Shewanda R. Harris

Phone Number: 817-***-**** Email: adxcoi@r.postjobfree.com

Objective: Self-driven customer service professional with over 10 years of experience working in customer service and other related fields. Strong communication skills, fast learner, good interpersonal skills, Passionate about building lasting relationships with customers, and proficient in resolving customer complaints with excellent problem-solving skills.

Key Com

Adaptability

Interpersonal Skills

Communication Skills

mpetencies

Computer Skills

Problem Solving

Customer Service Skills

Professional Experience

Substitute Teacher Crowley School District Fort Worth, TX 2009-2010

oImplement and teacher provided lesson plans and instructions as directed by the absent teacher, or consult with principal or other responsible staff if lesson plan is not provided

oMaintain a clean, respectful, and orderly classroom, and follow classroom and school procedures as directed by the school

oComplete Substitute Teacher Report Form for the regular teacher at the end of the teaching day

oCommunicate in a friendly and positive manner towards parents, students, and administrators

oKeep records on attendance, accidents and incidents

oProtect students, equipment, materials, and facilities

oEnsure the safety of students at all times

Store Manager California Fashions Clothing Store Vicksburg, MS 2002-2009

oSupervise, train and assist employees in day-to-day store operations such as customer service, store maintenance and product promotions.

oDevelop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.

oSeek ways to better promote the store, the product line and service within the store.

oMaintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.

oImplement cross training of employees and Assistant Managers to maintain productivity at all times.

oEnsure the store remains clean and presentable at all times.

oHire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.

Slot Attendant Rainbow Hotel and Casino Vicksburg, MS 1998-2002

oProcessed slot transactions, making change, paying jackpots, and providing information regarding special events, promotions, and casino services

oMonitored assigned area of the casino floor along with other team members to assist with guest services

oMaintained working knowledge of local and state jurisdiction gaming laws

oHandled routine customer complaints and incidents, and exhibited the appropriate discretion to identify situations requiring the attention of supervisory personnel

oObtained and maintained Mississippi Gaming License

oProvided cash services including assistance with the retrieval of tickets, and verifying and assisting with jackpot payouts

Educational Experience

Hinds Community College Vicksburg, MS 2004-2007

o Completed 96 credits towards Associates Degree in Psychology and Nursing

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