurately according to audio
6. Format MS word document based on guidelines
Retail Auditor/ Independant Contractor
I secret shop, Ellis, MSPA, Best Mark - Santa Monica, CA January 2018 to Present
1. Visit different shops take photos and ask questions based on services and products. 2. File a detailed report and submit all photos, receipt, ETC. 3. File all reports before deadline.
Medical Assistant
Dr. Leela Krishnamurthy - Seabrook, MD
August 2009 to December 2017
1. Answer phones
2. Fax prescription refills and reports to various pharmacies,Drs,and insurance companies 3. Triage patients take vitals and keep charts up to date 4. Assist Dr. With exams room setup and cleaning after each patient 5. Schedule appointments
6. Take payments and copays
Bar/ Shift Manager
American Legion 136 - Greenbelt, MD
April 2007 to December 2017
1. Handle all incoming calls
2. Arrange reservations for space rental
3. Order all supplies for the upcoming week
4. Create review and revise schedules
5. Check and respond to all emails keeping inbox organized 6. Handle any employee complaints
7. Balanced ledgers
8. Social Media Management
Education
College Degree in Health Information Technology
DeVry University-Chicago - Chicago, IL
September 2021 to Present
Skills
• Customer Service (10+ years)
• Live Chat
• Account Management (7 years)
• Time management (10+ years)
• Medical Records
• Patient Care
• Customer service
• Transcription
• EMR Systems
• Microsoft Excel
• Computer skills
• Data entry
• Microsoft Office
• Anatomy Knowledge
• Medical Terminology
• CPT Coding
• ICD-10
• Medical Coding
• HIPAA
• Medical Office Experience
• ICD Coding
• Medical scheduling
• Physiology knowledge
• Triage
• Social media management
Awards
Dean's List
October 2022
I made the deans list in the medical coding and billing certification program at devry university. Certifications and Licenses
Transcription Certificate
July 2019 to Present
80 hour Transcription course and exam
Copywriting Fundamentals
Present
MSPA retail auditor certification
August 2022 to Present
Assessments
Customer focus & orientation — Highly Proficient
February 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Call center customer service — Highly Proficient
February 2021
Applying customer service skills in a call center setting Full results: Highly Proficient
Verbal communication — Highly Proficient
March 2021
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Scheduling — Highly Proficient
March 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
Office manager — Highly Proficient
August 2022
Scheduling and budgeting
Full results: Highly Proficient
Verbal communication — Highly Proficient
August 2022
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Learning agility — Highly Proficient
October 2022
Learning and applying new information
Full results: Highly Proficient
Medical receptionist skills — Highly Proficient
February 2023
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Office manager — Highly Proficient
August 2022
Scheduling and budgeting
Full results: Highly Proficient
Call center customer service — Highly Proficient
February 2023
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Administrative assistant/receptionist — Highly Proficient February 2023
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Medical terminology — Proficient
March 2023
Understanding and using medical terminology
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
AHIMA
August 2022 to Present
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