Administrative Assistance/ Receptionist

PROFESSIONAL STATEMENT

Dynamic administrative professional recognized for taking a leadership role in support of top management. Use technical, interpersonal skills and experience to enhance a company’s efficiency.

PROFESSIONAL SUMMARY

Extensive experience in all aspects of administrative services.

Passionate commitment to assessing internal and external customers’ needs for the utmost desired outcome.

Skilled in managing schedules, appointments, drafting meeting preparations, developing travel itineraries and planning events.

High Inbound/Outbound Calls

Vendor Management

Data Entry Specialist – Processing Work Orders

Detail oriented.

Exceptional Customer Service

Excellent communication/interpersonal skills.

Proven ability to adapt and thrive in a highly demanding setting

TECHNICAL SKILLS

Proficient experience working with MAC and PC, MS Word, MS Excel, MS Outlook and MS PowerPoint. Experience answering multi-line switchboards, type 45 wpm and 10 key data entry. Worked in the following databases: JDE, CUBS, Integra, Macola, SharePoint.

PROFESSIONAL HISTORY

12/2022 – 2/2023 SINCERUS SOLITIONS – Burbank, CA

Senior Clerk (Temporary Assignment) at Burbank Water & Power

Responsible for clerical functions requiring discretion and specialized knowledge.

Prepared material for typing, using independent judgment and initiative. Typed a variety of materials of considerable complexity, including technical correspondence, forms, reports, numerical and statistical reports from oral direction, rough draft, copy, notes, dictating equipment or other source.

Reviewed and edited outgoing materials for clarity, correct spelling, punctuation and grammar.

Composed routine correspondence and reports, set up and maintained complex filing systems.

Performed heavy data entry for payroll, purchase orders and invoices in SharePoint.

3/2021 – 1/2022 AMWARE LOGISTICS

Customer Service Representative

Received 40 incoming calls a day assisting customers by answering questions about products and services, creating sales opportunities, taking orders and processing returns.

Acknowledged and resolved customer complaints.

Kept records of customer interactions, transactions comments and complaints.

Communicated and coordinated with colleagues as necessary.

Ensured customer satisfaction and provided professional customer support.

Proven ability to remain calm under pressure when customers are stressed or upset.

12/2019 – 5/2020 PREMIER WORKSPACES, LLC – Downtown LA, CA

Administrative Assistant/ Receptionist

Operated as the face of the company, managing all aspects of a fast paced front desk.

Answered and screened 40 incoming phone calls daily for several different companies, virtual and in house clients, using a multiline phone system.

Maintained heavy conference room scheduling for virtual and in house clients in the California Region.

Incoming and outgoing mail distribution for 40 clients, processing postage and deliveries, photocopying, filing and scanning upon client’s request. Delivered the outgoing mail to the local USPS Office daily.

Responsible for making rent deposits into the company’s account, with distribution to the accounting department.

7/2019 – 10/2019 APPLEONE STAFFING AGENCY – Cerritos, CA

Administrative Assistant (Temporary Assignment)

Worked in various short term temporary assignments in Corporate settings.

Assisted in the overall work flow, ensuring that daily office operations are running smoothly.

Answered 30 -40 incoming phone calls, with a multi-line switchboard, troubleshooting issues with customers.

Performed heavy data entry processing 20 work orders daily.

Worked in MS Excel and various databases to perform numerical and alphabetical data entry.

Provided excellent service in all aspects of customer relations, keeping customers returning and building rapport.

7/2018 – 1/2019 AMTEC STAFFING AGENCY – Montebello, CA

Client Services Associate (Temp Assignment) at Wilbur Curtis Co.

Responsible for managing all aspects of the Lipton Tea Contract.

Multitasked with regular workload and answered and made 30 phone calls daily on B2B Curtis Care back up queue, troubleshooting issues with customers.

Dispatched service technicians via routine maintenance of tea brewers to Service Centers (Restaurants, Hospitals and Universities).

Managed the process of 45 tea brewer installations per week from beginning to completion, acting as a liaison to customers and service technicians with a high follow through rate.

