General Merchandise
Resume:
LATOYA SCOTT
Apt.***
Clarksville,Tennessee 37043
+1-931-***-**** +931******* ************@*****.***
OBJECTIVE
To enhance my professional skills, capabilities, and knowledge with a combination of business, warehouse, restaurant, and office management that would add value to the company. Which, would be willing to recognize the value of my hard work, determination and drive, from a strong work background. That comes with time management, to bring strategic success along with responsibilities and challenges within the company.
EXPERIENCE
Randstad-LG Electronics
January 25, 2021 -April 7 2023
2nd shift paint core lead
Loader, inspector, jig loader. Rework specialist, cart manager, parts specialist. right hand in paint department. Tasks given based on daily assignments along work schedule. Being able to multitask, be a team player. Provide assistant to supervisor and or work leader. Ensure parts are ready by taping, sanding, and completed before they are put on the line for customers/buyer. Transfer carts from various areas and distribute parts or carts from elevator to perform rework or raw materials to ensure proper handling. Complete the number of parts assigned according to goal for the day. As well as taking safety, quality, examination, and a strong performance to what is recommended and accepted.
Shoney’s
September 17, 2017 - December 15,2020
General Manager Assistant manager/ server
Started as a server for four and a half months. Was offered a dining room manager position because of customer compliments, my service to guests, my friendly attitude, and the repeat business of customers. Was promoted within five minutes of re-grand opening to FOH/BOH manager. As BOH monitor food preparation, portions, size, garnishing, and presentation of food to ensure food is prepared and presented promptly. Investigated and solved customer complaints. Manage staff, preparing work schedules, and assigning specific duties. Establish and implement policies, goals, and safe food handling practices. Determine goods and services to be sold upon customer demand. Perform sales for work such as greeting or assisting customers, stocking shelves, or taking inventory. Greeting guests from the front door to their seats presented them with menus and options. Hire scheduled front-of-house staff. Professionally respond to customer concerns and complaints. It sure is a smooth and enjoyable dining experience for all guests. Communicate with customers to promote satisfaction in a steady-paced environment. . Count money and make bank deposits. Monitor food preparation methods, portion sizes, and garnishing presentation of food to sure the food is prepared and presented as-is an acceptable manner. Schedule Receive food and beverage deliveries, check delivery, and inventory counts to verify product quality and quantity. Maintain food and equipment inventories, and keep inventory records. Schedule staff hours and assign duties.
As BOH, perform daily pre-shift and weekly meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Minimize loss and misuse of equipment through proper restaurant supervision and staff training. Efficiently resolve problems or concerns to the satisfaction of customers and parties. Build sales forecast and schedules to reflect desire productivity needed. Organized profits by controlling food beverage and labor costs daily. Perform restaurant walkthroughs to gauge timeliness and excellent service quality. Communicated well and use strong interpersonal skills to establish positive relationships with guests and employees. Order and purchase equipment and supply that are needed. Monitor compliance with health if I regulate regulations regarding food preparation and serving, and building Maintenance and lodging and dining facilities. Investigate and resolve complaints regarding food quality service or accommodations that can be made. Monitor budgets and payroll records, and review financial transactions to ensure that all are budgeted.
As general manager control and oversee the whole restaurant. Give direction and promote sales growth with management team. Ensure that all OSHA guidelines, safety, food safety, health department regulations. Food temped properly and stored in correct areas. Perform cash drawer audits. Hold meetings for employees and management. Keep track of inventory, sales,
Trane
April 16, 2012 - September 13, 2017
Certified MIG Welder & Refrigeration Tech
Safety team member, Quality inspector
Installed circuit boards, build, and bond pieces, beams together to form a base for air conditioner units by using galvanized welds.
Reworked and tested units to make sure they are operable and pass the recommended certification before units are sent out to the customers.
