Administrative Assistant Services Representative

Cynthia D. Jordan

**** **** **** ******* ****, Oklahoma 73110 405-***-**** ***********@*****.***

Work Experience

Patient Services Representative, Women’s & Newborn Center, Women’s Clinic 05/15-Present

The Children’s Hospital at OU Medical Center Oklahoma City, Oklahoma

Interviews patients and responsible parties to obtain personal, demographic and financial information required for the registration of patients

Process and monitor patient referrals in timely manner

Serves as hospital systems intake

Schedules appointments following appropriate procedures and guidelines

Directs the flow of patients and visitors through the use of the hospital information system

Gives information of a general nature regarding access to the hospital, general operating procedures, etc., to patients and visitors

Directs patients and visitors to appropriate sources for other inquiries

Reviews registrations, admissions and appointments for accuracy

Receives physician’s orders to admit, register or schedule a patient

Collects money and issue receipts for hospital services rendered

Maintains various reports and logs as appropriate

Performs other duties as assigned

Administrative Assistant, Volunteer Services and Child Life 10/99 – 05/15

The Children’s Hospital at OU Medical Center Oklahoma City, Oklahoma

Support the Director and Managers of Volunteer Services and Child Life; including completion of special projects and daily operations of department that includes 200+ volunteers

Maintain volunteer files according to JCAHO requirements and regulations

Organize all Volunteer Services by-laws as well as create annual reports

Department Employee Safety Officer

Track volunteer hours and report program statistics on a weekly basis

Provide orientation and coordination to volunteers working at the Information Desk, Surgery Waiting, Ronald McDonald Family Room and NICU Cuddler program

Assist with coordination of summer teen volunteer program and annual volunteer recognition dinner

Education

Loyola University-Chicago

Human Services

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