Administrative Assistant Senior

PEGGY FORD

TEL: 612-***-**** • home: *********@*****.***

Professional Summary:

Highly motivated, focused team player with strong interpersonal skills who has directed the activities of C-Level management personnel. Recognized for the ability to implement and prioritize projects and activities. Work effectively and independently in demanding and constantly evolving environments that require a keen attention to detail and superior organization skills.

Professional Experience

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Senior Administrative Assistant – OptumCare Finance - 11/1/15 to March 2021

Assist the Vice President and Controller with Executive Assistant Responsibilities as previously noted in other roles. Ensure a balanced workday with calendar maintenance. In sequential order, schedule monthly close meetings from VP’s calendar. Businesses will conference in to report their financials at their scheduled time. Provide printed financials from said businesses allowing leadership review on their conference call. Accurately manage the WD3 attendee list for the businesses. Quarterly print and compile materials for VP review for UHS Medicare Audit Committee, and United HealthCare Services, Inc. (Medicare) Audit Committee Meeting. Create Month End Binders timely to make available before meetings. Acquire signatures for legal documents with tight turnaround times. Manage space by meeting with facilities coordinator weekly to ensure space needs are met.

Due to growth and promotion, supported for the following senior leaders with their workday activities. Deliver expense diary support by reconciling outstanding balances, soliciting supervisor approval, and obtaining lost receipts from vendors. Research and reconcile discrepancies for expenses.

Plan the National Vice President, Managed Care Ops for Care Delivery’s calendar confirming a balanced workday.

Provide for the Chief Financial Officer - Care Delivery, East Region with calendar preservation using Optum Outlook and ProHealth Outlook to ensure both calendars match. Coordinate travel to Minneapolis.

Support the Chief Financial Officer – Care Services with calendar maintenance and travel.

Secure the Vice President of HCE and Analytics with calendar maintenance and travel.

Strategize with the Vice President of General Management for Calendar maintenance and travel. Back-up support for the EA for the Executive Vice President of OptumHealth Actuarial & HCE.

Direct support to the Senior Vice President for OptumRX Finance.

Senior Administrative Assistant – OptumCare Delivery - 1/11/15 to 11/1/15

Provide for the VP of Product Development with calendaring and travel. Event planning for monthly two-day on-site meetings in Minneapolis. All-inclusive meeting preparations including, assembling meeting materials and dinner reservations. Provide creative outlet materials for a Provide expense diary support by reconciling outstanding balances, soliciting supervisor approval, and obtaining lost receipts from vendors. Research and reconcile discrepancies for expenses.

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PEGGY FORD

TEL: 612-***-**** • home: *********@*****.***

Senior Administrative Assistant / Project Coordinator - UnitedHealth Group – 07/16/2012 to 1/11/15

Designated as the OGS Global Travel Coordinator, provide support to team members who travel offshore with approvals, flight options, hotel and transportation that arrival times to align with business need. Coordinate offshore travel logistics using specific contacts, with constant follow-up to make certain all details are finalized. Certify US travelers to India are Visa and Passport compliant. Coach and educate new travelers on immunizations to be done and set expectations for travel.

Proactively anticipating the needs of OGS leadership visiting the US nationwide for onshore visits. Proactively check to see that traveler has what they need in regard to hotel, office, conference rooms, transportation and dining reservations. Provide 24/7 support for OGS leaders as needed. Schedule meetings upon request with designated attendees to include necessary phone or WebEx information. Monitor attendee responses alerting host in the event there are declines or conflicts. Attention to international time required.

Using Concur, book domestic travel upon request as given by traveler. Coordinated all aspects of onsite all-day meeting to include, travel and logistics, compiling agenda, maps, and handouts. Secure conference space is appropriate for meeting, AV is working and setup complete. Concentrate on meal planning and catering, confirming special needs are addressed. Select appropriate dinner location that would accommodate 20 in a semi-private setting.

Pursue coordination of office relocation to meet staff space requirements. Coordinate office move from one building to another. Make sure the move is successful by following up with employees to see if move requirements were met.

Onboard new hires to include but not limited to processing all technology requirements, hardware and printer, software, telecommuter set ups, voice/data set up, any other items required. If needed order home furniture, phone, supplies. Schedule new employee introduction meetings and follow-up for reschedules. Available as a resource for new employee with new hire questions concerns and follow-up.

Senior Administrative Assistant – Cargill – 2011 to 2012

Responsible for administrative support to Tartan Release Management, Trade Settlement to Cash and Procure to Pay as they offer process improvement solutions through IT development. Due to change, moved support role accordingly.

Supplied scribe support for leadership team meetings, capturing action items for follow-up allowing team to stay focus and on task.

Managed calendars to provide optimal use of time, arrange travel schedules and itineraries to allow for seamless travel, and review and approve expenses to guarantee adherence to Cargill policy.

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PEGGY FORD

TEL: 612-***-**** • home: *********@*****.***

Achievements

Presentations/Reports: Using Word, Excel, PowerPoint, prepared executive caliber presentations and reports for internal and external audiences. Developed new and enhanced existing presentations, including the creation of project flows and organization charts using Visio. Created diverse materials, including workshop manuals, meeting handouts, internal conference materials and information session packages.

Executive Expertise: Adept at working within an executive team environment and committed to honest practices, interpersonal communication, and relationship building. Fostered teamwork and professionalism. Encouraged trust and cooperation amongst co-workers, customers, and suppliers to motivate staff, maintain business relationships, and build a positive reputation.

Event Planning: Coordinate meeting logistics. Constructed United first-time, on-site, and large-scale career fair with booths, marketing materials, badges, catering, valet parking and giveaways. Scheduled long distance teleconferencing, WebEx conference calls for meetings.

Travel and Calendar Planning: Extensive knowledge of domestic and international travel. Directed flight, hotel, and food arrangements. Adhered to budget guidelines. Managed complex calendars and meetings coordination using Outlook, including scheduling 20 MBAs in two-week period from coast to coast, with a select list of chosen senior management to interview candidates for internships with UnitedHealth Group.

Office Management: Accomplished business liaison role as it relates to phone system and office equipment, fax lines, space planning, ordering hardware and software, and new hire process using Ehire. Taleo, and PeopleSoft. Maintained ongoing communication.

Communication with prospective clients, attorneys, government officials, travel agencies, conference sites, and promotional contacts. Established and maintained extensive network contact with internal employees. Championed liaison program for UnitedHealth Group still used today.

Contracts/Confidentiality: Collaborate with senior leader in preparation of confidential employee yearly review. Adhered to strict confidentiality requirements while processing employee agreements, employment, and confidentiality agreements, and offer letters for senior level management using Adobe Acrobat.

Training

* Hospitality Committee, Impact Committee (membership and recruitment) Newsletter Committee and New Member Committee

* Professional Development for Women.

* Managing External Vendors

* Notary Law Training

* Team Development: Jump Starting your Team Performance.

* Professional Communication Skills for Women

* The Efficient Assistant

* PeopleSoft, Taleo Training

* Webex Training

* Excel Intermediate

* Microsoft 365 Training

* Power Point Training

* Administrator Training

* Adobe Acrobat Training

* Word Training

* Visio Training

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