William Gray

**** ******* ***** **********, ** **075 317-***-**** (H) 765-***-**** (C) adxcpe@r.postjobfree.com Education

Indiana University

Master of Science Degree in Media Arts and Science Indiana University

Bachelor of Arts Degree Liberal Arts

Skills

• Microsoft Office

• Data Entry

• Document Distribution/Filing

• Editing/Proofreading

• Quality Control/Assurance

• Technical Writing

• Smart i Scanning Software

• WalkMe

• Adobe Acrobat

• Adobe PhotoShop

• Adobe InDesign

Professional Experience

Kelly Services: Corteva Agriscience Regulatory Clerk 2019-2022

• Actively involved with Corteva’s Legal Entity Rationalization (LER) project.

• Updated RAMS (Requlatory Activity Management System) to facilitate and track US Crop Protection Requlatory submissions, actions, and activity at the Federal and State levels.

• Prepared heritage DuPont Crop Protection (hDCP) product labels (herbicides, insecticides, fungicides, ext.…) by converting main master labels and package labels from pdf format to MS Word format for on time delivery to Regulatory Specialist.

• Organized file shares, while maintaining folder and file naming nomenclature/parameters. Also, pulled various files utilized by both the Regulatory Dept and cross-functional teams in a timely manner.

• Defined correct formatting, headings, paragraphs, text, boxes, tables, images found within product labels.

• Provided quality control to assure proper formatting, spelling, and grammar was successfully implemented per Regulatory Specialist’s predefined style parameters.

• Tracked, based upon correspondence, the following activities for the Corteva rebranding project: o Submission dates to all state agencies.

o Approval dates from all state agencies.

Elwood Staffing: Hachette Book Group Data Entry Specialist 2018-2019

• Completed data entry, with 100% accuracy, for the book returns department.

• Monitored and scanned book returns documentation, complying to standard operating procedures.

• Facilitated preventative maintenance and coordinated repairs of main scanner, maintaining optimal performance of scanning equipment.

• Executed the filing of book returns documentation, in a timely manner, for accurate organization per company standards.

Data Recognition Corporation Test Evaluator/Scorer 2017-2018

• Scored and evaluated over 500 tests from students in grades K through 12 on writing/comprehension, science, and social studies.

• Generated scores with over 90% accuracy, for timely delivery of test results. Kelly Services: McGraw Hill Test Evaluator/Scorer 2015-2016

• Scored and evaluated over 500 tests from students in grades K through 12 on writing/comprehension, science, and social studies.

• Generated scores with over 90% accuracy, for timely delivery of test results. Tangoe (formerly MOBI) Wireless Management Technical Communications Intern 2015

• Effectively produced guided help modules for client’s mobile dashboard activities using WalkMe.

• Collaborated with Technical Communicator to produce help documents.

• Produced guided interactions to effectively communicate technical topics into easy-to-understand communications.

• Refined and edited production processes.

Randstad Technologies: Charles Schwab ELearning Developer 2011-2012

• Accomplished maintenance on 100+Web Based Training modules distributed by the Training Design and eLearning team.

• Conducted Functional QAs and testing of 200+WBT modules before final release to be utilized by stakeholders, including Schwab employees, Independent Branch Service employees, and their supervisors.

• Completed Dev Coding on 90 eLearning modules by editing or updating the HTML, CSS, Flash, ActionScript components and ensuring the integrity of the file structure found within the department’s WBT modules.

• Utilized PhotoShop and PowerPoint presentation skills for internal webcasts; effectively communicating company’s message to their target audience.

Kelly Services: Dow AgroSciences Web Developer 2003-2010

• Produced 20 or more web sites, including interfaces/menus, creating image assets, and maintaining identity standards/styles (CSS), for the Tech Transfer Department’s intranet to educate, distribute clear and concise information to Field Reps and Sales Personnel.

• Edited and updated over 70 intranet web sites for the Tech Transfer Department.

• Reduced company expense by $10000 by creating Technical Bulletins in-house, eliminating the need to outsource the documents for print layout/graphic design vendors.

• Designed other documents such as Technical Sheets for stakeholders before product launch.

• Developed Wed Based Training modules providing clear instruction for Field Technicians/Staff.

• Researched e-Learning programs; including Articulate, Camtasia, and Lectora, for both the Global Learning Alignment team and the Tech Transfer Department, to be utilized in the production of WBT modules.

• Assigned as a key resource in guiding, troubleshooting, and providing clear information to assist staff members complete their projects within set timelines.

In-Motion Technical Support Representative 2002-2003

• Coordinated field technicians on customer support/service related issues, in an articulated manner. and consistently followed up with customers to verify issues were resolved in a timely manner.

• Monitored wireless internet service for residential and commercial customers located in Boone County. Xerox Indianapolis Area Coordinator 2000-2002

• Exceeded customer satisfaction by taking ownership in the management and coordination related to the operations of the client’s onsite copy center.

• Increased and improved revenue from 2000 to 2001 by 15%; exceeding the company target of 12%.

• Accurately and consistently processed billing package and handled supply/inventory control, in a timely manner

• Operated and maintained Docutech 6135, Docucolor 30 and copy center equipment.

• Scheduled, oversaw, and communicated in a precise manner to company technicians of maintenance and troubleshooting issues.

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