Robin Caldwell
Conowingo, MD 21918
**********@*****.***
EXPERIENCE
SIMM Associates, Inc. September 1998 – September 2012 302-***-****
*** ******** *****, *ewark DE Manager: Greg Simendinger, President
Legal Specialist/Compliance Assistant
Review contract agreements and medical authorization forms.
Prepare all documents, itemized bills, contracts, payments history and correspondence for court filings.
File all case on line with the Courts
Organize and monitor schedule for Court hearings; appear and present case.
Research assets for executions and file paperwork accordingly.
Monitor and adjust interest, payments and any applicable fees.
Correspond with clients as well as the court.
Compile and provide monthly reports.
Attend sales and disburse funds appropriately.
Communicate with attorney’s, clients and members of management regarding accounts, monies collected, expenses, interest and court hearing dates.
Prepare all documents for Court Hearings, notify witnesses of hearing dates.
Follow up on Bankruptcy accounts and estates for Deceased accounts.
Appear in Court for hearings.
Listen/monitor collections calls to ensure FDCPA compliant
Prepare recordings for Clients upon request
Report calls that did not meet FDCPA guidelines.
Receptionist/HR Assistant
Receive and record all incoming applications and resumes
Schedule interviews and prepare paperwork for potential employees including: Maintaining the calendar for the supervisor, sets up conferences and appointments, balancing the schedule on a daily basis
Contact references and obtain information regarding previous employment/performance/attendance and work ethics, receives and reviews all ongoing correspondence for grammar and format issues
Compile status reports on monthly goals and bonuses for executive and management staff, arranges travel and hotel reservations for incoming and traveling personnel
Schedule monthly events for goal hitters i.e..: Luncheons, breakfast and brunches, arranges special occasion events for client and supervisors. Maintains a great working relationship with peers.
Schedule Employee Benefit Meetings/ensure all managers were informed
Input new accounts into system/data entry, maintains record logs and employee logs for time and material issues, recording monetary gains and losses.
Input schedules in our Time Clock Scheduler for over 150 employees every week. Maintains classified information and is in control of the channels to access that information.
Interact with Vendors, report problems within the office, ensure repair are completed, addresses issues as they arrive and takes care of them immediately with the utmost consideration for all parties involved.
Aberdeen Proving Ground FCU
Aberdeen, Maryland
January 1990 – August 1998
Collections
Promoted from Lending Department to Collections within 8 months of hire date.
Repossession Specialist: Wrote repossession policy and procedures. Repossessed collateral in the form of cars, trucks, boats, and mobile homes to dispose of property. Ensured property was maintained until time of sale. Scheduled all sales, set up proper advertising to ensure best possible prices on collateral.
Foreclosure Specialist: Worked closely with attorney and auctioneer to maintain abandoned properties for maintenance, insurance and sale preparation; managed money from sales as required.
Supervisor: Training and monitoring collection activity of new employees. Input time in scheduler and monitored vacation schedules to maintain proper coverage. Maintained reports for collection goals, actual money collected, and predicted charge off.
Recovery Specialist: Collection of charged off loans to recover lost debt.
Bankruptcy Specialist: Follow up on all pending and filed bankruptcy cases and creditor hearings; communicate with attorney and prepare and file re-affirmation agreements.
Professional Skills:
Microsoft Office
Microsoft Windows
Power Point
WordPerfect 5.1/6.1
E-Oscar/credit reporting source
Microsoft Excel
Filing/Editing
Typing (50+ wpm)
Office Procedures
Telephone Skills/Monitoring calls/recording calls
Latitude/collection system
Time Clock Scheduler 5.0