Customer Service Support

Nonetha Y. Mack

*** ********* ****

Fayetteville, North Carolina, 28314

706-***-****/*******@***.***

Objective

Seeking fulltime position to utilize my skills, knowledge and abilities in Human Resource Assistant and Administrative field.

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Qualification Highlights

Customer Service

Problem Solving

Demonstrated ability to meet the needs of patrons, dependable, hardworking, reliable

Recognized for long hours, commitment to customers, attention to detail, professionalism

Use clear, concise communication skills in conjunction with organizational skills to perform daily

Maintain effective work relationships.

Knowledge of military awards, Decoration, Disciplinary action, Performance Evaluation and Assignments.

Knowledge of basic military organizational structure.

Knowledge in processing a variety of requests for personnel actions.

Knowledge of general office administrative and clerical procedures.

Microsoft Office (Outlook, Word, Excel and Power Point)

Knowledge of military Promotion and Demotions

Knowledge of military & civilian separation and retirements

Public speaking and presentation experience

Knowledge with DCPDS, Business Objects, E-verify e-Quip, myPers, USA Staffing, SETS

Analyze all assigned pay (DCPDS) reports and takes appropriate action within the established time frame

Implement the most appropriate action required to resolve the problem.

Research complex retirement transactions in an automated payroll system to; determine the necessary corrective action for civilian retirements.

Provided customer support, direction and assistance for employees with financial issues

Worked directly with employees to ensure proper payroll disbursement

General office Clerical and Administrative procedures.

Knowledge of military personnel regulations and procedures relating to military assignments, separations and retirements.

Have excellent interpersonal and oral and written communication skills

Great at multi-tasking and prioritize several job duties.

Have a working knowledge of U.S. Armed Forces rank structure and military unit relationships as appropriate for task area performance.

Knowledgeable on military personnel procedures, military organizational structure, military personnel regulations and procedures relating to military assignments, Regulation and retirements.

Experience

NAF HUMAN RESOURCES

DOD CIVILIAN AIR FORCE NAF – Human Resource Assistant- Fort Sam Houston, TX

November 2018 to Present

Provides customer service and information regarding USAJOBS and policies to internal and external customer.

Answers telephone and give information to callers, take messages, or transfer calls to appropriate individuals.

Provides information to supervisors and employees on such matters as pay actions, health insurance, life insurance, and a wide variety of personnel actions and WIGs (pay increase).

Provides information to supervisors and employees on such matters as pay actions, health insurance, life insurance, and a wide variety of personnel actions.

Conducts orientation for new employees on insurance benefits, unemployment compensation, social security benefits, retirement, and other programs applicable to NAF employees.

Posts job vacancies on NAFJOBS.

Responsible for maintaining fulltime manning documents, and creating new positions, update existing positions (add new data, make required changes and remove positions/ data) in the DCPDS system.

Handles complaints and resolve problems.

Initiates E-RPA’s in DCPDS for various actions such as recruit/fills, separations, awards, reassignments and promotion.

Utilizes DCPDS for administration and maintenance of employee benefits such as 401k, NAF Retirement and health and life insurance.

Process and document HR action for a wide variety of employee categories that involves different forms, different authorities, different action codes, and different regulatory authorities.

Participates in recruiting opportunities, such as job fairs presentations.

Obtains missing data from HR files or the appropriate office.

Assist employees in preparing paperwork related to HR actions.

SETS input wages, bank accounts, employee personal information, adjustment pay, and adjust account.

Research, interpret and apply appropriate laws, regulations, policies and guidelines in accordance with established procedures as it pertains to recruitment and placement

Process termination paperwork for, 401k (if not vested), accounts, benefits.

Responds to general questions, and directs callers to proper location.

Professional Care Assistant

Autism Society of North Carolina - Fayetteville, NC

August 2016 to May 2018

Hands on with Autistic Adults, helped groom, helped clean home, helped with bathing, helped with toilet training, wrote out progress paper

Completed all required electronic documentation of services through On Target within 24 hours of service provision

Completed additional documentation that pertains to delivery of services as assigned

Participated in treatment planning meetings and quarterly progress assessment meetings, and provides analysis, feedback, and recommendations for the development or revision of goals and strategies

Assisted with development, implementation, and maintenance of service schedule(s) for one or more individuals receiving services, in collaboration with supervisor, individual and individuals family or guardian; and coordinates schedules of other staff serving the individual(s) assigned to the Lead Autism Support Professional

Addressed schedule changes by assigning back up staff, serving as back up staff, or notifying supervisor of a failure to identify back up staff

Completed back up staffing incident reports as needed for assigned individuals receiving services

Entered schedules and schedule changes into On Target as assigned

Provided training, instruction, modeling, and coaching for which he/she has requisite training, experience, and skills, to other direct support staff

Collaborated with Regional Human Resources Coordinator, Autism Services Coordinators, and Regional Director regarding all matters related to assigned individual(s) receiving services

Property Manager

Goins Real Estate - Fayetteville, NC

June 2016 to May 2018

Reviewed completed applications and assessed household information against file history and program regulations.

Created staff schedules in response to community needs.

