Inbound Call Activity Director
Resume:
Diana M.
Rodriguez
San Antonio, TX 78220
*****************@*****.**
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EXPERIENCE
Roi Solution, Texas — Analyst
april2021- PRESENT
Worked on case that tenant submit made sure that all document were updated and checked on landlord document as well have to submit at least 30 document a day but submit 60 a day then company moved me to Eviction Diversion cases - these were when the tenant was being taken to court would reach out to tenant and landlord and help with their past due and late fees to keep tenant at property and stop eviction,and i call landlord and tenant also was on phones receiving calls from landlord and tenants to check on their case, then company moved me to another program it was called Go-Health it was working with elderly people wanting to see if they could get more on their Medicare A&B would verify their info and then send them to a licence Insurance agent, make outbound calls and receive inbound call then they moved me to Iowa rent relief to help with their cases but only stayed two weeks when they needed me back in Texas .
CDS, San Antonio— Nurse
june 2003 - april 2021
This company would pay me to take care of 1 patient, this patient was total care she couldn't talk only sign and had to tube feed her throughout the day and bath her and help her with her clothes and dressing her and her hygiene brush her hair and brush her teeth, i would give her medication for breakfast and lunch and dinner assist her to the bathroom and wipe her if needed patient would get seizures and was legally blind, would assist her to doctors appointments and dental appointments as well and needed to speak sign to her, would also help with her clothes
,washing them and making sure her machines where up to par and order medication when needed fix her meals for the day all meal were pureed in order to feed her through her Gastral tube (G-tube) change her Trig and G-tube once a month .
SKILLS
Typing
Microsoft outlook
Microsoft Team
Inbound and outbound call
Quick learner
Hard worker.
Sed diam nonummy nibh
AWARDS
No awards none of my pass
jobs would give awards
LANGUAGES
English
Spanish
Sign
Windcrest Adult Day Care Center, San Antonio — Nursing Facility Activity Director
july 1996 - june 2003
Worked with cna and lvn on charts and scheduling patients appointments and Scheduling activities throughout the year work with patients on exercise and movement and speech therapy administer medication and help cna with changing patients, diapers, when needed and assisting them to the restroom as well did paper work and go over patients charts with the administrator and LVN and Nutritionist .
EDUCATION
St Phillips Community College, San Antonie— top of my class 4.0
jan 1994 - Dec 1994
Went to night school for a whole year for Nursing to work at the Adult Day care to my basic classes and study Nutrition and medical Luther Burbank High School, San Antonio — Graduated with honors
august 1977 - may 1981
Took all the classes needed and Cosmetology and started to work in my senior year. I already had most of my credits but one would go to school for 1 hour and then go to work to do hair .
PROJECTS
Juneteenth Celebration — Detail
When working at Windcrest i would get all the directors together to plan a big celebration for Juneteenth for all the centers and reserve roosevelt park for the event and order all the food and drinks and schedule bus rides for patients to attend the celebration did this every year when i worked at Windcrest Adult Day Center it was the biggest event of the year .
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