Desktop Support Systems Administrator
Resume:
Isabel DePaul
*** *** ******, ***** ****, New Jersey 07087 • H: 201-***-**** • C: 201-***-**** • *************@*****.***
Professional Summary
IT professional with a fifteen-year background in System Administration, hardware and software troubleshooting and network Management for the federal government and in the private sector. Possesses active security clearance
Certifications
Speaks both Spanish and English
A+
Network+
Security+
Microsoft Certified Systems Administrator (in progress)
Cisco CCNA, (in progress)
Active Directory Certification (in progress)
Work History
System Analyst /Desktop Support/Network Support 2018-Present
ANN TAYLOR NEW YORK,
Implementing the standard company OS and software, configured equipment to various sites both locally and remotely.
Working with active directory, group policy, email exchange, ISO images, create users accounts in MS Exchanged
Supporting them with any issue that should arise in the ITSM ticket queues.
Reviewed logs for all networking devices for unresolved abnormalities and problems.
Troubleshot and maintained all networking devices and infrastructure across the enterprise including Cisco Phones and Polycom phones.
Test and evaluated various kinds of software to improve performance and usability, including Cisco Anyconnect, Jabber SAP, Zymmetry, Adobe Report Builder, WEBEX, Office, MS Office 2010, 2011, 2016, Office 365, Windows Certificates,
Currently involved in a Windows 10 rollout, setting up all new system making sure that the users data stays intact and transferred to the new system.
Keeping it up-to-date with new developments in computer and network vulnerabilities, data hiding and encryption.
Documented all server and network problems and other unusual events in detail.
Upgrading and expanding network systems and their components.
Diagnosed system hardware and software problems using advanced root-cause analysis.
Completed remote repairs involving software solutions and hardware repairs.
Defined security requirements for computer systems, including workstations and personal computers
Working with MAC computers and devices (OS El Capitan & Sierra) Windows OS version 7 and 10 configure deploy and
Implementing software according to company policies.
Manage to troubleshoot all kinds of users software and network issues, via VMWARE, Jabber, Team viewer, network printers setup via IP or via AD, supports WEBEX and Sap Functionality, Also Manage users accounts in AD resetting their password or making any changes that are needed, Supports Cisco Anyconnect, Jabber SAP, Zymmetry, Adobe Report, DUO application, Builder, WEBEX, Office, MS Office 2010, 2011, 2016, Office 365, Windows Certificates,
Lead/Desktop Support/Network Support 2016-2018
Network Systems Communication S&P Global Market/ Intelligence NEW YORK
• Directing a group of technicians to implement the standard company OS and software, directing configured equipment to various sites both locally and remotely.
• Working with active directory, group policy, email exchange, ISO images,
• Supporting users’ world-wide with any issue that should arise in ticket queues.
• Implemented and maintained firewalls, series switches and security appliances.
• Reviewed logs for all networking devices for unresolved abnormalities and problems.
• Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
• Tested and evaluated various kinds of software to improve performance and usability.
• Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
• Documented all server and network problems and other unusual events in detail.
• Upgraded and expanded network systems and their components.
• Diagnosed system hardware and software problems using advanced root-cause analysis.
• Completed remote repairs involving software solutions and hardware repairs.
• Defined security requirements for computer systems, including workstations and personal computers
• Working with MAC computers (OS El Capitan & Yosemite), implementing VM ware
• Setup VDI.
• Implementing software according to company policies.
Desktop Support/Network Support 2014-2016
Network Information Technology (NIT)
Monitored over 3000 company-wide trouble ticket queues.
Implemented and maintained firewalls, series switches and security appliances.
Reviewed logs for all networking devices for unresolved abnormalities and problems.
Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
Tested and evaluated various kinds of software to improve performance and usability.
Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
Documented all server and network problems and other unusual events in detail.
Upgraded and expanded network systems and their components.
Diagnosed system hardware and software problems using advanced root-cause analysis.
Completed remote repairs involving software solutions and hardware repairs.
Defined security requirements for computer systems, including workstations and personal computers
Support medical devices as well as portable wireless devices used by the doctors and hospital personnel.
Setup medical devices such as VDI, ECG,
Electro cardiogram, Credit Card device bank device
Dragon Naturally Speaking software Eclinical, Epic
Senior Desktop Support/Network Engineer, 02/1999 to 07/2013
Chugach Industries, TEK Systems, MCI, Johnson Control, Synetics, ACS Government Services, Veridian, General Dynamics NS Signal Solutions, and Management Technologies Inc. – Picatinny Arsenal, NJ
Monitored over 3000 company-wide trouble ticket queues.
Implemented and maintained firewalls, series switches and security appliances.
Reviewed logs for all networking devices for unresolved abnormalities and problems.
Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
Tested and evaluated various kinds of software to improve performance and usability.
Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
Documented all server and network problems and other unusual events in detail.
Upgraded and expanded network systems and their components.
Diagnosed system hardware and software problems using advanced root-cause analysis.
Completed remote repairs involving software solutions and hardware repairs.
Defined security requirements for computer systems, including workstations and personal computers
Skills
Multiple access points
FTP servers knowledge
Performance testing
Security logs
VPN configurations
Account security maintenance
User account creation
Antivirus and spam blocking
Print servers maintenance
Superb interpersonal skills
VM Ware Knowledge
Active Directory
Server 2000.2003,2008,2012
PC Images with SCCM Servers
Citrix knowledge
Remote access support
Systems analysis
Mobile devices
Data backup and recovery systems
Unix expert
Wireless Access Point
LAN and WAN expertise
Firmware upgrades knowledge
IPS signature updates
Server 2000,2003,2008 Install & Setup
DHCP, DNS, TCP/IP
Knowledge of Cisco Routers
Remedy Ticket Systems
Setup medical devices such as VDI, ECG,
Electro cardiogram, Credit Card device bank device
Dragon Naturally Speaking software Eclinical, Epic
Interconnecting network devices
Vast knowledge of Microsoft office packages such as office 2003.2007,2010,2013
Windows 1995, 1998, 2000, NT, XP, Windows 7,8.0 and 8.1
Encryption programs such as Symantec Encryption McAfee Virus Scan Enterprise.
Tablet PCs (Windows RT)
Mobile OS (android & iOS)
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