Processed 15 work orders daily for service dispatches and equipment installs.

High volume of customer correspondence via telephone and email to monitor installation process.

Maintained accurate electronic and paper filing system to move installation process along smoothly.

3/2018 – 6/2018 AMTEC STAFFING AGENCY – South El Monte, CA

Customer Service Representative (Temp Assignment) at Plastic Dress Up

Processed a 350 customers’ orders monthly in the Integra database, as we received orders via telephone, fax and email.

Used problem solving ability to resolve issues on orders, corresponding to miscellaneous questions from customers and the companies internal warehouses.

Performed sales function, to include introducing new products, monthly specials and pricing.

1/2017 – 6/2017 SELECT STAFFING AGENCY– Monrovia, CA

Sales Assistant (Temp Assignment) at Clary Corporation

Answered 50 incoming phone calls per week on the company’s multi-line switchboard, transferring and connecting our customers to the requested associate.

Maintained the company’s shipping report, to include heavy data entry in the report and emailing the report to our customers and distributors.

Processed 30 work orders per week in the Macola database.

Dispersed all sales orders to internal departments of the company, which included photo copying, collating and distribution of the sales order.

Maintained accurate filing system in the Sales Department, creating new files as needed.

Worked as a team player assisting other departments with creating filing systems, data entry and preparation for their annual audit.

9/2013 – 6/2015 HEALTH ADVOCATES, LLC – Sherman Oaks, CA

Case Manager

Screened 8 candidates daily, as it took 45 minutes to process each candidate. Reviewed, analyzed, researched and communicated through phone and in person to determine patient eligibility in order to qualify patients for Social Security Disability (SSD) and Supplemental Security Income (SSI) benefits within established Federal and Health Advocates regulations.

Followed up with patients, various agencies, and internal departments concerning additional questions or issues necessary to complete and develop the claim process.

Worked all assigned accounts according to established Works in Progress, deadline reports, supervisor requests and by determining priority for urgent matters.

Updated all necessary field and data in HA’s electronic data entry system CUBS to reflect accurate information pertaining to relevant claim dates, status and conversations to allow for effective evaluation of the claim by supervisors and attorneys.

4/2010 – 5/2013 CAREER GROUP INC. – Los Angeles, CA

Executive/Administrative Assistant

Provided optimum administrative assistance in various short term temp assignments for mid to top level management in corporate setting.

Answered 30-40- incoming phone calls daily.

Handled heavy calendar maintenance by creating flight itineraries, hotel reservations, dinner reservations and scheduling meetings.

Maintained accurate electronic and paper filing systems and drafting correspondence with a client centered focus.

3/2003 – 7/2009 PAE, A LOCKHEED MARTIN COMPANY – Downtown Los Angeles, CA

Executive Assistant

Direct Assistant to the Executive Vice President in support of international government contracts, operating as a liaison between 10 project managers and top-level management.

Worked independently, when supervisor was visiting international project sites and also as a team player, providing correspondence: drafting business letters and memos, invoicing government for transactions and answering heavy phone lines, while troubleshooting issues, as needed.

Maintained complex filing system of project proposals, contract agreements, modifications and amendments, contract agreements for new employees, project managers and subject matter experts that cultivated the company’s brand.

Updated the company’s intranet database for Pacific Region accounts, which included proofreading, editing, consolidating weekly/monthly contract operation reports and distribution to CEO, CFO and Vice President.

Updated annual/monthly calendars and scheduled interviews and appointments.

Created travel itineraries, including lodging, air and ground transportation for the Executive Vice President, internal/external customers and new employees.

Assisted with expediting the passport process for new employees.

Provided signature of approval for expense reports, invoices and timesheets for the EVP Department and Pacific Region contracts.

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EDUCATION

9/2022 – Present Faithful Central Bible Church – Inglewood, CA

Organizational Leadership Program

Fall 2009 – 2010 The Art Institute of California, Hollywood – North Hollywood, CA

Digital Filmmaking & Video Production

1996 – 1997 Santa Monica College – Santa Monica, CA

General Education

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