Relations Associate Time Temporary

SHANU LYDIA OPEYEMI

*******************@*****.***, 226-***-****

#* *** ****** ****** *****, Cambridge, ON N3H 1R4. Canada

PERSONAL STATEMENT;

Competent professional with a keen eye for numerical tasks with over 6 years of experience. Equipped with a thorough understanding of the breadth of accounts, business development plus a strong desire to identify cost-effective opportunities for business.

AREAS OF EXPERTISE

Account Reconciliations

Balancing Accounts

Budgeting Processes

Credit Control Procedures

ERP Accounting System

Payroll Accounting

SKILLS

Microsoft Office (Word, PowerPoint, Excel & Access)

Sound knowledge of accounting packages, (QuickBooks)

Good IT systems knowledge and be able to adapt to new procedures quickly.

Reliable, punctual, professional and competent.

Superior listening skills

Professional phone etiquette

Ability to speak and write clearly and accurately

Good numerical & literacy skills & can work accurately within deadlines.

Excellent communications skills and able to liaise with customers & suppliers.

Updating job knowledge by participating in continued educational.

WORK EXPERIENCE

Path Global Networks, Ontario, Canada

Customer Relations Associate; - Part-Time Temporary. May 2023 till Date

Helping to meet internal and external customer expectations reviewing the principal projects that are sized by Professional Services

Providing an architectural perspective across the Path Global Network Service portfolio and using my technical knowledge to accelerate customer opportunities

Keeping up-to-date on relevant competitors' services solutions

Evangelizing services product to internal stakeholders, field teams and external partners and customers

Answering all customer inquiries regarding pricing, their statements, pending orders or any general inquiries and taking the opportunity to upsell our services to existing customers.

Assessing and identifying new opportunities for growth in current and prospective markets.

Establishing the company’s goals and objectives.

Recruiting and training new employees.

Updating the records of customer interactions, processing customer accounts, and filing documents.

Performing regular employee evaluations to determine areas of improvement.

Designing business strategies and plans to meet the company goals.

ARM Pension Manager, Kano State- Nigeria

Sales Executive; Full-time Permanent May 2014 till April 2023

Revenue, Profit, Market Share Growth

Budgeting, Planning, Forecasting

Staff Leadership & Performance Enhancement

Team Building, Coaching, Mentoring

Strategic Account Acquisition & Management

Executive Negotiations & Presentations

Contacting customers to schedule appointments as needed

Performing audits on any of our services as needed.

Innovative Sales & Marketing Initiatives

New Business Development and Analytical & Conceptual Problem Solving

Competitive Analysis & Product Positioning

EDUCATIONAL INSTITUTION AND CERTIFICATES OBTAINED WITH DATE;

2021 Ahmadu Bello University (B.sc Business Administration)

2012 Lagos state Polytechnic Ikorodu Campus Lagos (National Diploma in Accounting)

2007 El-Rehoboth Computer College, Lagos State (Certificate in Desktop Publishing, Microsoft Word)

2007 God’s Own Private College, Lagos State (Senior School Certificate)

2001 Divine Help International School, Lagos State (Primary School Leaving Certificate)

REFEREES;

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