Customer Service Consultant

KAMOGELO BOITUMELO MAISA

Tembisa, Gauteng● 081*******/087*******

***************@*****.***●. linkedin.com/in/kamogelo-boitumelo-maisa Summary:

Highly motivated Service Consultant with 3 years of experience in the industry and a strong background in customer service and sales. Proven track record of exceeding sales targets, developing and maintaining strong customer relationships, and staying up to date with industry advancements. Holds a Bachelor of Science Degree in Life Sciences in Biomedical Science from UNISA.

Work Experience:

Service Consultant, Capitec Bank Ltd. 11/2019-present

• Provided exceptional customer service by assisting clients with their banking needs and resolving any issues in a timely manner.

• Maintained a high level of product knowledge to provide accurate and up-to-date information to clients.

• Contributed to the team's sales targets by promoting bank products and services to clients.

• Achieved and exceeded quarterly sales targets by consistently maintaining high levels of customer engagement and providing exceptional customer service.

• Assist in the training of new hires on product knowledge, sales techniques, and company policies.

Sales Consultant, CellC Ltd. 03/2019-11/2019

• Successfully sold a variety of telecom products and services to clients, achieving and exceeding sales targets.

• Provided exceptional customer service by assisting clients with their needs and resolving any issues.

• Maintained a high level of product knowledge to provide accurate and up-to-date information to clients.

Sales Assistant, Total Sports 11/2018-12/2018

• Assisted in the sales of sporting goods by providing product information and recommendations to clients.

• Maintained a clean and organized sales floor and assisted with inventory management.

• Contributed to the team's sales targets by promoting products and providing exceptional customer service.

Education:

• Bachelor of Science in Life Sciences in Biomedical Science, UNISA (2022)

• Matric (Grade 12 NSC) with a distinction in Setswana, Thuto-Ke-Maatla Comprehensive School (2015)

Skills:

• Strong product knowledge

• Excellent communication, negotiation, and interpersonal skills

• Proven track record of exceeding sales targets

• Ability to build and maintain strong customer relationships

• Proficient in Microsoft Office

• Strong background in customer service

References:

Available upon request.

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