Service Representative Customer
Resume:
AMIR REDA KAMEL
JUMEIRAH VILLAGE CIRCLE, DUBAI, UAE
**********@*****.***
OBJECTIVES:
To get an opportunity where I can make the best of my potential and contribute to the organization’s growthy. Seeking a position in a company where I can launch my career and build a valuable skill set. Seeking a role where I can upgrade my skills with time and take the company to the next level. PROFESSIONAL SUMMARY:
A dedicated and reliable individual as a sales representative. Highly passionate about helping businesses strengthen customer relationship by identifying prospects. Possess the skill to present a product or a service to the clients in a professional way. Support the sales function in achieving the sales targets assigned and providing high end quality customer service through selling of products an in the shops. In addition to in always aiming to increase to push sales targets through set up selling and cross selling. Excellent communication skills and ability to deal with different levels of people. Possess self-confidence, ability to plan, organize and implement different group activities. Hard worker, responsible, reliable, cooperative and willing to work under pressure. WORK EXPERIENCES:
• CUSTOMER SERVICE REPRESENTATIVE – ORG LOGISTICS FZE – DAFZA, DUBAI April 2023 - PRESENT
Helping customers with complaints and questions, answers all queries through phone, emails and in person, gives the customers information about the products and services, takes orders and process returns and most times seen as having roles in the sales.
• ASSISTANT STORE MANAGER - TIE HOUSE, MAADI GRAND MALL BRANCH, KUWAIT March 2020 – March 2023
Training staffs, managing inventory, ensuring a safe, clean and aesthetically pleasing store environment and assisting customers. Promptly addresses and resolves customer complaints and any staff issues. In charge of the whole store operations when the manager is not around.
• BRANCH MANAGER – STC SALMIYA – KUWAIT
December 2017 – March 2022
Oversees the operations of the branch including managing resources and staff, developing and attaining sales goals, delivering customer service and growing the branch revenues.
• SUPERVISOR – WORLD DUTY FREE – INTERNATIONAL AIRPORT BRANCH, KUWAIT November 2016 – September 2017
Responsible for managing the workflow and training new hires on how they can best serve customers and teams of employees. Creating schedules that keep everyone busy with deadlines met to prevent gaps or downtime while giving directions and feedbacks about what needs improvement.
• SUPERVISOR – AMERICANA GROUP CALL CENTER DEPARTMENT OF MARKETING – KUWAIT
August 2015 – October 2016
Assessing the work performance of the team employees. Training and on boarding new hires to make sure they understand their roles. Setting goals for workers and making sure they comply with the company’s plans and vision. Reporting performance records and evaluations to the HR and senior management.
• VISUAL MERCHANDISER – MANGO BRAND STORE – CAIRO FESTIVAL CITY, EGYPT February 2013 – November 2014
Responsible for planning and building displays that maximize impact on a day to day basis. Moves equipment, create signage, arranges the lighting and work closely with the suppliers – all while maintaining close connections at a wider retail level such as negotiating prices or discussing marketing strategies.
• SALES CONSULTANT – ALLIANZ - ALDOKKE BRANCH, EGYPT November 2011 – December 2012
A professional in charge of devising strategies for promoting and selling products and services. Serves as an intermediary between companies and their customers, recommending products and services while ensuring customer requirements are met.
• ASSISTANT VISUAL MERCHANDISER – CALVIN KLEIN – CITY STARS BRANCH, EGYPT December 2009 – October 2011
Creating appealing and eye-catching visual displays that will lead the customers to the entire store. Producing window displays, signs and interior displays, floor plans and special promotions displays.
• SALES EXECUTIVE – PUMA – CITY CENTRE BRANCH, EGYPT August 2004 – February 2008
Sets annual sales goals for the company and works towards achieving them with assistance of the sales managers and sales associates. Setting up the strategy to find new prospects and sales leads and converting them into paid customers. Continuously updating the CRM database and meeting sales targets. SKILLS:
COMPUTER SKILLS - excellent dealing with the Microsoft windows, MS word office skills (WORD DOC AND EXCEL) and internet applications
LANGUANGE SKILLS - Fluency in spoken and written Arabic and English. PERSONAL INFORMATION:
Date of Birth
August 31, 1986
Nationality
Egyptian
Marital Status
Single
Education
Bachelor in Management Information
Systems major in Computer Science
MOKATTAM ACADEMY IN MOKATTAM
(MAM)
Graduated Year 2007
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