Customer Service Representative with *+ years of experience in various roles, such as sales and customer service, leveraging expertise and skills in a variety of industries. Strong communication and active listening abilities, proficiency in Microsoft Office, data entry, and basic medical terminology. I am seeking a remote customer service position to utilize my experience and skills in customer service, sales, and leadership.

Key Skills:

• Great communication skills, actively listening, and problem-solving.

• Aptitude for learning new systems and technologies quickly.

• Track record of successful sales and high customer satisfaction.

• Adaptable to new situations, keeping calm in high-stress situations.

• Proficient in Microsoft Office, data entry, and basic medical terminology.

Education

Le Moyne College Bachelor of Arts in Anthropology and Psychology August 2011 to September 2012 Graduated Magna Cum Laude and was on the Dean’s List. Achieved her 4-year degree in under 2 years.

Experience

Sutherland Global Services - Syracuse, NY January 2011 to October 2012 Customer Service Rep: Sold computers and accessories generating sales revenue and exceeding sales targets consistently. Utilized the company's sales and inventory management system while utilizing multi-tasking skills in a faced paced environment.

Medical Answering Service - Syracuse, NY February 2015 to January 2020 Customer Service Representative: Scheduled non-emergency medical transportation for Medicaid patients, complied with HIPAA regulations and delivered compassionate customer service. Successfully completed training on the company’s EPIC medical software and passed a certification test to prove knowledge of how to use the system to schedule customer appointments.

Padcare Inc. - East Syracuse, NY April 2019 to August 2020 Customer Service Representative: Reunited lost pets with their owners nationwide and sold collar tags for pet microchipping, driving sales through communication and customer service skills.

YMCA of Greater Syracuse May 2008 to January 2016 Lifeguard: Mastered water safety skills and CPR, providing swimming lessons for children and maintaining pool facilities. Temporarily stepped in as Aquatics Director, overseeing day-to-day operations in absence of a current Director.