Customer Service Shipper
Resume:
Dear Customer:
We regret that your shipment with UPS was lost or damaged. In order to expedite the processing of a claim, please promptly submit the required information listed below. Please note that if you have already submitted the required information, you may disregard this notice. If necessary, UPS will contact you for any additional information. Documents required to support a claim:
1. Request for Claim Payment Form: Enter the lesser of the actual cost, replacement cost if the merchandise can be replaced, or repair cost if the merchandise can be repaired, and transportation charges.
2. Merchandise Value: Provide a copy of the original invoice. If the original invoice is not available, you must provide other proof, certified in writing, sufficient to identify the package contents and to substantiate the lesser of the actual cost, replacement cost, or repair cost of the merchandise.
3. Shipping Record: Provide a copy of the shipping record for the package. To send claim paperwork electronically:
- Access the claim from the claims dashboard
https://www.ups.com/claims?loc=en_US
- For claims not located in your claims dashboard
https://www.ups.com/claimdocs?loc=en_US
To file a claim by fax or mail see the enclosed Request for Claim Payment Form. We apologize for any inconvenience this may have caused. We strive to provide quality service and look forward to serving you in the future. If the required documents are not timely received by UPS, your claim may be denied.
UPS Customer Service
February 11, 2021
Shipper W265X7
Page 2 of 3
DAMAGE/LOSS NOTIFICATION
ATTN
PHONE
: Gladys Perdomo
INQUIRY FROM: Gladys Perdomo
Gladys Perdomo
1704 202nd st, 2nd fl
BAYSIDE NY 11360
SHIPMENT TO: gladys perdomo
MS GLADYS PERDOMO
2938 172ND ST
FLUSHING NY 11358
Shipper Number W265X7 Pickup Date 02/02/21 Number of Parcels 1 Weight 1.50 LBS Tracking Identification Number...1ZW265X70399512032 Merchandise spring kitchen towel *easter gnome*happy wax melts WE HAVE BEEN UNABLE TO PROVIDE SATISFACTORY PROOF OF DELIVERY FOR THE ABOVE SHIPMENT. WE APOLOGIZE FOR THE INCONVENIENCE THIS CAUSES. T890NTFM:000A0000 LDI 08
February 11, 2021
Shipper W265X7
Page 3 of 3
REQUEST FOR CLAIM PAYMENT
If you are filing your claim electronically, please complete this form online. To fax or mail your claim, please complete this form, using black ink only. Include the lesser of your actual cost of the merchandise, replacement cost or repair cost if repairable. Specify which cost you are including. Include your transportation charges. The preceding letter includes instructions on filing a claim and a toll free fax number for your convenience 24 hours a day. For future reference, this claim is identified by Claim Number 3209527001A, and Shipper Number W265X7. Declaration: By my signature below, I certify that the information provided in this Request for Claim Payment and all communications related to this Request, including but not limited to statements as to the actual content and value of items that have been lost or damaged, are true and accurate to the best of my knowledge, and that this Request has been submitted in good faith.
Signature of Claimant: Name: Date:
(print) (mm/dd/yyyy)
SHIPMENT TO: gladys perdomo
MS GLADYS PERDOMO
2938 172ND ST
FLUSHING NY 11358
Shipper Number W265X7 Pickup Date 02/02/21 Number of Parcels 1 Weight 1.50 LBS Tracking Identification Number...1ZW265X70399512032 Merchandise spring kitchen towel *easter gnome*happy wax melts Could this merchandise be replaced for your customer? Yes No If damaged, is the merchandise repairable? Yes No
If damaged, UPS may issue a Recovery Call Tag to take possession of the merchandise. Quantity Merchandise Description Specify Dollar Amount and Indicate Whether Actual, Replacement or Repair Cost
Transportation Charges:
Total Amount Requested:
Please provide a contact name and telephone number in the event further communication is necessary. CONTACT NAME: PHONE:
Please provide any additional Tracking Number(s) for the above shipment: Tracking
Number(s):
To File a claim by Fax:
Fax this completed Request for Claim Payment form and your other documents to: 1-888-***-**** To File a claim by Mail:
Mail this completed Request for Claim Payment form and your other documents to: Claims Processing Center
P.O. BOX 1265
Newport News VA 23601-1265
**AAXK43KA03**
T890NTFM:000A0000 LDI 08
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