TRUDY MARY RANATUNGA

EXPERIENCE

Examination Invigilator (University & College)

****-******* (Heriot-Watt University, Malaysia & Epsom College, Malaysia)

Responsible for maintaining discipline and good order during examinations. Director (IT, Finance)

2016-2018 (ELF Global Sdn Bhd-Marshall Institute, Malaysia- Education and Learning for the Future)

Work with the respective agencies and business partners in the education industry to create brand and/or product awareness for Marshall Institute;

Monitor and analyze competitors’ (other educational centres) business trends and strategies;

Propose new business strategies to improve existing products and/or services to increase Marshall Institute’s profitability;

Maintain database of gathering market and customer information;

Develop plans to acquire new customers or clients, through direct sales techniques, cold calling, and business-to-business marketing visits for Marshall Institute;

Prepare (coordinate) Marketing Calendar & training calendar for the year for Marshall Institute;

Plan and coordinate training programs for sales staff and corporate/customers. Administration-IT Manager

2016 – 2017 (Glory International Holdings Sdn Bhd)

Manage and administer company’s social media

Oversee company’s administration and system support

Manage, administer and support company’s SQL system Tutoring

2010 – 2016 (home tutoring) 12 students for English and Mathematics, ages 7-10, 2 hours per student/week.

2014 – 2016 (Erican Language Centre) 12 students for Level 1 and 2 English, ages 7-8, 2.5 hours/week.

IT Manager

July 2013 – Dec 2015 (Circle K (Malaysia) Sdn Bhd) Feb 2012 – July 2013 (KK Supermart & Superstore Sdn Bhd) June 2011 – Feb 2012 (JAYMART Sdn Bhd)

Oct 2007 – June 2011 (7-Eleven Malaysia Sdn Bhd)

Setup and manage IT infrastructure and stores’ POS infrastructure and application

Develop and maintain company’s IT, Business and Operating Policies and Procedures

Helpdesk support to inter-department issues

Manage and administer financial and payroll systems

Project implementations

Jan 1997 – Sep 2007 (Golden Arches Restaurants (M) Sdn Bhd) Senior IS Officer

Evaluate and study the new McDonald’s Corporation Point-of-Sales – NewPOS (touch screen) which is interfaced with the McDonald’s Store Management System (SMS); TRUDY MARY RANATUNGA

Conduct technical training in regards to the company’s systems, such as Microsoft Office (Word, Excel and PowerPoint), and automated management tasks;

Manage and coordinate with vendors and principals on project implementations;

Documentation procedures and the training of end-users on the system;

Researches and recommends technologies and methodologies to support the business;

Payroll automation, in the Head Office and McDonald’s outlets;

Develop and maintain Company’s IT Operating Policies and Procedures;

Support and manage Fujitsu Help Desk for McDonald’s Malaysia outlets operations support.

EDUCATION

2014 – Diploma, TESOL

1996 – Bachelor of Science – Information System/Commerce (Accounting) 1993 – Diploma in Computing Studies

PERSONAL BIO-DATA

Trudy Mary Ranatunga

No. 13 Jalan PU 1/7A

Taman Puchong Utama

47140 Puchong

English and Bahasa Malaysia –

competent in both.

Socializing, art, reading, drawing,

cooking, baking, athletics

Mobile – 012-***-****

Email – adxcu1@r.postjobfree.com

I’m described as a responsible, warm,

caring and conscientious person.

Contact this candidate