Services Representative Benefits Specialist
Resume:
Annette C. Wilson
Ooltewah, TN 37363
Cell:423-***-**** *********@*****.***
Objective
To seek employment with an organization that will utilize my skills acquired in the medical office, insurance, customer service and retail industries. I am looking for a career that would allow me to use my current skill set and that offers opportunities to learn new skills and advance within.
Work History
March 2023 to present
TN Oncology Hematology and Oncology
Memorial Plaza
Oncology Patient Services Representative
Answers the telephone and greets patients. Routes calls and messages on a multiline Skype system to the appropriate department. Conducts patient check-ins and check-outs and properly tracks patient in the electronic record system while in the office. Ensures eligible patients have proper distress screenings. Ensures cancelled and missed appointments are followed up and properly documented. Schedules patient appointments, both internal and external. Maintains communication with pre-certification team for urger cases and denial/peer to peer requests. Ensures proper billing documents are faxed with diagnostic order if patient is on study. Demonstrates excellent customer service by responding promptly to patient, physician and clinical requests. Communicates to other staff members in and out of office using Instant Messaging systems. Maintain and ensure confidentiality of patient information. Partners with our Radiation Department to ensure that patients are seen on the same day if possible to reduce trips to the office.
May 2022 to March 2023
University of Tennessee College of Medicine at Chattanooga
Residency Program Coordinator, OBGYN Department
The Program Coordinator is responsible for providing direction, leadership and day to day administration and management of the OBGYN residency/fellowship program under general direction from the Program Director. Duties include but aren’t limited to; review and ensure compliance and implementation of the Accreditation Council for Graduate Medical Education (ACGME) and specialty/subspecialty board policies and requirements. Assist the Program Director and faculty in the development of program curriculum, including integration and evaluation of core competencies into all educational activities. Serve as a liaison for residents/fellows, evaluate morale and respond to concerns. Maintain files on all residents/fellows. Serve as a member of committees including developing agendas, take minutes and implement decisions and actions. Oversee the program budget. Compile data and prepare/submit reports for Program Director and GME Office. Create, distribute, track and file evaluations and duty hour reports. Manage all aspects of resident recruitment including review of all incoming applications through the internet; create and update brochures, posters and websites, schedule interviews and coordinate interview activities. Coordinate all required examinations for Residents to graduate residency program and write and process letters of recommendation and verification forms for graduates. Plan and execute awards program and graduation of residents.
August 2016 to May 2022
TN Oncology Radiation Oncology
Erlanger Cancer Center
Radiation Oncology Patient Services Representative
Welcome patients and visitors by greeting them in person or on telephone; answering or referring inquiries. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keeps patient appointments on schedule by confirming patients' appointments and notifying provider of cancellations. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information. Obtains revenue by recording and updating financial information; recording and collecting patient charges. Creates new patient charts and entering information into system. Work with doctors and
Erlanger Staff to schedule patients for scans and testing within the hospital and outside facilities. Protects patients' rights by maintaining confidentiality of personal and financial information. Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed.
June 2014 to August 2016
UT Erlanger Neurosurgery Group
Patient Services Representative, Hospital Clerk
Welcome patients and visitors by greeting them in person or on telephone; answering or referring inquiries. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keeps patient appointments on schedule by confirming patients' appointments and notifying provider of cancellations. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information. Obtains revenue by recording and updating financial information; recording and collecting patient charges. Creates new patient charts and entering information into system. Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs. Protects patients' rights by maintaining confidentiality of personal and financial information. Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed.
Erlanger Volunteer Activities: Believe Committee, Cancer Center Garden, No One Dies Alone
May 2013 to August 2015
BiLo Pharmacy Harrison, TN
Board Certified Pharmacy Technician
Supports pharmacological services by stocking, assembling, and distributing medications:
Helps patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist. Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs. Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations. Protects patients by adhering to privacy policies and protocols. Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies. Maintains records by recording and filing physicians' orders and prescriptions. Responsible for cash register duties in pharmacy.
Other Work History:
May 2002 to April 2013
Unum Chattanooga, TN
Senior Disability Benefits Specialist, Voluntary Workplace Benefits Department
December 1998 to May 2002
Stay at home mom of twins
Education:
Woodrow Wilson High School Class of 1986, Beckley, WV College Prep
West Virginia University Class of 1991, Morgantown, WV
Bachelors of Science Journalism, PI Reed School of Journalism with a concentration in Advertising, minor in Sociology.
Member of the WVU Rowing Team, 4 years
Current Member of The Chattanooga Dragon Boat Club-2014 to present and The Secret City Dragon Boat Team, Knoxville, TN-2015 to present.
Hobbies:
Canoeing, kayaking, dragon boating, photography, camping, music and gardening.
Contact this candidate