Service Representative Support

omar farouz

************@*****.*** +201*********

linkedin.com/in/omar-farouz-b87907241

Summary

Worked as sales representative in food and beverage industries for 4 months then promoted to be sales supervisor at the same industry for 8 months then worked as financial manager for one of the branches for one year to be promoted to senior financial manager for 2 brands including all the 2 brands branches then shifted the career to work in totally different field which is call center industry field to gain the experience of working in multi national corporate serving US customers as normal junior CSR then up skilled to serve B2B customers to be senior B2B CSR in the same company looking forward to the next step experience gained was MSO : Excel working sheets, handling skills, working under any condition with different Leads, how to work in groups, how to make Daily performance reports calculated KPIs, self learning for knowledge updates Seasoned Technical Advisor with over 2 years of experience overseeing IT documentation to provide pivotal technical assessment and advisory services. Go-to resource for technological standards and expectations, certifications and mandatory clearances. Expert oversight for handling critical technology education, ad-hoc security, infrastructure monitoring and project completion. Extensive background monitoring up-to-date minimum thresholds for streamlined technological quality and security.

Experience

Business Services Representative

UX Centers

Aug 2021 - Present (1 year 5 months +)

Handling businesses :

Dealing with AP departments in the billing inquiry and updating services Dealing with bulk commercial accounts

Dealing with bulk residential accounts

Dealing with multi-location accounts

Dealing with municipal accounts

Technical advisor:

Dealing with technical and IT teams in the businesses. Senior Technical Support Representative

UX Centers

Oct 2021 - Present (1 year 3 months +)

Monitored technology infrastructure against core standards to provide technical assessment and advisory services.

Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.

Designed technical diagnostic timelines to determine technical change viability without disrupting operations.

Collaborated with personnel to provide updated knowledge regarding industry application standards and specifications.

Customer Service Representative

omar farouz - page 1

UX Centers

Aug 2021 - Oct 2021 (3 months)

Handling US customers inquiries

Billing related inquiries

Technical advisor

Education

Faculty of financail and management science

Bachelor of Commerce - BCom, Accounting and Business/Management Sep 2018 - Sep 2022

Skills

Business Development • English • Customer Service • Microsoft Excel • Financial Analysis • Business Analysis • Accounting • Business-to-Business (B2B) • B2C • KPI Reporting omar farouz - page 2