**** ***** *** **, *******, WA *****, USA Redmond, WA, 98052 206-***-**** ***********@*****.***
Bernice WIlliams
**** ***** *** **, *******, WA 98052, USA
Redmond, WA, 98052
***********@*****.***
CAREER OBJECTIVE
Hard-working professional with 11.5+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer retention. Aiming to leverage my skills to successfully fill the Customer Serivce role at your company.
WORK EXPERIENCE
SENIOR SERVICE OF WASHINGTON, Seattle, WA
Caregiver, Apr 2013 – Present
Administer bedside or personal care, such as ambulation or personal hygiene assistance. Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles. Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
MACY'S, Redondo Beach, CA
Customer Service, Jun 2008 – May 2011
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
HILTON GARDEN, El Segundo, CA
Front Desk, Mar 2005 – Nov 2007
Greet, register, and assign rooms to guests of hotels or motels. Make and confirm reservations.
Issue room keys and escort instructions to bellhops. Compute bills, collect payments, and make change for guests. EDUCATION
EL Camino Community College
Compton, CA
A.A. Education (Sep 2008)
Virginia State University
Petersburg, VA
Completed coursework towards Undergrad Biology (Jun 2003) Hazen High School
Renton, WA
High School Diploma (Jun 2002)
ADDITIONAL SKILLS
Elementary Spanish
4850 156th Ave NE, Redmond, WA 98052, USA Redmond, WA, 98052 206-***-**** ***********@*****.*** CREDENTIALS AND LICENSES
Chester Adult Schooling Medical Billing
Home Care Health Aid
REFERENCES
References available upon request