Sales Associate Customer Service
Resume:
JOVELYN GACER
SALES ASSOCIATE
Quezon City, Philippines
**************@*****.***
OBJECTIVE
To obtain my experiences, customer-focused, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead teams to achieve outstanding sales.
EXPERIENCE
June 2019 – April 2022
Document Controller FR Sevilla Industrial & Development Corporation. Quezon City, Philippines
ISO Company, we have rules to be followed insuring documents are in respective files.
Answer telephone and relay calls and messages to respective person or co- ordinate the flow of information
Request office supplies and maintain inventory
Preparing transmittal for outgoing files if it is for internal or external documents.
Distribute incoming mails and materials
Carries out administrative duties such as filing, typing, scanning and copying.
Plan meetings and take down minutes
March 2014 -- June 2019
Document Controller RVN Construction & Trading lnt'I., Inc. Makati City, Philippines
Answer telephone and relay calls and messages to respective person or c0-0rdinate the flow of information
Request office supplies and maintain Inventory
Preparing transrnittal for outgoing files if it is for internal or external documents.
Distribute coming malls and materials
Ensuring that all papers/documents are filed.
Preparing all for approval materials to be use in the project July 2013 – April 2014
Sales Associate, Vogue Concepts, Inc,
Makati City, Philippines
Ensuring that all products or merchandise are placed in their respective areas;
Ensuring that all stock is replenished;
Helping customers locate merchandise or find suitable alternatives;
Participating in periodic team meetings;
Actively engaged in developing more effective customer service skills;
Communicating with managers regarding customer concerns and employee matters;
Greeting customers with a positive demeanor;
Maintaining an enthusiastic and upbeat personality;
Handling sales transactions, which may include operating cash registers;
Providing honest and positive feedback to customers regarding the best products that fit the customers' expectations;
Balancing cash registers with receipts;
Conduct store inventory.
August 2011- October 2012
Cashier, Madison Retailers Inc.
Makati City, Philippines
Handled high volume credit and cash transactions using Point of Sale (POS)systems efficiently.
Helped customers with specific item requests by answering questions and offering knowledgeable product advice
Worked overtime shifts to maintainoptirnalv1orkflow during busy periods or times of unexpected high volume.
Maintained neat and clean shop floor and storage areas. Maintained high productivity efficiently processing cash, credit and debit payments
Maximized customer satisfaction by assisting with purchase selections, locating Iitems and promoting rewards programs.
Implemented upselllng techniques, applying knowledge about customer purchases to recommend catered products.
EDUCATION
June 2005 - March 2011 Bachelor of Science in Tourism University of Rizal System
Rizal, Philippines
College Graduate
SKILLS LANGUAGE
Professional English
Customer service
Interpersonal
Communication
Flexibility
Organized
Time Management
Attention to details
Technical
Microsoft Office
Bookkeeping
Writing
Cooking
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