Adeel

Zafar

UAE, Dubai

971-*********

adxcz7@r.postjobfree.com

https://www.linkedin.com/in/adeel-zafar-

31876a31/

A result-oriented and process-adhering individual with 8+ years of experience concern to Banking Operations, KYC Validation & Customer Service to utilize acquired skills in handling complaint, dealing in Mortgage, Personal, Car Loan & overdraft products, credit / debit card business and Contact point verification. Seeking a career enhancing job position to lead and direct business units or large cross- functional teams, with an objective to achieve organizational success. Skills

Balance daily transactions

Time management

Process banking transactions

Answer enquiries and resolve problems or

discrepancies concerning customers' accounts

Open and close personal and cooperate

accounts

Microsoft Office / Multitask

Complaint handling

Work Experience

SEPTEMBER 2013 - CURRENT

Customer Service Representative, United Arab Bank, UAE

Complete KYC on boarding for new and pre-existing customer (KYC Refresh) by reviewing client documentation

Handled transactions such as deposits, withdrawals, issuance of banker cheques, fund transfers, local foreign remittances.

Handled phone, Email, Chat and social media inquiries with consistent customer service across multiple channels.

Resolved customers' complaints & inquiries while identifying problems and taking appropriate corrective action.

Stay informed of promotions and flyers

Assess customer needs and provide well informed and specialized advice about products

Contact the customer & the company for validate the information (local and overseas)

Review new customer accounts and verify their identities

Review customer accounts/ credit card fraud for suspicious financial transactions AUGUST 2009 - AUGUST 2013

IT support engineer & Telesales,ICM JAPAN, Pakistan

Handled inbound telephone calls from interested customers

Monitor and maintain computer system and network

Keep computer system running smoothly and ensure users get the maximum benefits from them.

Enter and update customer information in the data base. 2

Contact potential or existing customers to inform them about a product or services

Ask customer to understand customer requirement and close sales. Education

NOVEMBER 2022

Bachelor of Business Administration/Swiss School of Management, Switzerland

Specialization in Global management

SEPTEMBER 2012

Diploma of Associate Engineer/ALIGARH Institute of Technology, Pakistan

Specialization in Electronics

Activities Language

Playing sports (football, Cricket) English

Travelling and meeting new people

Weight lifting

Learning a New Skill

Computer skills

Swimming

References

Mr. Ahmed Sulfab

Contact Center Supervisor

United Arab Bank

971-*********

adxcz7@r.postjobfree.com

Mr. Tariq Khan

Marketing manager

Falconcity of Wonders

971-*********

adxcz7@r.postjobfree.com

Mr. Sunwali Khan

Marketing & Sales

Pantheon Development

971-*********

adxcz7@r.postjobfree.com

3

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