Administrative Assistant Service Representative
Resume:
Yamelet Mojica
Worcester, MA *****
********@*****.***
Seeking a position with a company that will allow me to fully utilize my communication, organizational, and problem solving skills to benefit the organization. Availability ASAP
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
UMass Chan Medical School - Worcester, MA
2023 to May 2023
Temporary job:
• Answered phones and emails
• Faxed reports to correct providers office
• UPS deliveries
• Compliance trainings
• Organize, clean and help with office supplies
Customer Service Representative
Fallon Health - Worcester, MA
September 2022 to March 2023
• Answer/ transfer calls
• Replying and sending emails to member sand providers per their request
• Compliance trainings
• Verifying insurance coverage
• Assisting members with issues with PA, pharmacy or visits/ transportation
• Cleaned and organized office space
Universal Banker
Worcester Credit Union - Worcester, MA
May 2022 to September 2022
• Verify members
• Deposits/withdrawals
• Loan payments
• Scheduling appointments
• Printing out new credit/debit cards
• Receive UPS/FEDEX packages and mail
• Update account information
• Answer phone calls/emails
• Compliance training for learning purpose
• Count/fill vault/ATM machine/ TCR machine
Recruiter
Savvy Staffing Solutions, LLC - Worcester, MA
April 2022 to May 2022
• Answered phone calls and emails
• Interviewed clients for potential jobs
• Processed Indeed and zip recruiter applications
• Organized and cleaned office and front end
• Handed out pay checks on Fridays
Bank Teller
Digital Federal Credit Union - Worcester, MA
August 2021 to May 2022
• Verify members
• Deposits/withdrawals
• Loan payments
• Scheduling appointments
• Printing out new credit/debit cards
• Receive UPS/FEDEX packages and mail
• Update account information
• Answer phone calls/emails
• Compliance training for learning purposes
Mortgage Loan Processor
Digital Federal Credit Union - Worcester, MA
March 2021 to August 2021
Contract job:
• Scrubbed and disclosed refinancing home loan applications.
• Answered phone calls/emails.
• Entered data into the computer spread/excel sheets for documentation.
• Contacted borrowers regarding frozen credit.
• Compliance training for learning purposes
Receptionist
Paul F Cantiani Insurance Agency - Worcester, MA
July 2020 to February 2021
• Answer and transferred phone calls/emails
• Sorting Daily mail/receiving packages
• Mailed out payment reminders
• Collect payments
• Verified insurance/coverage
• Setting up appointments for agents
• Welcoming customers and notifying the agent
• Maintaining and keeping the front area clean
Forklift Operator
Imperial Distribution - Worcester, MA
August 2019 to April 2020
Received shipments
• Built pallets with products
• But away pallets in designated areas
• Entered data into the scanner system
• Cleaned and organized office/ warehouse area
Administrative Assistant
Girls Inc - Worcester, MA
May 2019 to August 2019
Summer job:
• Received payments
• Answered phone calls/emails
• Organized the front desk
• Entered data into the computer
• Counted deposits
• Made spread/excel sheets for documentation
• Cleaned and organized front reception area
• Emailed/ mailed invoices
• Received payments
• Verified insurance for medical purposes
Lab Technician
Eppendorf North America
October 2017 to May 2019
Maintain pipettes
• Calibrate pipettes
• Shipping/Receiving
• Customer service
• Creating quotes
• Receiving payments
• Warehouse inventory
• Receiving /returning phone calls/emails
Education
Medical Assistant
Keiser University
June 2012 to February 2013
High school diploma in Health Science
North High School - Worcester, MA
August 2005 to May 2009
Skills
• Include the following: Important key skills: Proficient in:
• Reliable and punctual (10+ years)
• Honest and dependable (10+ years)
• Word (10+ years)
• Gets along with coworkers, supervisors, and others (10+ years)
• Communicates orally and listen effectively
• Explorer
• Problem Solver
• Read with Understanding (10+ years)
• PowerPoint (10+ years)
• Accept and handle responsibility (10+ years)
• Spanish-English Translations (10+ years)
• Excel (6 years)
• Outlook (4 years)
• SAP (4 years)
• Receiving/Returning phone calls/emails (5 years)
• Front Desk (4 years)
• Medical Scheduling (4 years)
• Bilingual
• Customer service (10+ years)
• Microsoft Access
• Windows
• Documentation review
• Data collection
• Pegasystems
• Conflict management
• Fraud
• Retail sales
• Communication skills
• Google Suite
• Social media management
• Customer support
• Banking
Languages
• Spanish - Fluent
Assessments
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient February 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Scheduling — Highly Proficient
February 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
Attention to detail — Familiar
February 2021
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Medical receptionist skills — Highly Proficient
April 2022
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Recruiting — Proficient
May 2023
Managing the candidate sourcing and selection process Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical receptionist skills — Proficient
April 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Administrative support professional fit — Proficient June 2021
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Working with MS Word documents — Proficient
June 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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