Customer Service Vice President

H A R V E Y A. D O R R E N

***** **** ****** • Huntington Beach, CA 92646 • Phone: 916-***-****

**********@*****.***

Dynamic and energetic, with a reputation as a creative, results-oriented problem solver and an action-oriented leader and mentor. Establishes realistic company goals while meeting client needs. An aggressive Senior Manager with a strong pattern of accomplishment in the high technology manufacturing industry. Capabilities Profile...

Results-driven professional with more than 35 years Senior Management experience in all aspects of operations and sales and marketing. Successful executive with a strong pattern of solid accomplishment in high technology, medical, defense and electronics industries. Exceptional trouble-shooting ability; accomplished in start-up, turn-around situations, and new product launches. Team leader with excellent communication skills. Outstanding management skills. Proven capabilities are applicable in several areas, including:

• Communicating with Clients • Prioritizing Tasks

• Supervising and Training • Providing Innovation and Creativity

• Attaining Team and Personal Goals • Negotiating Techniques Key Career Accomplishments...

Sales/Marketing:

• Established national sales organization and marketing plans which drove sales from $250,000 to $13 Million.

• Specialized in developing domestic and international sales strategies.

• Created strategies and marketing plans for new product launches and established lines.

• Lectured on win/win negotiating techniques.

• Worked with small start-up companies up to multi-billion dollar corporations.

• Developed marketing plan which included new company logo, brochures, trade shows, and advertising materials.

• Boosted sales by 45% and strengthened customer base by 60%; decreased average quoting turnaround from one week to 24 hours.

• Managed all sales and marketing functions including sales force, customer service, trade shows, marketing communications and periodical advertising for military and high-tech commercial accounts for design and fabrication of electronic printed circuits and multi-chip modules.

• Increased sales by 150%-300%, boosted customer base by 200%, and increased quote activity by 200%-500%.

• Restructured ineffectual manufacturer's rep organizations and customer service departments. Management/Administration:

• Directed full P&L, operations, and marketing for $10 million company division.

• Evaluated key management positions, hired quality managers, and developed synchronous, highly-motivated management and production team.

• Directed $20 million, 165 employee international manufacturer of printed circuits; turned around six consecutive loss into a break-even situation.

• Rebuilt management team to form a cohesive, results-driven unit with emphasis on customer satisfaction and reduced production costs.

• Instituted cost-savings techniques which cut annual operational spending 25% and reduced scrap by 50%.

• Expanded printed circuit company from 3,000 square feet and 12 employees to 75,000 square feet and 75 employees.

• Reduced overtime by 65% while increasing morale and teamwork concepts.

• Reduced past-due deliveries by 59% and built employee teams which increased morale and lowered absenteeism.

• Established national sales organization which drove sales from $250,000 to $13 million.

• Developed toxic waste management plan.

resume Continued H A R V E Y A. D O R R E N Page Two Published in Medical Electronics Manufacturing: Fall 2000:

“Designing Compact Medical Devices with Flex Circuitry” Cover of Greenbook and article published by Boulder County Business Report: July 2010

“Betting on Biofuel”

Employment History..

President

California Snow, LLC 2014-2019

President & Chief Operating Officer

GENESIS BIOFUEL, Inc 2008-2012

Manager of Sales & Marketing

GLOBAL INNOVATION Corp., Wylie, TX 2007-2008

Director of Sales

PALPILOT S.C. Corp, Denver, CO 2006-2007

President

CIRCUIT IMAGES, Inc Boulder, CO. 2004-2006

President

PROTO-TECH INDUSTRIES, Elk Grove, CA 2001 -2004

Vice President, Sales & Marketing

LENTHOR ENGINEERING, Milpitas, California 1997- 2001 Executive Vice President

ROHACK DORREN GROUP, Cleveland, Ohio 1994 - 1997

Executive Vice President

ACSIST ASSOCIATES, St. Louis Park, Minnesota 1992 - 1994 President/CEO

BENCHMARK TECHNOLOGY, INC., City of Industry, California 1988 - 1992 President/CEO

SPEEDY CIRCUITS, INC., Huntington Beach, California 1980 - 1988 Marketing Representative

IBM CORPORATION, Rochester, New York 1976 - 1980

Education and Training...

Bachelor of Science in Business Administration, Marketing & Operations Management, 1976 BOSTON COLLEGE, Boston, Massachusetts

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