Remote Customer Service Representative
Resume:
Savannah Christensen
Los Angeles, CA *****
*******@*****.***
PROFESSIONAL SUMMARY
Customer Service Professional with over 5 years of experience and a strong track record of delivering exceptional service in diverse environments. Highly motivated and adaptable, with a passion for providing top-notch support to customers. Skilled in remote communication, problem-solving, and building positive relationships. Adept at leveraging technology to ensure seamless operations and exceed customer expectations. Proven ability to work independently, collaborate effectively, and thrive in a remote work environment.
KEY SKILLS
• Remote Customer Support
• Issue Resolution
• Data Security and Privacy
• Strong Communication Skills
• Technical Troubleshooting
• Process Improvement
• Remote Communication Tools (Microsoft Windows, Google Suite, Service Now)
• Network Administration (LAN, WAN, TCP/IP, DNS, DHCP)
• Operating Systems (Windows, Mac OS, iOS)
• Customer Service Software and Systems
• Social Media Marketing
• Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• HTML5, WordPress
• Data Management and Analysis
• B2B Sales and Negotiation
CAREER HIGHLIGHTS
• Successfully managed multiple operations, including equipment installations, network administration, and software support, ensuring smooth functioning of systems and optimal customer service.
• Recruited and supervised a high-performing team, resolving customer service situations and fostering a positive work environment.
• Demonstrated expertise in customer support, IT systems maintenance, troubleshooting, and network security, providing reliable support to colleagues.
• Maintained customer satisfaction through effective communication, problem resolution, and adherence to company policies and procedures. CAREER EXPERIENCE
Information Technology Specialist and Support, United States Army 10/2017
– 3/2020
• Installed and maintained electronic systems, troubleshooted computer networks, and ensured data security and storage.
Provided training on network security and resolved IT systems and software Remote Customer Service Representative, Wells Fargo - Portland, OR 3/2016 – 10/2017
• Provided exceptional customer service by addressing client needs, resolving problems, and delivering accurate and timely responses.
• Handled a high volume of inbound and outbound calls, ensuring efficient issue resolution and customer satisfaction.
Supervisor, Staples Copy and Print Center – Portland, OR 6/2015 – 10/2017
• Oversaw print center operations, maintaining quality standards and meeting customer needs.
• Collaborated with customers to understand their requirements and provided guidance on copy products and services.
EDUCATION
Musicians Institute of Hollywood - Hollywood, CA
Graphic Design and Marketing in Music, 2022
Everett Community College - Everett, WA
Associates in Arts and Science
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