Walmart Supercenter
April 2004 - December 2011
Consumables Dry Grocery Manager
Working with employees as a team to ensure customer satisfaction and pleasant working conditions. Provide feedback and recommendation recommendations Tree store manager co-manager System Manager. Assigned worked and directed training throughout the department personnel. Performed all duties as assigned by myself or higher up Management on duty. Conducted performance reviews for employees alongside the store manager. Assisted with completing and communicating performance evaluations promptly within the department. Performed dry goods and food safety audits for claims and disposition areas. handled indirect and direct repositions for food, general merchandise, receiving, UPS, Fed-ex, warehouse, inbound and outbound freight. Processed accounts payable and receivable. Managed all dry, cold, grocery merchandise. Responsible for writing Department schedules. Assisted with human resources managing and management. Ordering and controlling inventory. Work with sales personnel to generate new business and maintain current client relations and vendors. Merchandise Department to maximize sales growth. Responsible to continuously improve job performance within employees are Within Me.
Unloaded/reloaded general merchandise and food trailers. Palletized trucks, broke down and sorted break packs, pick-n-- packs. Licensed operator for forklift, walkie stacker, regular stacker, electric floor/pallet jack equipment.
Ensure customer service and quality
Making sure standards and procedures were being used and met.
Conducted interviews, made schedules, instructed orientation classes, along with hiring. Meeting and reaching goals in a productive timely manner.
Setting standards and producing volume in sales/growth.
Managed six departments: Candy, checkouts, seasonal dry grocery, vendors, snacks, beer, and alcohol. Price changes
Markup markdowns
Generate potential sales and growth
Stay within a reasonable budget and stay within a profit margin.
Had over twenty-eight vendors
Price adjustments price changes
EDUCATION
Northeast High School Clarksville Tennessee
2003 high school diploma
12th grade
Miller-Motte
2017
Criminal justice Associates degree
3.89 GPA Magna Cum Laude
SKILLS
Interpersonal skills, adaptability, positive attitude handling pressure, accounting and budgeting, Service orientation, coordination, critical thinking, time management, customer and personal service, administration, and management, speaking, food production, strong organizational skills, active listening skills, problem solver, energetic, positive work attitude, inventory control familiarity, customer service expert, opening-closing procedures, opening, and closing manager. Front of the house back of the house manager, general manager. Team leader, team player.
ACHIEVEMENTS & AWARDS
Retail Wal-Mart received the Sam Walton personalized and engraved store of the Year ring 2004. At age twenty, became one of the youngest department managers ever to be able to handle five departments within a store at one time. With only being with the company for less than six months in a multi-billion-dollar retail company. At the age of twenty-one ended up managing my sixth department which was beer and alcohol as grocery manager. Manage a total of 281 employees at Walmart Supercenter which included all three shifts. Restaurant Reduce food costs by 10% by taking it from 43% down to 33% by controlling waste and inventory. Consistently decreasing and exceeding weekly and monthly sales goals by 12%. As FOH trained staff on how to future food and beverage which increase customer engagement and sales. Increased customer engagement by using social media to promote and enhance cells by 20%. Manage three different Shoney's within a year-and-a-half. As FOH and implemented an inventory system on how to order and store food that helped decreased waste and control food cost. Increase employee satisfaction by 18% by cutting staff turnover rates in half by offering a manager meal and recognizing employees on my weekly meetings as a whole and also as an individual. In a year and a half being with Shoney's been offered three restaurants to become GM over two in Clarksville, one in Springfield Tennessee.Trained three GMs in less than 6 months. Recommended by former GM personally trained by me for more than five restaurant potential opportunities because of my capabilities. Recommende for Member of the city council for Clarksville 2018/2019. Created the use of Facebook live video for an advertisement to promote sales growth for Shoney's in Kentucky and Tennessee.
REFERENCES
Will Kendall - “Shoney’s 270-***-****
Jason Newsome- “Shoney’s
Samantha Hayes- "Walmart"
Stanley Pettus -” Trane” “LG”
Charles Sanders- "Walmart"
Store Manager
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