Customer Support It Specialist

PROFESSIONAL

Dependable and highly motivated IT Specialist with 10+ years of experience maintaining IT systems and providing comprehensive customer support. At Surinam Airways, saved 40 work hours a week for a team of 10 specialists programming and creating scripts to automate scheduled system patching. Seeking to join a reliable corporation to assist with optimizing IT processes while effectively cutting costs. EXPERIENCE

11- 2021 – 02 - 2022

IT ASSOCIATE CONSULTANT, ITC INFOTECH, (Remote)

Worked on a short-term contract to support Azure authenticated users and team users by providing technical support to resolve IT issues. Main focus was support of Office 365.

Provided mobile device management and support for IT issues and customer service. 01 - 2016 – 05 - 2021

Full-Time Education in Cybersecurity

Enrolled in a full-time degree program in Cybersecurity after negotiating a layoff with the company; achieved a 100% attendance rate while volunteering with the IT department to gain hands-on experience.

Secured a layoff to pursue a Bachelor's degree in Cybersecurity from an accredited institution; completed the program with a 3.9 GPA and earned multiple academic awards.

During my study I kept managing my consultant job at ROSH ICT but on low profile since it was my sole company.

09- 2012 – 12- 2015

IT SPECIALIST CONSULTANT, ROSH ICT

Responsible for installation of windows server, hardware, and third-party software, and managing the business networks.

Provided installation of Wi-Fi routers and add the users and their workstation to the Wi-Fi network.

Advised clients on IT-related hardware and software tools.

Experiences with Active Directory advising of the directory structure on windows-based servers and computers how to store data and information about networks and domain.

RedHat-Linux has been used as a default networking service provided by Network Manager, which is a dynamic network control and configuration daemon to keep network devices and connections up and active when they are available

I have more than a year of experience in PowerShell, etc.

Experiences in using of automation tools such as Logic monitor, Sharegate and Ansible 05- 2009 – 09- 2012

TECHNICAL ADMINISTRATOR, SURINAM AIRWAYS,

Managed the safety department database.

Performed updates of the database system backup. BRYAN HEK

1201 Stevenage Ct, Abingdon, MD 21009 · 443-***-**** ********@*******.*** · https://www.linkedin.com/in/bryan-hek-a50a8313 2

Downloaded and uploaded safety flight data to the safety database for safety procedures and investigation.

Significant achievement: Successfully troubleshooted issues regarding flight data investigations and saved significant waiting time and costs from external providers. 05- 2002 – 05- 2009

IT JUNIOR SUPPORT ADMINISTRATOR, SURINAM AIRWAYS,

Managed Network services (Logic Monitor), File transfer (CompleteFTP) and windows servers.

Responsible for installing and configuring workstations and Wi-Fi routers.

Performed installation of network systems and patching of network cabling.

Created daily backups on the system network database.

Managing redcap application that help secure web application for building and managing online surveys and databases.

Significant achievement: Routinely and successfully troubleshooted office 2010 applications and thus saved the company significant third-party extra budget 10- 1994- 05- 2002

SUPERVISOR SCHEDULER, SURINAM AIRWAYS,

Leadership and People Development

Manage a team of 10 professionals’ drivers, including analyst, lead, and supervisor roles in the logistic department.

Drive development, career, and team building initiatives with team members

Budgeting & Forecasting

Manage Driver-based planning, forecasting, a process for modeling business performance based on key levers that are most impactful to the organization.

Building financial models around the value drivers for the organization to keep all planning and budgeting processes such as growing as a business and produce desired results.

Oversight and approval of supplier operational forecast and budget EDUCATION

KEY SKILLS

TECHNICAL SKILLS:

Operating Systems W95/98, XP, W2000, Win7,8,10,11; Windows Servers 2000, 2003, 2008, 2012, 2016

Languages Dutch, English

Databases IBM and Windows File Servers

MAY 2021

BACHELOR OF SCIENCE, COMPUTER NETWORK AND CYBERSECURITY, UNIVERSITY OF MD GLOBAL CAMPUS, Adelphi, MD

MAY 2018

ASSOCIATE DEGREE, INFORMATION ASSURANCE AND CYBERSECURITY, HARFORD COMMUNITY COLLEGE, Bel Air, MD

3

Tools/Packages McAfee System Management, Redcap software application OTHER SKILLS:

Domain Skills DNS, LAN, Active Directory, TCP/IP, Operating Systems, Microsoft Windows Server

Functional Skills Network administrator, System Administration Process Skills Network Installation, Network Firewalls, WAN, VoIP, PowerShell, DHCP, Cisco routers, VPN

Management Skills Microsoft Exchange, Server Management, Network Managing, Remote access software.

Soft Skills Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook TRAININGS AND CERTIFICATIONS

Course Completion Date

Ethical Hacking: Sniffers April 2022

Learning Cloud Computing: Cloud Security Nov 2021

Microsoft Azure Security Technologies (AZ-500) Cert Prep: 1 Manage Identity and Access (2020)

Prep: 2 Implement Platform Protection (2020)

Prep: 3 Manage Security Operations (2020)

Prep: 4 Policy and Data Infrastructure

Oct - Nov 2021

Microsoft Cloud Fundamentals: SharePoint Online,

OneDrive, and Teams

Nov 2021

Cisco Network Security: Core Security Concepts Oct 2021 Office 365 New Features Oct 2021

Learning Cloud Computing: Serverless Computing Sept 2021 Windows Server 2016: Installation and Configuration Sept 2021 Windows Server 2016: Manage, Monitor, and Maintain Servers

Sept 2021

Cisco Network Security: Secure Routing and Switching Sept 2021 MCSE1: Windows Server 2003 2011

MCSA1: Messaging on Windows Server 2003 2011

MCP: Microsoft Certified Professional 2010

CompTIA A+ 2022

OTHER

Fluent in both Dutch and English

US Green Card Holder

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