Service Representative Customer Support

Terriko Rachell

*** ********* **, ******** ****, Texas 832-***-****

*******.*******@*****.***

Summary

Maintain a compassionate and positive attitude and a friendly and welcoming demeanor during customer interactions

Proven track record of deliverng care in a compassionate and professional manner.

Education

Elsik High School Houston, Texas General Studies 06/1996

Experience

Comfort Suites Texas, Houston

Customer Service Representative 05/2022 - Present

• Handled customer inquiries, answered questions, and resolved problems in a timely manner

Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

Created a new customer database by entering customer information into a database

Demonstrated excellent communication skills in resolving product and consumer complaints.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Informed customers about billing procedures. processed payments and provided payment option setup assistance.

Consulted with customers to resolve service and billing issues.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions

EXTENDED STAY AMERICA Texas, Sugar Land General Manager (GM) 07/2003 - 06/2021

• Designed sales and service strategies to improve revenue and retention racked monthly sales to generate reports for business development planning.

• Guided managed and supervised statt to promote smooth operations

Supervised emplovees through planning assignments and direction created schedules and monitored payroll to remain within budget

Managed inventory levels and conducted corrective action planning to minimize long-term cost

Administered employee discipline through verbal and written warnings

Trained employees on duties, policies and procedures.

Built and maintained loyal, long-term customer relationships through effective account management.

Skills

Computer skills, Microsoft office, Sales, Communication skills, Hospitality, Front desk, Supervising experience, Hotel experience

Languages

English, Spanish

Contact this candidate