Office Assistant/Administrative Assistant
Resume:
Amanda Jacino
**********@*****.***
Rancho Cordova, CA
Summary or Objective
Customer Service Professional with over 10 years of experience in customer service and office work, including sales and customer care. Possesses a positive and caring attitude, which contributes to a positive work environment. Devoted to providing excellent service.
Qualifications
●Highly organized and motivated
●Dependable and reliable with strong resolution-oriented skills
●Proficient in Microsoft Office
●Skilled in multi-tasking and time management
●Ability to work independently and as a team member
●Ability to identify and solve concerns
Work Experience
Customer Service/Receptionist
●Completed 40 plus calls daily to market and schedule appointments.
●Addressed and resolved customer complaints empathetically and professionally.
●Accurately documented, researched and resolved customer service issues.
●Evaluated customer’s account information to assess current issues and determine potential solutions.
●Ensured questions were resolved satisfactorily and favorable relationships were maintained.
●Responsible for alarm and safe duties, including cash balances, cash handling and cash deposits.
●Responsible for data entry, emails, answering and creating correspondence and daily phone calls.
●Hosted and prepared Zoom meetings and provided information for in-person meetings.
●Responsible for unassisted openings and closings of stores.
●Assisted with scheduling of patients and light bookkeeping duties.
Housing Specialist Assistant
●Maintained client roster and updated client information in NewOrg software program.
●Updated files of clients, along with answering inquiries from clients and other team members.
●Maintained rental information and coordinated rooms for rent for Veterans.
Work History
Grace Dental Lab
Customer Service
Rancho Cordova, CA
2021-2021
Volunteers of America
Housing Assistant
Mather, CA
2019-2021
Swanson Cleaners
Customer Service
Sacramento, CA
2010-2011
Bainer Chiropractic Inc
Receptionist
Sacramento, CA
2007-2008
Education
El Sereno High School
High School Diploma
Fair Oaks, CA
2005
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