Pamela Rosado

Office Coordinator

** ********* ***

Norwich CT, 06360

860-***-****

adxclm@r.postjobfree.com

OBJECTIVE

Detail oriented professional Manager and Human Resources agent looking to form part of a professional and goal oriented business where my skills and knowledge could be of use to make the company grow strategically and professionally.

EDUCATION —

EXPERIENCE

Ana G. Mendez University

Online campus

-09-23-2018/ 12-02/2020

Human resources associate degree/ credit hours obtained

Ana G. Mendez University

Online campus

-09-23-2018 / Currently enrolled

-1st year completed

-2nd year completed

-3rd year Completed

Business Administration Bachelor’s degree

Major in Human Resources

Inter American university of Puerto Rico

Ponce Campus

2016-2017

1st year completed

Mechanical engineering

11/01/2021- Current Job

Housekeeping • Office Coordinator • Mohegan sun Casino Hotel

05/21/2021- 10/27/2021

Hospitality Management• Front office manager • Bellisimo Grande Hotel

04/21/2021- 05/20/21- owner sold property.

Hospitality Management• Front office manager and assistant to the manager • Howard Johnson Mystic CT

26/10/2018- 04/20/2021

Hospitality Management• Front desk agent and dual rate supervisor• Mohegan sun Casino Resort

01/04/2018 – 07/09/2018

Hospitality • Front Desk Agent and Housekeeper • Comfort Inn Suites

22/06/2017- 30/04/2018

Warehouse Quality • Quality Inspector • Make and shop company

As an agent I Answer and accommodate guest needs. As a supervisor I schedule, organize, and help my co-workers. I also was recognized as the winter 2019-star service agent. As a manager I supervise the day-to-day operations of front desks and reception areas for business. Deal with training and manage staff, supervise administrative and clerical duties, and address customer complaints and queries. As an assistant to the general manager, I ensured that company policies where followed, I implemented the workflow procedures based on the rules of the general manager and basically supervised employees’ day to day tasks also I provided customer support in escalating situations.

KEY SKILLS —

COMMUNICATION

-Bilingual skills

-Computer advance knowledge

-Customer service advance skills

-Planning

-Scheduling

-Organization

-HR sourcing

-Employee orientation

-Benefit administration

-Planning

-Recruiting

-Kronos

-Lms

-Sinexsus

-Payroll

-Microsoft word

-Microsoft excels.

-Outlook

-Customer service

-Management

-Conflict management

-Heavy Duty Instrument knowledge

My current job Position demands me to have advance written and verbal communications skills for me to be able to help, answer, organize and accommodate our guest needs and co-workers’ professional questions. Assist with complex and specialized administrative tasks including reviewing job applications from prospective employees, managing, and overseeing records, and generating reports. assist with the day-to-day operations of an office by doing tasks such as filing paperwork, answering phone calls, preparing documents for meetings, and managing the calendar of their supervisors.

LEADERSHIP

Winter 2019- Star Service Agent of the Mohegan Sun Casino Resort

President of the 2013-2016 American Welding association of the Josefa Velez Bauza High school.

REFERENCES

Available Upon Request

Contact this candidate