Collections Agent Call Center

DONEAK T. WILLIAMS

***** *********** ** ************ *****

513-***-****/463-***-**** ● E-MAIL: adxciy@r.postjobfree.com Date of Birth: November 22, 1984

Focused on Accounts receivables and collections, general administration and hotel management. Maintaining top caliber service at all points, and in all areas of work. Strong team player by building positive and productive relations with colleagues, extensively identifying and directly responding to the varied needs of clients/stakeholders. Dedicated, and purpose driven to reach my full potential in the work world, reinforced by experience in leadership, and coupled by knowledge and skills harnessed through a degree in Human Resource Management. Keen understanding of diverse backgrounds and highly responsive to widely varied individual strengths as well as challenges.

WORK EXPERIENCES

Alliance One Collections 2010-2014

Teleperformance

. Expertly handled accounts receivable payroll administration/ collections matters for 3.5yrs

. Reconciliation of delinquent accounts

. Consulted clients with past due accounts to formulate payment plans and discuss reconstruction options.

. Maintained good communication with client and vendor to cultivate loyalty and satisfaction

. Conferred with clients o identify billing errors and enacted prompt resolutions

. Answered a volume of 30+ inbound calls daily

. Reports directly to collections manager

SKILLS

. Excellent customer service/ office management

. Expertise in good interpersonal skills

. Armed with a positive and encouraging attitude

. Excellent verbal and written communication

. Research and analytical skill

.Excellent mastery of Microsoft Word/excel, Microsoft Publisher, Microsoft Powerpoint.

. Vibrant Multitasker

. Precise and keen time management

. Advance communication/ organizational skills

. Tolerant natured, strong ability to work under pressure ADDITIONAL EXPERIENCES

Manager Sandals International Hotel 2012-2015

. Managed guest reservations

. Attended to and provided solutions to guest relations during their accommodations on the property.

. Keep records updated and organized

Aviation Officer Sangsters International Airport 2016-2017

. Tasked with ensuring the total protection and safety of passengers both air and sea

. Identifying and preventing prohibited items from entering the ports.

. Alert to all activities in my area or station of work Housekeeping Supervisor Millennium Hotel 2018-2019

. Tasked with the responsibility of motivating and inspiring employees to work in an atmosphere of trust and partnership while enhancing their unique skills.

. Operative roles include room inspection, evaluation

. Fling reports/ record keeping

. Reporting to my manager on tasks done, and areas for improvement. Heart of The House - Operations Coordinator 2018-2021

. Recruit and place employees in areas of work as per needs request in various departments such as, Housekeeping, Frontdesk, Chef and other positions in different hotels contracted to this temp company. while keeping their time timecards and schedule updated.

MSS Marketing Support Services 2022

. Warehouse Integration receives inventory/ products from clients and offers solutions through, kitting, binding, printing and assembling items, and pallets good for shipping to different customers. EDUCATION

Bachelor of Science in Career Development 2009-2012 Concentration in Human Resource Management/ Counseling Minor Vocational Training Development Institute

University of Technology

ACTIVITIES/SERVICE

Vice President Community Youth Club

Engaged in community initiative founded to promote positive attitudes and growth mindset in youths. Roles include planning events, delegating tasks, and team leader. Rotary International Club

Plan and execute events.

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