Customer Service Representative

Mary Flowers

*** ****** **** *****, *******, Ga. 30223 (C) 917-***-****

OBJECTIVE: To obtain a challenging position which will fully utilize my business experience PROFILE:

Customer Service field Work at Home from February 2013 to present

Twenty-Five plus years experience in financial management

Background includes 12 years in diversified fields of entertainment

Strong analytical, communication and organizational skills

Proven record of achievement

EXPERIENCE:

1/2013 to 4/30/2022 Alorica At Home -(West At Home) 10/11 to 11/14/2022 INTUIT QUICKBOOKS ONLINE – Helping customers with financial products, reconciliations Work At Home accounts, troubleshooting bank feed to Quickbooks Online, Password resets, setting up accounts and reports, de-escalation when needed, good communication skills MAJOR LEAGUE BASEBALL - setting up yearly and monthly subscriptions with fans, inform fans how to view baseball games on multiple devices they might be using to see or hear the games, tracking fan's ticket purchases from the MLB website for games or lives concerts, document and solve all fan concerns via phone or email CVS-OTC/TRICARE - Providing support to customers purchasing eligible over-the-counter products covered by medical insurance plans (FSA/HSA plans) at CVS DOMINION GAS - Assist customers with payment plans, service reconnects, and general questions about their Dominion Gas bill, demonstrate exceptional customer service skills along with patience and empathy, also possess strong computer skills HSN - Taking customer calls who are ordering items from the Home Shopping Network opening new accounts, checking current and previous orders, confirming the date items shipped, canceling orders, and taking payment for customer accounts DIRECT RESPONSE - Take calls in a scripted environment for a wide variety of businesses you see on the internet, TV, or radio. Products and Services ranging from exercise equipment, kitchen appliances, cosmetics, entertainment products (CD & DVD collections), vacuums, accessible information regarding insurance and legal representation, and Medical Supply Companies

GE APPLIANCES - Took inbound calls, scheduled Out-of-warranty service calls with customers, and set up accounts noting their appliances. Troubleshoot In Warranty appliances to see if any issues could be resolved by phone for the customer during their manufacturer warranty. Checked status of existing appointments including touching base with dispatchers canceling and rescheduling technicians and escalating when necessary PROFLOWERS - Took inbound calls from customers ordering flower arrangements, candy, and other gifts offered by ProFlowers. Entered all information accurately and in a timely manner. Offer up sells of products that match or complement their chosen arrangement or occasion. Assist with replacing and/or refunding damaged or late orders and escalate when necessary 2008-2012 Mary Flowers Entertainment ATL, Inc.

PRESIDENT/CEO – Coordinated and promoted all aspects of musical concerts at the Apollo Theater in New York City. Maintained all financial records, forecasting budget for upcoming concerts analyzed after-concert income against expenses. Research the current music market for the next best concert to promote, and handle all banking needs 2006-2008 Moved to Atlanta, Georgia in December, 2007 Mary Flowers

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2001-2006 Arts Horizons, Inc. Englewood, New Jersey Business Manager

Responsible for all aspects of financial management including monthly general ledger Financial statement and balance sheet

Supervision of support staff

Forecast yearly budget and quarterly tracking it, monthly cash flow management Supervised payroll and human resources department

ACCOMPLISHMENT

Instituted cash flow and yearly budget

Reduced account receivable from $654,000 to up to date amount due Restored a computerized accounting system

Reduced credit borrow from $400,000 to zero

1995-2001 Mary Flowers Entertainment, New York

PRESIDENT/CEO – Coordinated and promoted all aspects of a minimum of twenty musical concerts per year at various venues in and around New York Tri-State area, maintained all financial records, forecasting budget, analyzed financial statements, general ledger, accounts payable and receivable and bank reconciliation EDUCATION: Bernard M. Baruch College/CUNY

BBA Accounting, 1979

SKILLS: Excellent interpersonal and organizational skills, P.C Proficiency, Excel, MS Word, Peachtree, QuickbooksPro

REFERENCES: Available upon request