Student Intern Customer Support
Resume:
CURRICULUM VITAE
PERSONAL INFORMATION
Full Name: Partson Muhonga Postal Address: P.O Box 2966, Kaimosi ID No: 32892261 Phone Number: 071*-***-***
DOB: 01/11/1994 Email Address: **************@*****.*** Gender: Male Language English and Kiswahili
Marital Status: Married
Nationality: Kenyan
ACADEMIC QUALIFICATIONS
Year Institution Awards
09/2015 – 12/2019 Rongo University
Bachelor of Science in Information Science
(First class honors)
2011 - 2014 Imusutsu High School KCSE (B plain)
2003 - 2010 Chebara Primary School KCPE ( 314 marks) WORKING EXPERIENCE
Information Specialist – Swaminarayan School Embakasi 01/2023 – to Date o Charging and discharging books to learners and teachers using library system in Enterprise Resource Planning system.
o Process the new acquired information resources.
o Generation of reports.
o Assisting readers with locating library materials o Answering simple reference questions and conducting information literacy trainings o Giving ownership stamp to the newly acquired books, o Process newly purchased books, journals and other library materials. o Shelving library materials.
External Part Time Trainer - Sigalagala National Polytechnic 01/2021 – 01/2023 o Taught artisan, certificate and diploma information studies and ICT classes at Sigalagala National Polytechnic – Town Campus.
o Provide technical support on the ABNO Examination System. Deputy Presiding Officer – IEBC General Election 09/08/2022 o Trained and served as Deputy Presiding Officer in August General Election 2022.
Online Essay Writer and IT Support Services 03/2020 – 12/2020 o Installation of the operating system like Windows, Linus etc. o Hardware installation and maintenance.
o Technology training
o Backup solutions e.g. file backup and desktop backup o Web development and database management like MSQL and MS Access. o Provided comprehensive online IT and other support services. o Used Microsoft Excel, Weka Tool and other statistical tools to manage and generate reports for decision making.
o Used publishing tools like Microsoft Publisher to design posters, invitation cards and writing essays.
2
o Used the many referencing styles and citations in essays. Student intern and Volunteer, Masinde Muliro University 05/2019 – 12/2019 o Blocking of social media sites from reachable like YouTube, Facebook, Twitter, TikTok etc. o Training of users in the use of the online OPAC. o Shelving of information resources.
o User registration in the information system.
o Cataloging and classification
o Handling issues relating to circulation of books o Assisting the users with locating information resources. o Guiding the users on how to access the information using OPAC. o Training the users on the e-resources.
o Library orientations to new users.
Student Intern, United State International University (USIU) 06/2017 – 09/2017 o Shelving of information resources.
o Physical processing of information resources.
o Bindery services
o Archival services e.g. uploading of research works on the institutional repository. o User training on the information literacy.
o Selection and acquisition resources.
o Charging and discharging of books.
o Computer application of library information systems. o Trained on the cataloging standards like MOYI, RDA, MARC, and OCLC. Knowledge Ambassador, Rongo University 09/2018 – 04/2019 o Trained on the information literacy.
o Trained on the emerging issues on the information world e.g. referencing and citations.
o Easier ways accessing the digital information.
Information Science 2015 class representative, Rongo University 09/2015 – 04/2019 o Organizing for lecture classes.
o Up channeling the encountered issues.
o Linking students and the management.
Work Study in Library Department, Rongo University 09/2016 – 09/2017 o Shelving of information resources.
o Physical processing of books.
OTHER RELEVANT TRAININGS
Ajira Digital Training Online – Data Management
o Data analysis using Google Spreadsheets, MS Excel and SPSS o Data presentation
o Data interpretation
o Data collection
12/2021 – 01/2022
RELEVANT SKILLS
Software KOHA Integrated Library Management System, Institutional Repositories
& Windows Operating System
Office Suite Word, Excel, Publisher, PowerPoint & Access Google Suite Google form, Google Spreadsheet, Google docs & Google PowerPoint, Graphic Designs Tools WonderShare Filmora Video Editor Others Skills Effective Interpersonal Skills, Team work, Problem Solver, Flexible & 3
Good Communication skills,
Databases MSQL and MS Access.
Other Key Competencies Time management, Computer literacy, Marketing, Cataloguing and Classification Skills & Customer Support
Computer Manipulation; Word processing, Using spreadsheets and databases; Creating presentations; and Finding information and communicating using computers.
REFEREES
1. Mr. Joel Nakitare Deputy University Librarian Rongo University o Address: P.O Box 103-40404 Rongo.
o Phone - 072*-***-*** or Email: **********@*****.*** 2. Mr. Wechuli David Teacher Imusutsu High School o Address: P.O Box Private Bag.
o Phone: 072*-***-*** or Email: ********@*****.*** 3. Mr. Moga Ayata Senior Vocational Trainer Sigalagala National Polytechnic o Phone: 070*-***-*** or Email: *********@*****.***
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