Customer Service Campaign Coordinator

Sensitivity: General/Internal

DERRICK MILLARD

**** ***** *****, *******, ** 20735 · 240-***-****

*******.*******.**@*****.***

Strong technical knowledge and mission-critical acumen for all matters pertaining to facilities management ● Develops excellent relations with customers and possess a consistent proven ability to manage, mentor and coach people, and develop teams ● A change-agent to improve processes, to develop and implement solution-driven methods and heavily involved in strategic planning ● Strong fiscal skills with a proven ability to reduce expenditures and increase efficiency ● Proficient at preparing proposals, negotiating contracts, leases, and managing all aspects of service contracts ● In depth knowledge of overseeing organizational resources including asset management, technical inspections, construction management, quality assurance, and enforcing adherence to policies, procedures, controls, standards, and safety regulations.

EXPERIENCE

18 YEARS - PRESENT

DIRECTOR OF REAL ESTATE & FACILITIES MANAGEMENT, GEICO In the nation's 2nd largest auto insurance corporation and a Berkshire-Hathaway company my responsibilities are to provide direction of all mechanical, electrical, plumbing, engineering, carpentry, fleet, security, cafeteria, grounds and construction activities including managing capital projects involving the complete build out of an entire building, and the data center in 18 major regional locations and countless other smaller satellite office locations throughout the USA, in 4 million+ square feet of space. 7 YEARS

MANAGER OF CRITICAL SYSTEMS & INFRASTRUCTURE SUPPORT, FANNIE MAE Duties included developing RFP scope, bidding services, selecting general contractors, overseeing construction, and subsequent commissioning activities. These duties required the ability to interpret blueprints, use project management tools such as Microsoft Project, solicit geotechnical studies, interact with various design professionals and permitting officials, track budgets, and present to the CEO and other executive staff pertaining to budget and multi-million dollar capital improvement planning in full compliance with national codes and safety regulations. Search, assess and negotiate lease terms for real estate property to accommodate various types of GEICO business such as remote claims offices and staff counsel offices. Also, responsible for the development of policies and procedures regarding the operation of all facilities nation-wide pertaining to critical equipment switching, load forecasting, routine preventative and corrective maintenance based upon NETA, OSHA, NEC, and hazmat rules and regulations.

2

Sensitivity: General/Internal

5 YEARS

ELECTRICAL STATION TEST & POWER DISTRBUTION DESGIN ENGINEER, LOS ANGELES DEPARTMENT OF WATER & POWER

In the nation's largest municipal utility company my responsibilities included new installation, design, construction and testing of utility power distribution, control, metering, and protection equipment in utility generating, receiving and distributing stations including design of underground and overhead power distribution systems to service a variety of structures from single-family residents to large commercial and industrial projects utilizing computer- drafting skills to produce the design drawings while supervising electricians and wire mechanics performing the installations. EDUCATION

MASTER OF SCIENCE IN ELECTRICAL ENGINEERING, UNIVERSITY OF SOUTHERN CALIFORNIA

BACHELOR OF SCIENCE IN ELECTRICAL ENGINEERING, SOUTHERN UNIVERSITY CORE COMPETENCIES

• Operations & Maintenance

• Real Estate

• Leadership & Management

• Team Development

• Planning & Project Management

• Operational/Capital Budgeting

• Cost Control & Value Engineering

• Risk Management & Business Continuity

• Negotiating contracts & Developing RFPs

• Delivering Results

• Procurement

• Quality Assessment & Innovation

• Technology

• Safety

• Communications

• Interpersonal Skills

• Change Agent

• Customer Service

ACTIVITIES

Served as Campaign Coordinator for multiple annual Children’s Hospital fundraisers Served as President of Washington, DC Chapter of 7x24 Exchange (3 years)

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