Support Representative Customer Service

Cheyanne Aglia *** E Flamingo Road, Apt ***

Las Vegas, NV 89119

702-***-****

*************@*****.***

EXPERIENCE

American Express (Virtual Las Vegas,NV)

Centurion Membership Manager-OCTOBER 2021-MARCH 2023 Assist Centurion card members with best utilizing their benefits by educating and guiding them with the program. Processing travel requests by booking air,car and hotel via the GDS system. Processing dining and tour reservations as well as managing their card transactions. October 2021-April 2021: Platinum Travel Counselor April 2022-June 2022: Centurion Membership Professional Kognitiv Corporation ( Virtual Las Vegas,NV)

Air Representative-OCTOBER 2019 - JUNE 2021

Air support to Diamond Resort flight agents who book packages for their members. Support processes all flight reservations requested by the agents, correcting all errors before ticketing each flight. Process all name correction and exchanges requested by the agent via the chat line or email. Answering a multi phone line to ensure the needs of the members are met.

Telus International (Las Vegas, NV)

Support Representative-NOVEMBER 2017-SEPTEMBER 2019 Escalation calls and problem solving, finding resolution and next steps to address members concerns while at the same time supporting about 50-60 agents by guiding them through the programs and processes of booking flights, hotel and car. Ensuring that they are up to date with the Platinum benefits so they can best service the members' needs. Monitoring and actioning all schedule changes and reservations made daily through queue work, to ensure the highest level of accuracy. Addressing all urgent records that need to be corrected and educating agents on errors.

EDUCATION:

● Leilehua High School, (Honolulu, Hi) — GED

1998

● Paul Brown Institute (Honolulu, Hi)- Cosmetology Graduate

2011

SKILLS

Strength in Customer Service

with 20 plus years of

experience.

Skilled in servicing high level

clients.

Empathetic listening and

Conflict Resolution.

Accountable Team Player