Store Manager Land Surveyor

Edward Ryan Stephens

*** ****** ******, ************, ** 08094

*.**************@*****.*** 856-***-****

PROFESSIONAL EXPERIENCE

Total Wine & More Cherry Hill NJ - Store Manager

January 2022 – January 2023

●Responsible for total store environment: operational excellence, OMNI channel deployment, loyalty program and associate development for 40+ team members

●Analyze key metrics and results to improve profitability

●Collaborate with management team to identify issues and develop timely solutions to course correct processes

●Create weekly schedules and delegate assignments to proper associates

●Create and foster a sales-focused environment through the development of team members

●Supports an environment that encourages creative thinking and risk taking

●Participates in product knowledge training and implements through team training and coaching

●Oversee general operations and merchandising execution according to company procedure

●Maintains store inventory, product ordering, and vendor relationships

●Leads the performance management process including reviews and ongoing career development discussions

●Reviews daily loss prevention documentation to identify loss and course correct through proper channels when applicable resulting in $125k+ revenue saved for the store

●Increased loyalty metrics by 30% within first four weeks in role

●Stream lined delivery processes to improve accuracy and efficiencies resulting in a company award for best growth within OMNI channel metrics

●Led district and area meetings presenting in front of team members, peers, and corporate leaders including Senior Vice President covering metrics and strategies to win

At Home, Cherry Hill NJ

Store Director: January 2020- February 2022

Store Manager: September 2019 – January 2020

●Responsible for store hiring, training and development; completed and administered annual associate performance reviews and associate counseling in accordance with company policies

●Conducted weekly business review analysis to establish areas of focus and resolve operational challenges

●Collaborated with supervisor team to identify opportunities, develop timely solutions, and create action plans to correct any issues impacting store performance

●Set schedules and delegates assignments based on team member strengths to optimize productivity and service levels

●Curated a leading culture of loyalty and credit results

●Opened, operated and developed team members through new store opening; worked directly with corporate store opening team to train associates in standard operating practices; responsible for mass hiring and mass training events

●Maintained an A+ level of store standards for consecutive district, regional, and vice-presidential visits

●Traveled to underperforming sights to help correct behaviors and processes that needed improvement

●Increased profit by 18% for Cherry Hill Store Location year vs. year within first year of placement

Kohl’s Department Store, Westampton NJ — Assistant Store Manager October 2014 – August 2019

●Led, developed, and motivated a team of 80+ associates to drive sales, customer service, credit, and loyalty

●Responsible for the planning, implementation, and execution of merchandise sets, new product launches, store-wide price change events, and operational initiatives

●Assisted unload team in the allocation of new merchandise and set merchandise per planogram

●Analyzed weekly business-summary reports and identified opportunities to improve department sales

●Interviewed and onboarded job applicants to fit the needs of the business

●Oversaw the omni-channel process; ensuring accuracy and improving efficiencies to meet deadlines for all Ship from Store, and Buy Online/Pick up in Store customer orders.

●Responsible for writing and delivering all direct reports’ performance reviews on a yearly basis

●Ran the Valued Community Partner Program which contributed to an additional 1.6 million in revenue over a two year period; Selected by District Manager to monitor and motivate district involvement within the program

●Set up repair appointments with vendors and corporate entities to meet customer needs and resolve key concerns

ADDITIONAL WORK EXPERIENCE

Land Surveyor, Williamstown NJ — Apprentice Land Surveyor

June 2003 - June 2008

●Adhered to all applicable codes and standards

●Determined boundaries using technical equipment and mathematical calculations

●Utilized software programs to prepare drawings and maps of properties

●Documented findings and prepared detailed reports

●Worked with public clients, private individuals, and local government authorities to schedule jobs, complete jobs, and deliver professional results

●Operated an office that services diverse client needs; individual properties, public properties, government sites, school districts, Philadelphia Zoo, public utilities, etc.

PROFESSIONAL ACCOMPLISHMENTS

●First place credit solicitation results in a district of 13 stores

●Contributed an additional 1.6 million to store revenue in community program over a two year period

●Received “exceeds expectations” ratings on performance reviews

●Reinvented internal marketing program to become a successful tool to generate additional income

●Awarded best y2y growth for two consecutive years

●Established policies to streamline brick and mortar development and openings for new locations

●Mapped and laid foundation for Big Cat exhibit at Philadelphia Zoo

EDUCATION

Williamstown High School - High School Diploma with Honors

September 2000 - June 2004, Williamstown NJ

●Advanced Placement Courses

●Earned College Credits

●Offsite Courses

●Leader of Muli Cultural Club

●Co-leader of Math Club

Apprentice Land Surveying

Bob Monson Land Surveying, LLC. Williamstown NJ July 2001-September 2005

●Applied Mathematics

●Public Relations

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