Support Specialist
Resume:
Kattina Byse
***** *. ********* **. ********** Park, AZ 85340
*******.****@*****.***
WORK SUMMARY:
** ***** ** ********** ** Education and an EduTech consultant since 2016. Roles included duties as a facilitator, logistics specialist, tech support advisor, project manager, and recruitment and retention specialist.
PROFESSIONAL ATTRIBUTES:
Spanish/English bilingual; Keen customer service response and de-escalation skills; Natural leadership; Resourceful and takes initiative; Mature, professional, and pragmatic communicator; Pleasant, courteous, and positive; Time management, work prioritization, and organized; Problem-solving skills; Experienced with Edtech companies and using a variety of computer software and hardware for data management, leading trainings, or to enhance student learning. PROFESSIONAL EXPERIENCE:
August 2022-Present: Student Technology Support Specialist Investigated and resolved user issues utilizing computer software including conducting support calls, chat, email, and/or other communication from users inquiring about software programming, connectivity, and similar concerns; Applied knowledge of computer software, hardware, and procedures to solve problems and guide users through diagnostic and troubleshooting processes, which included use of diagnostic tools and software and following verbal instructions; Maintained knowledge of technology innovations and trends; Responded to helpdesk tickets for general support and connect with users to determine steps and procedures taken to identify and resolved tech-related issues
September 2021-August 2022: Language Acquisition Consultant, Remote position for Cambly, inc. Developed and implemented strategies to increase and retain clientele from diverse cultural backgrounds including international students from Latin America, Asia, the Caribbean Islands, and Europe; Designed and led virtual presentations; Virtually facilitated lessons created to help clients meet learning goals; Oversaw the distribution of materials beneficial for clients meeting their individual goals; Identified issues and problems and resolved challenges. August 2021-Present: Kind Academy Instructional Guide, Remote position for a Florida based virtual school. Virtually facilitated lessons for general education subjects to help clients meet academic objectives; Oversaw the distribution of materials beneficial for clients meeting their individual goals; Identified issues and problems and resolved challenges; Maintained professional, clear, and constant communication with all organizational stakeholders. January 2016 to Present: Language Acquisition Consultant, Remote position for Beijing Dami Technology Co., Ltd. (VIPKID). Designed and led virtual presentations; Virtually facilitated lessons created to help clients meet learning goals; Oversaw the distribution of materials beneficial for clients meeting their individual goals; Identified issues and problems and resolved challenges; Maintained data using database management systems; Organized data for hundreds of clients, including trends on their progress, administering materials, and tracking measurable patterns to assure that clients receive resources; Developed and implemented strategies to increase and retain clientele; Conducted professional development training for staff through Zoom.
August 2014-September 2018: Middle Grades Science Teacher for Punta Cana International School, Dominican Republic. Designed and presented curriculum; Managed several groups of classes at a time; Delivered instruction to students based on data collected to determine what was needed for student and school growth; Differentiated instruction for students grouped together in one classroom; Utilized effective student and classroom management skills; Maintained professional and clear communication with all stakeholders.
August 2013-June 2014: Third Grade Elementary Teacher for the Atlanta Public School system at Fain Elementary. Designed and presented curriculum; Delivered instruction to students based on data collected to determine what was needed for student and school growth; Differentiated instruction for students grouped together in one classroom; Utilized effective student and classroom management skills; Maintained professional and clear communication with all stakeholders. August 2008-June 2013: Seventh Grade English/Language Arts Teacher for Clayton County Public School Rex Mill Middle. Designed and presented curriculum; Managed several groups of classes at a time; Delivered instruction to students based on data collected to determine what was needed for student and school growth; Differentiated instruction for students grouped together in one classroom; Utilized effective student and classroom management skills; Maintained professional and clear communication with all stakeholders.
August 2005-August 2008: Second Grade Elementary Teacher for Clayton County Public School Haynie Elementary. Designed and presented curriculum; Delivered instruction to students based on data collected to determine what was needed for student and school growth; Differentiated instruction for students grouped together in one classroom; Utilized effective student and classroom management skills; Maintained professional and clear communication with all stakeholders. EDUCATION/TRAINING
Specialist’s Certification in Education from Capella University Online based in Minneapolis, Minnesota, USA. Awarded in 2011.
Master’s Degree in Elementary Education from Grand Canyon University Online based in Phoenix, Arizona, USA. Conferred in 2008.
Bachelor’s Degree in Journalism from Georgia State University in Atlanta, Georgia, USA. Conferred in 2005.
References Available upon Request
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