Disbursed petty cash on an as-needed basis to engineering staff and property personnel.

Monitored common areas for cleanliness and safety.

Conducted apartment tours for potential tenants and answered any questions.

Reviewed all leases to guarantee that tenants received the proper level of service.

Conducted annual re-examination appointments and housekeeping inspections.

Updated tenant and unit information to keep current in housing database.

Monitored and documented all income, including delinquencies.

Handled customer complaints personally to verify they were properly handled.

Maintained tenant relations with regular tenant visits and phone calls.

Collected and kept careful records of rental payments.

Prepared and submitted monthly tenant visit logs in a timely manner.

Cook

CDC Fort Bragg, North Carolina

December 2010 – July 2012

Maintained a safe play environment.

Dressed children and change diapers.

Observed and monitored children's play activities.

Communicated with children's parents or guardians about daily activities, behaviors, and related issues.

Sanitized toys and play equipment.

Kept records on individual children, including daily observations and information about activities

Administrative Support Assistant

Roberson Weight Lost Clinic, Lakewood, Washington

2008- 2009

Prepared invoices, reports, memos, financial statements and other documents, using Word

Processing, spreadsheet, database, or presentation software.

Answered phone calls and direct calls to appropriate parties or take messages.

Greeted visitors and determine whether they should be given access to specific individuals.

Managed files and records, and other office procedures and terminology.

Conus Replacement Center ARMY- (contractor)

Personnel Processing- Fort Benning, GA

2004- 2007

Present a professional appearance

Knowledgeable in principles and practices of basic office management

Knowledgeable in clerical and administrative procedures and systems, such a filing and record keepin

Have a working knowledge of mobilization/demobilization

Perform customer service related duties and maintenance of military personnel records

Performs the final review of in-processing/out-processing of Active, Reserve and National Guard component Soldiers, and DoD Civilians for the Soldier Resilience and Readiness Center and ensures that records are complete and accurate. Identifies gaps or inconsistencies in the record and initiates action to obtain needed data. Ensures that all levels of legal, medical, and administrative review have been completed

Review and verifies records to identify discrepancies and gaps in information. Obtain additional information as needed to complete record and/or to correct discrepancies

Operate the, Briefing Rooms, and scheduling desk in support of the reception and in-processing and out processing of service members, contractors, and civilians. Will provide support in managing movement control throughout the SRRC site

Proficient computer skills and knowledge of relevant softwar

Organize and schedule meetings and appointments

Read and review material to be filed, assigns code based on document content, and files material based on determination and retrieves files

Updates, inquires, and processes actions

Produce and distribute correspondence memos, letters, faxes and forms

Independently processes all paperwork necessary

Book travel arrangements

Knowledge of basic military organizational structure, protocol, and similar matters

Provide general support to visitors

Provide information by answering questions and requests

Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

Carry out administrative duties such as filing, typing, copying, binding, scanning etc.

Knowledge of a standardized body of military personnel regulations and procedures relating to military personnel regulations and procedures relating to military assignments, separations and retirements, reclassification, passports and of the format, content, and uses of the military personnel record and the procedures and requirements regarding its maintenance.

Conus Replacement Center- ARMY

Liaison Operator- Fort Benning, GA

2002-2004

Collect information on equipment, training for CONUS soldiers

Check in late arrives, training holds, from the CONUS mobilizing unit, soldiers

Schedule Soldier Readiness Processing (SRP), Central Issue Facility (CIF) draw/turn in equipment

Check orders

Assign Rooms

Maintain and publish bus schedules for all mobilizing and demobilizing units

Check in Soldiers, Linguist, Contractors and DOD.

Education

A.S., Pharmacy Tech, 2010

Clover Park Tech College, Lakewood, Washington

GPA: 3.37

Volunteer

Army FRG Lead, Fort Bragg, North Carolina

Supports the commander's family readiness goals

Provides overall leadership of the FRG

Delegates FRG responsibilities to selected volunteers as committee chairpersons, or presides over their elections

Acts as unit FRG spokesperson for communicating family members' concerns and ideas to the unit commander and, if needed, the battalion-level FRG leader

Identifies needs or unique problems of unit families

Serves as a member of the battalion-level steering committee

Recruits other volunteers to serve on FRG committees

Providing assistance with the preparation of pre-deployment, sustainment and reunion activities

Working with the Rear Detachment Commanders

Scheduling and coordinating training

Providing information and referrals to families who need assistance to the appropriate installation/community resources

Key Caller duties, communicating with Family members, dispelling rumors, handling crisis calls

Church – Rosehill Baptist Church

answering phone calls

managing schedules

Filing

Generating programs for services.

record personal data regarding new members of the congregation and visitors

Put in data that may involve church finances and basic bookkeeping.

Ensure that the church it is running efficiently, accurately, and with discretion for people’s personal information.

Reference

Shanika S. Collins: 210-***-**** *******.*******.*@**.**.***

Frances Arthur: 210-***-**** *******.******@**.**.***

Yarnell Shipman (719) ***-***********.*******@**.***

Tremeka Jackson 253-***-****

Contact this candidate