Service Representative Data Entry
Resume:
Eugenia Arkward
**** ***** **** ******, **** Hill, PA
Camp Hill, PA 17011
*******.********@*****.***
Highly dedicated and reliable Residential Care Worker with an excellent healthcare customer service record and superior work ethic. Adept at handling unpleasant and tense interpersonal situations with the highest degree of professional courtesy and charm exceptional body of experience in caring for the mentally ill.
Work Experience
Nursing Assistant
Select Specialty Hospital - Camp Hill, PA
January 2020 to Present
• Performing services for the patient involving bathing using basin-less bath products, oral hygiene, oral feeding and care of hair.
• Answering patient lights and performing services in a timely manner that adds to the physical well- being of the patient.
• Participating in hourly rounds.
• Transporting patients to and from various treatment centers when necessary; assisting transporters in moving patients in and out of stretchers and wheelchairs.
• Maintaining the cleanliness of various instruments and equipment such as bedpans, urinals and wheelchairs.
• Keeping the patient’s rooms in clean and orderly condition, including making beds.
• Maintaining unit stock levels of supplies and equipment as directed
• Work jointly with an interdisciplinary team, consisting of registered nurses, respiratory therapists, physical and occupational therapists, speech language pathologists and physicians to assist patients in regaining their independence.
Med Tech/PCA
Brookdale Senior Living - Harrisburg, PA
September 2019 to Present
Administer medication
check vitals
Blood sugar checks
assist with daily living
Direct Support Professional
Merakey - Harrisburg, PA
July 2016 to January 2020
Direct Support Professional (DSP)
• Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
• Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
• Assists patients by providing personal services, such as, bathing, dressing, and grooming.
• Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
• Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions.
• Maintains a safe, secure, and healthy patient environment by following sepses standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards;
Personal Care Assistant (PCA)
MedStaffers - Carlisle, PA
March 2015 to July 2016
* Maintain a safe, secure, and healthy environment.
* Assist with activities of daily living; personal hygiene, mobility and feeding.
* Complete daily logs documenting patient condition and activities. Cashier / Customer Service Representative
Karns Quality Foods - Harrisburg, PA
August 2012 to October 2015
* Created a positive atmosphere by greeting and providing a pleasant, friendly experience.
* Resolved customer issues and demonstrated understanding for situations.
* Processed transactions quickly and without errors while utilizing point of sale computer system. Education
Diploma in Medical Office and Billing Specialist
Ultimate Medical Academy
2016
Harrisburg High School - Harrisburg, PA
2010
Skills
• Home Health
• CNA
• Direct Support
• Disability
• Direct Care
• Microsoft Word
• CPR
• Receptionist
• Medical Terminology
• Medical Records
• Vital Signs
• Data Entry
• Filing
• Customer Service Skills
• Billing
• Caregiving
• Patient Care
• Medication Administration
• Laundry
• Medical Office Experience
• Hospital Experience
• Home Care
• EMR Systems
• Meal Preparation
• Food Preparation
Certifications and Licenses
Adult and Pediatric First Aid/CPR/AED with Anaphylaxis/Epi July 2020 to July 2022
Med Tech
October 2019 to Present
Medication administration
diabetic training
driver's license
Additional Information
Creating a Safe, Effective Environment, Health Promotion and Maintenance, Nursing Skills, Health Care Administration, Patient Services, Verbal Communication, Listening, Training, Dependability, Emotional Control, Medical Teamwork, medication administration, medication ordering, charting, documentation med books, Tracheotomy care, oxygen care, peg tube care, medication counting High group home and mental health care experience, Excellent data entry and interpretation skills, Superior organization and prioritization skills, Outstanding physical stamina to lift up to 60 pounds and handle difficult patients, Exceptional training and mentoring abilities, Strong oral and written communication skills
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