Customer Service Web Developer

PERSONAL INFORMATION

CURRICULUM VITAE

NAME: SSONKO DEREK SAMUEL

GENDER: MALE

RD

DATE OF BIRTH: 03, MARCH, 1996

NATIONALITY: UGANDAN

M ARITAL STATUS: MARRIED

HOME ADDRESS: MUSHERIB 110, DOHA

MOBILE NUMBER: 55824065

EMAIL: **************@*****.***

PASSPORTNUMBER:A00842421

SUMMARY

Highly motivated, hardworking and results oriented person with a vast experience attained in full spectrum of records and archives management functions and administrative support issues. Positive approach to work, committed to learning with ability to solve practical problems using resources, and adaptable to dealing with new and demanding situations. Proven track record in administration and design of equity compensation and defined contribution plans. Effectively communicates and has strong ability to build relationships at all organizational levels. RECORDS MANAGEMENT SKILLS

Implementation and maintenance of appropriate records management system.

Custodian for all the records and documents.

Organization of the registry for efficient operation.

Designing and implementing records and archives management policies.

Ensuring an efficient well managed registry.

Staff training and development in records management practices.

Superb written and oral communication skills.

Organizational and Strategic Planning.

Management Coaching.

Knowledge of legal requirements and government reporting and State Employment Law. MONITORING AND EVALUATION SKILLS

• Ensuring data quality (accuracy, confidentiality, reliability, completeness, timeliness, integrity and precision).

• Ensuring M and E system indicators like program level output, outcome and impact.

• M and E Structures, Functions, and Capabilities

• Indicator Definitions and Reporting Guidelines

• Data Collection, Reporting Forms, and Tools

• Data Management Processes

.

COMPUTER SKILLS AND SOFTWARE

• Microsoft office packages (word, excel, access, publisher, power point).

• Epi Info and data.

• SPSS software.

• Internet browsing and usage.

• Information sharing/ networking.

• Scanning, Photocopying and printing, Software installation and update.

• Human Resource Information System (HRIS)

PROFESSIONAL EXPERIENCE

February 2022 to date- QATAR AIRCRAFT CATERING COMPANY (QACC) BOND ASSISTANT-01

Responsibilities;

• Providing detailed information on menus.

• Arranging orders

• Maintaining the cleanliness of the place

• Organizing the place of work

January 2018 to June 2019 -5KS & R General Hardware Limited Sales Manager

Achieving marketing and sales operational objectives by contributing marketing and sales information and recommendation to strategic plans and reviews.

Preparing and completing action plans, quality and customer service standards, resolving problems, completing audits identifying trends determining system improvements and implementing change.

Meeting marketing and sales financial objectives by requirements,

Preparing monthly budget and scheduling expenditures.

Analyzing variances and initiating corrective actions. July 2019-The Innovation Village Ntinda

SALES EXECUTIVE

Determining annual and gross-profit plans by forecasting and developing annual sales quotas for the business; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending sales prices

Monitoring costs, competition, supply and demand

Identifying marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business and established market share

Providing information by collecting, analyzing, and summarizing data and trends. SKILLS

Personally motivated

Excellent communication

Effective listening skills

Attention to details

Ability and willingness to learn new ideas

EDUCATION AND CERTIFICATIONS

2018- 2022 MAKERERE UNIVERSITY BUSSINESS SCHOOL

BACHELORS OF BUSINESS ADMINISTRATION& HUMAN RESOURCE 2016-2017 ST AUGUSTINE’S COLLEGE WAKISO

UGANDA ADVANCED CERTIFICATE OF EDUCATION

2012-2015 ST AUGUSTINE’S COLLEGE WAKISO

UGANDA CERTICATE OF EDUCATION

Certificates

January (2015-2016 January)

CHRISTIAN CHILDREN CENTER KAMPALA

COMPUTER CERTICATE (IT) AND SIGNIFICANCE IN ECONOMICS MODULE LANGUAGE ABILITY

• Very good English both written and spoken.

• Very good Luganda both written and spoken.

HOBIES AND INTERESTS

• Writing articles and publications

• Cooking and Baking

• Eager to learn new things, making friends, traveling and reading.

• Am so passionate about reading and discussing ideas.

• Prefer participating into research to make a contribution to development

• Attending to sports programs

• Attending church seminars

REFEREES:

1. Mr. Kitumba Solomon

Web Developer of Swipe2Pay at the Innovation Village - Ntinda. Tel: 070*-***-***

2 Joseph Bale

Supervisor at Hotel Ruchie

Tel: 077*******

Email; ************@*****.***

3. SSENYIMBA KIZITO

C.E.O NYIMBA INVESTMENTS

Tel; 078*******

Email; ***********@*****.***

I Ssonko Derek Samuel certify that the above information describes my educational, academic Qualifications, working experience and personal interests. 27

th

December 2022

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