Service Representative Customer
Resume:
Adeel
Zafar
UAE, Dubai
*******@*******.***
https://www.linkedin.com/in/adeel-zafar-
31876a31/
A result-oriented and process-adhering individual with 8+ years of experience concern to Banking Operations, KYC Validation & Customer Service to utilize acquired skills in handling complaint, dealing in Mortgage, Personal, Car Loan & overdraft products, credit / debit card business and Contact point verification. Seeking a career enhancing job position to lead and direct business units or large cross- functional teams, with an objective to achieve organizational success. Skills
Balance daily transactions
Time management
Process banking transactions
Answer enquiries and resolve problems or
discrepancies concerning customers' accounts
Open and close personal and cooperate
accounts
Microsoft Office / Multitask
Complaint handling
Work Experience
SEPTEMBER 2013 - CURRENT
Customer Service Representative, United Arab Bank, UAE
Complete KYC on boarding for new and pre-existing customer (KYC Refresh) by reviewing client documentation
Handled transactions such as deposits, withdrawals, issuance of banker cheques, fund transfers, local foreign remittances.
Handled phone, Email, Chat and social media inquiries with consistent customer service across multiple channels.
Resolved customers' complaints & inquiries while identifying problems and taking appropriate corrective action.
Stay informed of promotions and flyers
Assess customer needs and provide well informed and specialized advice about products
Contact the customer & the company for validate the information (local and overseas)
Review new customer accounts and verify their identities
Review customer accounts/ credit card fraud for suspicious financial transactions AUGUST 2009 - AUGUST 2013
IT support engineer & Telesales,ICM JAPAN, Pakistan
Handled inbound telephone calls from interested customers
Monitor and maintain computer system and network
Keep computer system running smoothly and ensure users get the maximum benefits from them.
Enter and update customer information in the data base. 2
Contact potential or existing customers to inform them about a product or services
Ask customer to understand customer requirement and close sales. Education
NOVEMBER 2022
Bachelor of Business Administration/Swiss School of Management, Switzerland
Specialization in Global management
SEPTEMBER 2012
Diploma of Associate Engineer/ALIGARH Institute of Technology, Pakistan
Specialization in Electronics
Activities Language
Playing sports (football, Cricket) English
Travelling and meeting new people
Weight lifting
Learning a New Skill
Computer skills
Swimming
References
Mr. Ahmed Sulfab
Contact Center Supervisor
United Arab Bank
*****.******@***.**
Mr. Tariq Khan
Marketing manager
Falconcity of Wonders
*****.*******@*****.***
Mr. Sunwali Khan
Marketing & Sales
Pantheon Development
**********@*******.***
3
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