Customer Service Unit Secretary

Mary Jones

850-***-**** adxcoq@r.postjobfree.com

Professional summary Fifteen years successful experience as Unit Secretary for medical hospital. Extensive customer service experience with proficiency and knowledge of obtaining, organizing, and filing accurately medical charts, insurance information, and legal medical documents.

Skills

Microsoft Office Suites Multi-line phone system Operating office equipment

Customer service Compassionate Trustworthy

Active Listener Communication Flexible team player

Problem solver Multi-task Procedural

Cashiering Medical Reception Best Practices

Education & Certifications

CRP First Aid State of Florida Valid

High School Diploma Pensacola State College Pensacola, FL

Experience

Unit Secretary Baptist Hospital, Pensacola, FL 12/2005-10/2021

•Proficient will all clerical duties in the context of a medical facility, HIPPA laws, and patient intake

•Operated multi-line phone system, demonstrated efficient customer service when scheduling and assessing patients either in person or over the telephone

•Knowledgeable of medical terminology and coding

•Arranged hospital admissions for patients, completed insurance or other claim forms

•Compiled and recorded medical charts, reports, or correspondence, using a personal computer and hospital data base

•Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff

•Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms

•Maintained medical records, technical library, or correspondence files

•Operated office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records

•Performed various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

•Received and routed messages or documents, such as laboratory results, to appropriate staff

•Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations

•Scheduled tests or procedures for patients, such as lab work or x-rays, based on physician orders

•Transcribed recorded messages or practitioners' diagnoses or recommendations into patients' medical records

•Transmit correspondence or medical records by mail, e-mail, or fax

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