**** ***** *** **, *******, WA *****, USA Redmond, WA, 98052 206-***-**** adxctt@r.postjobfree.com

Bernice WIlliams

**** ***** *** **, *******, WA 98052, USA

Redmond, WA, 98052

206-***-****

adxctt@r.postjobfree.com

CAREER OBJECTIVE

Hard-working professional with 11.5+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer retention. Aiming to leverage my skills to successfully fill the Customer Serivce role at your company.

WORK EXPERIENCE

SENIOR SERVICE OF WASHINGTON, Seattle, WA

Caregiver, Apr 2013 – Present

Administer bedside or personal care, such as ambulation or personal hygiene assistance. Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles. Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.

MACY'S, Redondo Beach, CA

Customer Service, Jun 2008 – May 2011

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

HILTON GARDEN, El Segundo, CA

Front Desk, Mar 2005 – Nov 2007

Greet, register, and assign rooms to guests of hotels or motels. Make and confirm reservations.

Issue room keys and escort instructions to bellhops. Compute bills, collect payments, and make change for guests. EDUCATION

EL Camino Community College

Compton, CA

A.A. Education (Sep 2008)

Virginia State University

Petersburg, VA

Completed coursework towards Undergrad Biology (Jun 2003) Hazen High School

Renton, WA

High School Diploma (Jun 2002)

ADDITIONAL SKILLS

Elementary Spanish

4850 156th Ave NE, Redmond, WA 98052, USA Redmond, WA, 98052 206-***-**** adxctt@r.postjobfree.com CREDENTIALS AND LICENSES

Chester Adult Schooling Medical Billing

Home Care Health Aid

REFERENCES

References available upon request