Service Representative Warehouse Associate

Jazmyn Brown

**** ***** *** ****** ****,Mo ***** 816-***-**** adxcqc@r.postjobfree.com

SKILLS

●Inbound and Outbound Calling Inbound and Outbound Calling

● I was enrolled and completed the Career Enrichment Program with USA800

●POS Systems and Ordering Platforms

● First-Tier Technical Support Multi-tasking and active listening skills

● Payment processing

●Multi-tasking and active listening skills

●Remote Office Availability

EXPERIENCE

Chewy-Belton, Mo

Warehouse Associate August 2021 to February 2022

●Labeling, replenishing, box making, loading/unloading trailers, moving stowed product to various locations utilizing a Forklift, etc.

●Fulfilling and organizing orders to ensure customer delivery process is efficient and accurate

●Creating accurate shipping documentation for domestic shipments

●Safely and efficiently operating Powered Industrial Trucks (PIT) and material handling equipment, to receive or transport product to storage and staging locations

EXL - Kansas City, MO

Customer Service Representative July 2017 to August 2018

●Answers Customer Service phone line, appropriately manages the call, document’s progress notes in the file as applicable.

●Notifies Current Auditor or Branch Manager concerning specific items.

●Escalates to themselves and completes the audit at the insured’s request.

●Completes Premium Audits for Property & Casualty commercial insurance policies-Workers’ comp and General Liability.

●Works directly with the policyholder by phone to obtain payroll and other accounting record information and details about their business to apply correct classifications and exposure amounts for these policies.

●Communicates with agents, brokers and carriers as needed.

●Manages inventory escalated to themselves to meet customer time service and quality requirements.

USA800 Raytown, Mo

Customer Care Advocate May 2016 to April 2017

●Promptly responded to customer inquiries and resolved complaints to promote loyalty.

●De-escalated customer issues with proven conflict mediation and problem-solving abilities.

●Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

●Provide outstanding care to our account holders through active listening. understanding and empathy to their needs and concerns

●Be present, as well as a team player by being an additional sense of support for my peers Process payments

●Assist with technical support

●Ability to multitask; listening, inputting data, providing solutions, navigating through various screens while applying customer satisfaction techniques

McDonalds, Ks

Crew member April 2011 to May 2012

●Ability to work under pressure. Take accurate orders, receiving and processing payments, packaging orders and presenting them to our guests.

●Time management. Mention how you'd use quieter periods productively to clean and restock areas.

●Team work. At McDonald's everyone pitches in to

●As well as multi tasking and attention to details as you clean and prepare the areas to be ready for the day shifts.

EDUCATION

Ruskin High School 2013

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