Office Manager Program Coordinator

REBECCA BRINKLE

Business Operations Lead

Phone: 813-***-**** **************@*****.*** Remote/Florida

Process Development Operations Management Client Management

Passionate and results-driven with proven expertise in process development, chain of custody protocols, vendor management, operations, and leadership within a regulated corporation. Collaborates with members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing technological solutions.

Critical Analysis

Process Management

Budget Planning

Employee Development

Leadership

Quality Management

Team Building & Mentoring

Client & Contract Negotiation

Change Management

Inventory Management

Project Management

PROFESSIONAL EXPERIENCE

Cove Behavioral Health, Tampa, FL November 2013 – Current

Laboratory Program Coordinator

Manage day-to-day operations of the laboratory services team. This includes implementing sustainable, measurable improvements to the business operations with adherence to KPI’s and chain of custody protocols. Ensure efficiency and accuracy in the processing of 3500 urine drug screens per month. Lead employee training of processes and equipment; including ongoing skill development and team building activities.

Responsible for scheduling random urine drug tests for approximately 950 active patients each month.

Triage and respond to problem urine collection cases.

Provide consulting and technical services to business departments regarding client collection issues and reading urine collection results.

Manage department budget to maintain expenses each year.

Track KPIs for departmental performance and implement improvement opportunities.

Responsible for the collection of random urine specimens as well as testing and reporting screening results within a 24-hour period while adhering to proper chain of custody and sample handling.

Oversee the on-site testing equipment to ensure proper configuration and uptime.

Initiated changes to department processes to promote streamlined processing, reduce costs and increase lab efficiencies.

Lead team of 14 for training, employee development, hiring, terminations and day-to-day operations of urine collection activities.

Collaborate with District and State Attorney’s offices and outside referral sources to provide confidential information on urine screen results and processing.

Complete monthly accuracy checks on all agency breathalyzer guns and calibration if necessary.

Manage and process urine collection billing to ensure accurate funding source is identified.

Responsible for creating and continually updating Standard Operating Procedures as regulation changes are implemented.

Compass Vision Inc./Fortes Laboratories, Tampa, FL April 2005 – November 2013

Florida Operations Manager

Supervision of the urine drug testing laboratory for the Drug Abuse Comprehensive Coordinating Office (DACCO) in Tampa Florida.

Managed all the urine drug screening for the drug court, residential, methadone maintenance, detox center and outpatient programs for DACCO.

Responsible for overseeing the collection of urine specimens as well as testing and reporting screening results within a 24-hour period while adhering to the chain of custody protocols.

Managed department budget to maintain expenses each year.

Developed processes and trained staff on the operation of the Olympus AU 400 urine drug screening instrument: including all daily, weekly, and monthly maintenance schedules.

Collaborated with District and State Attorney’s offices on confidential testing results and processes.

Led team of 8 to provide leadership support in staff scheduling, development, training, hiring and terminations.

Michigan Health Professional Recovery Corporation, Brighton, MI July 2003 – April 2005

Case Coordinator

Responsibilities included managing the care and treatment of health professionals being monitored for impairment due to substance abuse and/or mental health disorders. Frequent and regular contact via telephone with program participants as well as program providers regarding participant's compliance with all terms of participant’s monitoring agreement. Completed weekly and monthly reports based on compliance for employers and court cases.

Periodontic and Dental Implant Center, Ann Arbor, MI 2001– 2003

Office Manager

Dr. Brian R. Merkel, D.D.S, Ann Arbor, MI 1997– 2001

Office Manager

EDUCATION & CERTIFICATIONS

Olympus University, Irving, TX 2009

Intensive training course for certification to operate Olympus AU 400 urine drug screening instrument

Valencia Community College, Orlando, FL 1995 to 1997

Pre-requisite courses for Dental Hygiene program

Southeastern Academy, Kissimmee, FL 1986

Intensive six-week customized travel and tourism training program

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